My review concerns the customer service I received from Quoteline Direct rather than the breakdown companies they use. Basically I had a problem and they have refused to accept any blame in the mix-up nor help reimburse me any of the money I am out of pocket(about £50) despite speaking on the phone with one of their staff and their manager for nearly an hour and a half! This is the third year I have been with them and did not need them until recently. I renewed the cover late in December 2013 with the good price highlighted in large print. They took the money quickly and efficiently. However I had not noticed in their renewal letter in the smaller print that they had changed the breakdown company they use. Nowhere was it flagged up that their breakdown number would therefor also change. They say this info was in the policy docs but I did not receive these and forgot to chase for them due to the hectic Christmas and water problems at home we had to get sorted urgently at the time. I broke down on a bank holiday and rang the "Quoteline Direct Break down cover" number they had previously provided me and was told my cover was expired and I would have to pay for a call out. I insisted I had renewed my cover but had to pay never the less. Turns out this was not Quoteline I was speaking to but their old breakdown company. Quoteline are closed outside normal office hours and cannot help with any problems like this. So I paid up and now Quoteline won't accept any fault nor help me with even a partial reimbursement/good will gesture. I have been treated politely but legalistically. They say they are sympathetic but actions would speak louder than words in this department! This company seems to have little material good will available for their customers and I urge others to think hard before they hand their money over to them nor trust them to come to their rescue in their time of need...