Wouldn’t attend as I was too close to home. Last time they attended they charged me for the call-out. Even though I have paid them thousands over the years. Cancelled today and joining the RAC. Really slow if they do ever come.

The AA don't like negative reviews or posts as my post from yesterday on their fb page has been taken down. For those that need to avoid using the AA here's my review from Trustpilot. AVOID using the AA. Join the AA - Don't waste your money time or effort. Join the AA - N E V E R ..... The AA allowed a recently widowed young mother and her children aged 3 (classed by the AA as a top priority case) at the side of the road in the midst of Argyleshire, expecting the 3 of them to wait 5 hours (or more) on a stormy windy and wet day locked out of their car with no shelter nearby and on a busy single carriageway class road full of rushing logging trucks, container trucks, fish trucks and many fast moving cars hurtling by only 2 metres distance from them as they tried to shelter from the poor weather under some trees. NO THANK YOU AA. An absolute disgrace to the vehicle roadside support and recovery industry. P A T H E T I C. By the time the 5 hour wait target time came around the weather was forecast to get worse AND it would have been pitch black darkness. This is only 1 such case that happened earlier today.

Shocking! Broke down at Preston services, nobody came it cost us £400 to be recovered. I Couldn’t get through to them on the phone after they kept moving the wait time on the app. We filed a complaint and was given £30 compensation not even 10% of what we had spent. We were told to send our receipt for consideration and then continually ignored! Phoned up to cancel, explained why and they said no problem and cancelled it very unreliable service through and through. Happy to take your money every month but do not provide the service they claim to provide.

I am very disappointed in the AA they have really gone down hill. They now have a app to book a call out, it does not ask questions as staff used to, i.e. are you in a safe location, vulnerable, female on own, disabled, elderly etc. Lies about arrival time said 1.05 hrs , after that time 11pm at night, rang to be told 1am ish !! Told app gave updates! No text alerts, update! Two females alone in a carpark where there was a stabbing afew days ago ! Told they havecless resources at night! Plus garrages closed, it may not have needed a garrage, once they checked problem. Gold membership, rarely used. No concern about situation, couldn't give a damm, male operator, just sorry about that, brake issue. Told they would cancel job if we moved location. That patrols on motorway calls, more important! So no local ones?? So app not helpful, not real e.t.a. No local patrols, not checking satus of person, safey etc? . Drove carefully home, brake lights flashing ! As couldn't stay there any longer! Told this morning when re booked they would come, then rang back & said take it to a garrage!! Unbelievable, so if female, vulnerable, etc. Don't use the AA. Why pay for bad unsafe service! To be told take to a garage, when its not safe to drive ! Disgusting. Others companies much better.

Unfortunately I have experience of using many different breakdown services, and for some reason I thought to go with AA. I am a new customer to them, and have had the terrible experience of using them. There was no communication, I was expected to wait around for them to arrive which was over an hour in the scorching heat, I had to phone them to find out any information at all. I was taking 40 minutes towards home, and for some reason had to wait over 2 hours for someone else to come and collect me to take me the rest of the way - which was 15 minutes!!!! I am extremely disappointed with the service from AA and will immediately be transferring my breakdown cover to a move reliable service. I will always be sharing with people my experience and encouraging them to go elsewhere for breakdown service. What a terrible service AA provide!

I had a small crash which meant my car could not be driven the 168 miles home. I was by myself but am disabled so was told I was high priority 1-3 hours to get me and my car home. On the next 6 hours I had to phone them as they hadn't phoned or updated me. They kept telling me 90 mins I would wait 2 hours then ring again. By 9pm I was told there was no vehicles available so would be the morning. I checked into a motorway hotel which thankfully had rooms and phoned again a 6am to be told 9-10 am but the driver couldn't take me all the way so I would be dropped at another service station. Sure enough I was collected and dropped by the AA at the next services but was told it would be a 2 hour wait for another provider to get me and take me home. 4 Hours later the driver turned up but said they were driving me 36 mins to another service station. Dropped at 3.30 and told AA would pick me and the car up at 4.15. 5.15 I phoned again to ask for an update to be told 8.15! I explained I was a loan female and disabled but there was nothing they could do. A different company did pick me up at 6.45 and I walked through my door 26 hours after first requesting there help.

