Direct Line Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“1 hour on the line - waiting ”

Written on: 15/08/2020 by ciBowen1955 (1 review written)

After the car broke down, I spent one full hour on the line and then gave up, abandoned the car and went home on the train. I was told that the waiting time was estimated 15 minutes, and yet after one hour still nobody available... I even had a friend to call direct line and they also didn’t get through. Appalling, bad service. If your car breaks down, you might spent hours just to get through. And then additional hours to get any help. Never again. Awful… Read Full Review

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★☆☆☆☆

“Lost again”

Written on: 07/11/2017 by dvMcGinnis187 (1 review written)

Have been a customer of the recovery service for 15 years. Three weeks ago we contacted them to switch the policy to our new car. We were told there was no record of our policy. This was despite the fact that we have letters from Direct Line confirming our new address (less than 2 months ago) and the fact that we have used the recovery service within the past 6 months AND we have the bank statement showing the payment. Unfortunately this is the 2nd time our details have been "lost". This meant… Read Full Review

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★☆☆☆☆

“The customer counts for nothing”

Written on: 30/05/2017

Our car broke down yesterday on an A road close to the M1/M6 junction. I called Direct Line at 15.30 and was told that if the car could not be repaired at the roadside, they could have it moved to a place of my choice within 10 miles (not much use as we were still 100 miles from home). There was no mention of the fact that they would take it and us home if we paid a mileage cost; I only discovered this when I called again and challenged what they were offering. Their standard estimate of… Read Full Review

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★☆☆☆☆

“Poor service, took 6.5 hours to get home (17 miles)”

Written on: 27/01/2016 by lem001 (1 review written)

I broke down approx 17 miles from home on the m25. Called in and was told that traffic was bad and that someone would be with me asap. After 90 minutes recovery driver showed up and said he only got the call from DL half an hour before. He could not get my car started again, claimed he did not have the part needed. Called for a tow truck and said he was going to straight-tow me to a safer place and that the tow truck will take up to two hours. I was then dumped in McDonald's for five hours with… Read Full Review

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★★☆☆☆

“poor service”

Written on: 20/09/2014 by frankmitchell (1 review written)

2hr. wait for recovery, complained- promissed £30 compensation July31st- never arrived. Letter to customer services manager { must have got loost in the post !} I never had a reply. Could,nt get much worse for a so- called service… Read Full Review

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★★☆☆☆

“Poor Response Times”

Written on: 03/08/2014 by MAM14 (1 review written)

As a subscriber of Direct Line's breakdown recovery service, I am appalled by the unsatisfactory service which I received recently. My vehicle broke down on a main road in the evening, it took 1 hour and 32 minutes for someone to arrive and I eventually got home 2 hours after the original call was placed. I was a female driving alone. I was informed that someone would be with me 'within the hour' only for it to take 42 minutes just to assign my breakdown call. No update was provided resulting… Read Full Review

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★★★★★

“Unexpected refund enhanced!”

Written on: 29/01/2014 by appletonman (1 review written)

I rang and challenged a renewall quote. It was mentioned to me that it would be much reduced as I have just bought a newer car. I questioned this as when I changed cars 4 years ago I was told that it was not relevant. They accepted responsibility and offered app. £48. I accepted. On accepting the policy they informed me that they had backdated the complaint to 2010 and refunded the difference between what had been paid and what should have been paid - £291. Fantastically honest. First rate… Read Full Review

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★☆☆☆☆

“do not automatically renew your breakdown cover”

Written on: 04/07/2011 by simpsonh (1 review written)

I was quoted £425.06 with direct line for Recovery Plus with personal cover for myself and my husband to cover us for any car!(we have 2)I telephoned and asked for a reduction as extortionate...they reduced by £12.20 to £403.86.They advised I had 3 call outs last year,July,Aug,Sept 10.I contacted Green Flag direct and got exactly the same cover for £114.94. A saving of £288. Worth taking time to shop around! [email protected]Read Full Review

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★☆☆☆☆

“Don't pay for Direct Line Breakdown insurance they use...”

Written on: 28/08/2010

Don't pay for Direct Line Breakdown insurance they use Green Flag - if you go direct to the Green Flag website you can save at least £15. Direct Line told me they knew this was the case but they couldn't give any 'discounts' even for a customer who had been with then for 9 years! So much for being interested in customer loyalty!… Read Full Review

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★☆☆☆☆

“DIRECT LINE'S BREAKDOWN SERVICE RESULTED IN ME BEING...”

Written on: 20/10/2009

DIRECT LINE'S BREAKDOWN SERVICE RESULTED IN ME BEING CARLESS

I took out the cover before going to France. My car's auto gearbox died on the journey down. Direct Line and Green Flag (should that be no-direct line and Red Flag???) messed me around for the two weeks of my holiday, failing to respond to any of my attempts to get information about what was going on and how to go home. Then, finally, we were flown home by Ryan Air without our car.

The car returned later. It had arrived at a… Read Full Review

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Madlynx's Comment

Written on: 28/08/2011

Car less in France, simular thing happened to us, diesel pump belt idler snapped off on VW transporter camper, left at roadside for 5 hours, after reading exact address off sat nav, they took us back to camp site, whilst van went to garage.

We then spent 2 days tryng to get a hire car from them, without success, we were lucky there was a take-away on the campsite as we ran out of food, nearest town was 10km away !!

