Hot Rox UK Reviews - www.hotroxuk.com

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Latest Reviews

★☆☆☆☆

“As dishonest and dishonourable as it can be”

Written on: 07/05/2022 by andrea-m (1 review written)

I bought a few things through the years and it was always fine, until something went wrong, and I found out these people are DISHONOURABLE as it can be. If you are thinking of buying valves from them, please think again. Go and read their terms and conditions. These shameless people make the GROTESQUE claim that valves are "perishable" and therefore non-returnable. The law does say that perishable items are non-returnable, but "perishables" are things like food, or fresh flowers. Not… Read Full Review

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★☆☆☆☆

“Save your money”

Written on: 31/05/2019 by JohnSFL (1 review written)

I had some valves bought for me as a Xmas gift from Hotrox Uk - one of them failed in the first hour of use. After a number of phone calls and email exchanges I returned the valves and this was the reply I received from Hotrox customer services: "We have further inspected the valves returned. Unfortunately the faulty/cracked valve has been received in completely broken condition which makes any further inspection impossible. There is no other way forward with this issue other than to offer you… Read Full Review

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★☆☆☆☆

“Go elsewhere if you want customer service.”

Written on: 15/01/2018 by Kian215 (1 review written)

Sent 4 email queries with no response. Called them, spoke to someone who was either preoccupied or maybe even a customer who answers the phone???? A simple question yet no answer. The result in such shocking customer service is that I managed to source a brand new item elsewhere, £200 cheaper and pre/after sales service even for a distance sale has been impeccable. In some ways I'm glad I heard nothing because it seems they have a tendency to sell part used or returned items as new anyway… Read Full Review

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★☆☆☆☆

“Okay when they're taking your money”

Written on: 15/02/2017 by CFlat (1 review written)

The item I bought was cheaper with Hot Rox than anywhere else I could find, and it arrived within 2 days. All good up to the point I found it to be faulty and wanted to return it. Contacted Hot Rox using their online form, a few days went by with no response. Contacted them using the email address that came with the order confirmation, another day with no response. Phoned them: no answer. Was starting to think what kind of tinpot operation is this, then phoned again and finally got the return… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 11/09/2016

I purchased an item that was listed as 'in stock'. However it took nearly 3 weeks to arrive and was faulty when it finally did. After such a delay why wasn't it checked as working before sending it out? A complete waste of time and money. Hotroxuk used to be an excellent business with equally good customer service but not anymore… Read Full Review

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★☆☆☆☆

“They sell used goods as "new"”

Written on: 24/03/2016 by nkBaird190 (1 review written)

I had a dreadful experience with HotRox UK after buying some audio equipment which was in used condition when supposed to be new. They refused to refund and were generally absolutely horrible people to deal with. Do an internet search for them and you'll see I'm far from the only one… Read Full Review

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★☆☆☆☆

“Avoid these like the plague”

Written on: 05/01/2016 by Churchro493 (1 review written)

Hot Rox UK have an extremely poor reputation in the online music community (just Google them). They are particulary notorious for selling used goods reboxed as new. Slow delivery, out of stock items, complete lack of customer service and a general bad attitude towards the customer seems to be what they are most well known for. I wish I'd known this before purchasing from them as unfortunately I found all of the above to be true… Read Full Review

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★☆☆☆☆

“items never arrived. fake tracking number, liars.”

Written on: 23/01/2015 by AyanaMaloney188 (1 review written)

item never arrived. fake tracking number. liars they told me item was send me, but impossible to check tracking number. after one month, they tell me item was returned. ok, send me again, they give me a tracking number, impossible to check it. item never arrived.. NEVER BUY AGAIN… Read Full Review

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★★★★★

“Fast & reliable service”

Written on: 16/12/2013

I have ordered online for two quad sets of valves - Gold Lion KT88 & EHX KT90 - from Hot Rox UK to send to me in Vietnam. The valve prices are indeed competitive, the order process is quite simple & the shipment was sent out immediately on the next working day. Although it has taken some times for the parcel to arrive due to the local service in my country, but not by Hot Rox UK or Royal Mail service. All the valves have arrived in good conditions & sounded excellent to my music taste in my… Read Full Review

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★★★★★

“Best Music Store In Nottingham”

Written on: 03/10/2013

This is a great music shop and i highly recommend a visit. They stock hard to find effects pedals and always have good stock. When buying online I've always found them very helpful and knowledgeable and the prices are very competitive...Very friendly and helpful staff, keep up the good work. … Read Full Review

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★☆☆☆☆

“hotroxuk dissapointing experience”

Written on: 20/09/2011 by wonderwurz (1 review written)

item: pigtronix tremvelope cost; £189 8/9/11 Bought online and extra was paid for next day delivery.The item arrived incomplete (no adaptor) and looking 'not quite new'. I telephoned and recieved the adaptor next day. The unit had a faulty 'effect on' led, the 'on' switch was dodgy.I was asked to return the unit and they would send an alternative the same day. They sent my return unit 3 days after they recieved it and only after a call from me, they were not going to send the replacement… Read Full Review

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Wonderwurz's Response to wonderwurz's Review

Written on: 23/10/2011

i note hotrox reply to this review..shame they couldn't manage to reply to any of my e-mails in the first place..or even ring me as they promised..many more reviews for hotrox on music radar forums....same issues!!!