18 hours i had to wait before being recovered what a bloody joke all customer services agents lie through their teeth dont trust a word they tell you.

daughter’s car was checked by a patrol, due to overheating, stated safe to drive-just needed coolant and oil. Car severely overheated on the motorway blowing head gasket so NOT safe to drive. Patrolman now lying and staying he told us it was unsafe to drive and should go straight to a garage! Really? What parent being told that, would send their 20 year old daughter on the motorway to drive 200+ miles?! Ludicrous. I am utterly disgusted with his behaviour and as he failed to give us a written/emailed report on the day apparently that’s tough on us! She only had the car 6 months -bought from a main dealer -she’s a GB athlete and needs her car for training etc-absolutely appalling treatment. What’s happened to the AA? We’ve been loyal customers for 25 years and always been very satisfied with the service but this patrolman not only did not know his job but then lied to the detriment of an unfunded hard working young lady .

Had a breakdown in late may(clutch),the aa was there in 20.minutes,checked everything,the gentleman then towed me to a garage and took me back to where my company car was waiting. Another breakdown today (flat tire)longer wait (about an hour)but who would show up. changed the tire and had me back on the road in 15 minutes.cant fault the aa.

NEVER TRUST THEM , I WAS STUCK AT SOMEWHERE WITH THREE KIDS NO HELP INSTEAD START ARGUING. AVOID THEM AT ALL COST

I paid membership since before Christmas for services including recovery to cover both my bikes. When I hit a fox and broke my wrist last Friday I needed them to recover my bike for me. Drive him two miles home. They refused because I was "involved in an accident". Even though I pay for recovery. They kept trying to fob me off saying they could claim it on my Insurance. Probably think they're clever or something. Useless money grabbers who will take your money but won't do their job the one time you need them!

Do not use AA breakdown, the service is very poor and unreliable. I've reported a breakdown 8 o'clock pm after 2 hours recovery vehicle showed up which was not the right size to tow my car dispite AA knowing what car I'm driving ????. I was told to rearrange for recovery and after 12 hours I'm still on the side of the road and no sing of AA. This is a joke

In my opinion and experience AA Breakdown cover is shady company. They break the contract and manipulate the situation for the purpose to avoid towing or paying for car to be serviced (if you have that additional option). My experience is similar to many experience you can find in online reviews. They will gladly take your money for the membership but avoid fulfilling their legal obligation by making up unfounded reasons without any proof or sense. You may need car breakdown cover in the future. AA will let you down.

The AA technician who came to my rescue was incredible.He was very knowledgeable friendly and kind.He made the car safe for me to drive to a garage and followed in case of difficulty and then drove us home ib his AA van.Marvellous service indeed.

I broke down on the 10th of January for the first time in my six year membership and first time I needed the AA. I was left on the side of the motorway on the M5 for 6 1/2 hours in the pouring rain with a draining battery. After this horrendous wait, I had then been recovered by an outsourced contractor with a less than impressive recovery truck which was ill equipped for the job. My vehicle sustained multiple damage, which is in dispute at this time. Upon loading which was 30 minute ordeal of recovering I was dropped at a service station 22 miles away from my house. Waited another 40 minutes for the AA patrol to collect me again to take me home. From start to finish, it was 9 hours!! This does not need a sympathetic or half-hearted apology from robot staff in customer services, my complaint and compensation is in hand. This testimony is for anybody that is reviewing this vehicle recovery service as a potential candidate.

Had a chap named Guy help me with my car today. Having recently switched over from RAC due to a disagreement over a battery warranty, first experience was great. Perfect communication, ran additional tests they didn’t have to and really helped me diagnose the problem. Gave recommendations of where to go at the lowest rate, checked my tyre pressure as they looked low, and came earlier than we expected. Offered a tip as a thank you, and even refused it. Can’t fault the service or the technician at all, and will certainly stay with them from now on. Many thanks to Guy and the AA.

Car broke down, not friendly, aggressive, un caring, increased my anxiety stress, can't express the stress the experience has caused me

Member for some years now (roadside assistance, relay, parts cover etc) and never had much problem with AA on the mercifully rare occasions I needed them. Last week though a breakdown at 9pm on the M1 saw us waiting for over four (4) hours in a freezing, unlit, precarious refuge whilst the AA postponed our rescue over and over, necessitating our using National Highways' recovery contractor, with all the extra expense and trouble entailed. They came through with a hire-car next day but the poor response to our original call(s) and the baffling internally contradictory maze of customer service told me not to rely on these clowns again. Suspect that C19 lockdown prompted their getting rid of patrols to allow them to concentrate on more important things like selling insurance and rating hotels and restaurants.

Very poor customer service. Clearly the AA has no respect for loyal customers and a complete insult to our intelligence. As a regular customer i am charged £25 per month (with no breakdown claims) and a new customer pays £8 for the same cover. Not any more...