They finally arranged to take us to hotel near airport, giving us an hour to pack up tent and equipment, took us to van, dropped of equipment then took us to hotel, dropped us off only to find there was no resavation, wrong hotel!!!, sent taxi to right hotel, or should i say hovel, bunk beds,put-me-up bed and what can only be described as a portaloo in the corner, we were asked to leave at 12, even though taxi wasn't due until 6.30, as flying at 10pm. Was then taken to airport for a nice 10hour wait !!

Van still in France, but took photos in garage when we dropped stuff off, so hopefully there will be no argument about condition on return.

VW quoted me 2.5 hours to complete repair, why the couldn't find a garage to complete in france i don't know.

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★★★★★

“Direct Line Breakdown was a god send. I'm extremely...”

Written on: 24/07/2009

Direct Line Breakdown was a god send. I'm extremely pleased I took out the cover. I decided to get Level 4 (Recovery Plus) which covers me any where in the UK, with no milage charges or call out charges. Also if I breakdwon over 25 mils i'd get hotel accomadation (up to £150 per person) or a high car for (24 hours)

So my car wouldn't start early morning and I rang up and within seconds a lady answered and asked me where I was ect. I thought they would be ages and withing SEVEN MINUTES a… Read Full Review

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★☆☆☆☆

“I received very poor service for Direct Line Breakdown...”

Written on: 13/07/2009

I received very poor service for Direct Line Breakdown Cover, which is provided by Green Flag. They arranged for a breakdown truck to attend, but once the car was found to be irrepairable at the roadside, they failed to provide any assistance for me and my family to continue our journey or even to get home… Read Full Review

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★☆☆☆☆

“Direct Line Breakdown Cover is appalling. Broke down...”

Written on: 07/06/2009

Direct Line Breakdown Cover is appalling. Broke down early one morning on M25, took 1 hour 20 minutes to be attended. Girl on phone was about to send a crew from Devon !! Complained in writing and got an auto-printed letter with no signature. These people are a complete joke who cannot even handle a complaint properly let alone a breakdown on the busiest road in Europe on a quiet day… Read Full Review

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★☆☆☆☆

“Called out Direct Line Breakdown Cover when my car...”

Written on: 23/05/2009 by fitters (3 reviews written)

Called out Direct Line Breakdown Cover when my car wouldn't start in a small village miles from home one Friday evening. They came within an hour and told me i had an electrical fault as i had apparently stalled it. So he jump started it and it started. I went and do what i had to do then drove the 75mile journey home. Before he went i asked him if he thought it was due to the battery being flat, he said the battery was a bit low but not enough to be a problem. Saturday morning my car wouldn't… Read Full Review

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★★★★★

“I recently drove my car into a flood, although the...”

Written on: 08/01/2009 by genodp101 (1 review written)

I recently drove my car into a flood, although the water was only about
1 Foot deep my car, a Peugeot 306TD, has a very low airfilter housing and water was sucked into the engine...bent a con rod...engine wrecked. I was stuck out in the wilds of the countryside and wasn't sure where I was, I rang Directline and was able to get them to send a breakdown truck who, using my rudimentary directions, arrived within the hour....Brilliant!!… Read Full Review

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★★★★★

“I have called out the Direct Line breakdown team a few...”

Written on: 30/08/2008 by mcfs (1 review written)

I have called out the Direct Line breakdown team a few times over several years, e.g oil light on, wheel came off trailer, blown head gasket.
Every time they have been very helpful and quick to respond. Small matters like recovering car to my home to get me there on a friday evening, then coming out again the next day to take car to garage, offer of hire car etc have made each experience reasonably stress free.
I would happily recommend… Read Full Review

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★★★★★

“Good points Speedy response, Text Message service and...”

Written on: 09/02/2008

Good points Speedy response, Text Message service and arrived quickly. Let me know who was coming and how long they would be within 2 mins of phoning via text message… Read Full Review

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★☆☆☆☆

“Poor. Will revert to RAC. Their service is stressful,...”

Written on: 05/11/2007 by nadge (1 review written)

Poor. Will revert to RAC. Their service is stressful, costly: over and above the premium (if only in calls to sort out admin errors) and aggravating and demeaning to boot. Don't believe that they provide roadside or home-start assistance. I was lucky if I would have seen anything other than a tow-truck… Read Full Review

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☆☆☆☆☆

“Direct Line sent me a reminder a couple of weeks ago...”

Written on: 15/05/2007 by thedrunkendruid (1 review written)

Direct Line sent me a reminder a couple of weeks ago to let me know my breakdown insurance was being automatically renewed.
Reading through the literature, they were at pains to point out I had three years no claims discount, which totals approximately 15% discount.

This was the second niggle as being as I have actually been with them quite a few years without claim.

I used to be with Green Flag before this, but was automatically migrated to Direct Line when the two companies combined a few… Read Full Review

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★★★☆☆

“We broke down on New Year's Eve outside Brussels and...”

Written on: 11/01/2007 by YinLondon (1 review written)

We broke down on New Year's Eve outside Brussels and to their credit the Belgian dispatcher was on top of the situation within minutes. We had Eurotunnel tickets for our return to the UK but we couldn't use them because the car would barely move to get on and off the train. Direct Line pushed us to take the ferry which we refused because of gale storm winds so we had to pay for a set of last-minute (expensive) Eurostar tickets. (So much for "peace of mind"!) They repatriated the car but… Read Full Review

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