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Wonderwurz's Response to wonderwurz's Review

Written on: 27/03/2014

hotrox tried to get this review removed.
I provided proof of the whole story and the review remains!!
Hotrox could have contacted me personally with the request rather than implying that i was lying..but they don't do contacting customers very well !!





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Latotparc's Response to wonderwurz's Review

Written on: 27/07/2012

Nice to see they are as useless as they were when I had problems with a pedalboard - see my review. I haven't shopped with them since this and never will again...hopeless aftersales care!!!

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★★★★★

“I ordered a Budwah from Hot Rox UK (based on price,...”

Written on: 07/04/2011 by bungatorr (1 review written)

I ordered a Budwah from Hot Rox UK (based on price, availability and other reviews) on a Monday afternoon - the item arrived by 10am the following day.

Unfortunately when I received and tested the unit, it was broken. I do not have negative comments about this since the measure of a company is not whether they have such issues (this happens to all companies) but rather how well they fix problems if / when they occur...

...I called to report the problem; the issue was dealt with quickly… Read Full Review

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★★★★★

“Discovered the website about a year ago whilst looking...”

Written on: 24/02/2011 by bluejohnp (1 review written)

Discovered the website about a year ago whilst looking at valve suppliers for my new amp. I was amazed at the range of stock they had available and promptly began to make purchases which have so far included valves, pedals,leads and a pedalboard.
Everything has been promptly delivered and arrived in perfect condition.
I have only had direct contact with the sales staff once, when an item i had ordered was out of stock. In this situation a very friendly and helpful young lady called Toni… Read Full Review

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★★★★★

“After speaking to Hot Rox on the phone regarding a...”

Written on: 05/02/2011 by joynestoni (1 review written)

After speaking to Hot Rox on the phone regarding a problem I had, I received some very Imformative advice. I later placed an order on their website late, the next day it arrived, very well packed and my problem is now solved. So thank you Hot Rox, I can deffiantely recommend and will shop again… Read Full Review

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★☆☆☆☆

“Have spent hundreds of pounds with HotRox over the...”

Written on: 10/01/2011 by latotparc (3 reviews written)

Have spent hundreds of pounds with HotRox over the past few months, without any problems...then it happened! We drove to Nottingham to buy a pedaltrain pro for my xmas present. When I opened it on xmas morning, there was a nice big stain on the hard case, the board itself, had some minor dents on it, but the worst problem was that the velcro has not sticky back so was useless. I emailed them on xmas day...I waited until the 29th December and tried again because they didn't reply and I tried… Read Full Review

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★★★★★

“Highly knowlegable on their stock especially the valve...”

Written on: 01/02/2010

Highly knowlegable on their stock especially the valve stock, have been buying for many years and have bought well over 100 replacement tubes..of these only a couple had failed (due to the nature of an old british amp i think) and were immediatly replaced… Read Full Review

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★★★★★

“Hot Rox UK run a great company, Always good on advice,...”

Written on: 05/09/2009

Hot Rox UK run a great company, Always good on advice, great prices and great service. I first started buying valves from these guys in the late 80's and they have never let me down. Great service… Read Full Review

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★☆☆☆☆

“Hot Rox UK sent me the wrong valves and when I sent...”

Written on: 05/09/2009

Hot Rox UK sent me the wrong valves and when I sent them back they didn't refund me.
Hopeless - don't waste your time and money… Read Full Review

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★★★★★

“I've bought a few things from Hotrox and had a vintage...”

Written on: 14/03/2009

I've bought a few things from Hotrox and had a vintage Marshall repaired there (after someone else had messed it up). Mark always has time to help and advise. The stock is very varied with some makes of effects not found in other shops - usually the better ones. Any type of valve available! I'll keep going back. Large and varied stock + helpful staff… Read Full Review

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★★★★★

“They run a great outfit: staff are polite,...”

Written on: 07/01/2009 by Nick Weightman (1 review written)

They run a great outfit: staff are polite, knowledgeable and really helpful. Hotrox is a genuine, high quality and honest outfit. I will be purchasing all of my valves from them from now on because they are reliable, really understand guitarists and a complete pleasure to deal with. Don't waste your time with anyone else - Hotrox has it all… Read Full Review

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