Lyreco Reviews - www.lyreco.co.uk

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Latest Reviews

★☆☆☆☆

“TERRIBLE COMPANY - DO NOT USE”

Written on: 05/05/2020 by DiningVenturesLtd (1 review written)

Terrible company - Whilst we were closed due to COVID - 19 (Restaurant) they sent a bill and then 2 weeks later passed it to their debt collection agency incurring a £35 charge. The business was closed and no unnecessary travel order by the government so only visited when i absolutely had to in order to make sure the building was ok. I have paid this as I can not be bothered with the hassle however I am appalled that in the current unprecedented climate, this greedy company have thought that… Read Full Review

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★☆☆☆☆

“Overcharged ”

Written on: 03/12/2019 by TaylorRobb (1 review written)

The prices to start off with were slightly high but acceptable for our core products. However, after 3 months the prices went up without notice. This then made us check our other prices. We were amazed to see prices at least double what they should be. We have now reverted to Amazon and Ebay. Other than this thier deliveries were good but we did not like the rep coming round every week taking up our time… Read Full Review

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★☆☆☆☆

“Pushy, rude, unprofessional”

Written on: 14/12/2017 by Andrewq489 (1 review written)

After sending her several "thanks, but no thanks" emails, the rep turned up unannounced anyway. I followed up with a stern but polite email rejecting her request for another meeting, and got a staggeringly rude email in return. Lyreco are like the crazy partner who won't accept that the relationship is over. Avoid… Read Full Review

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★☆☆☆☆

“VERY PUSHY”

Written on: 21/12/2016 by Alvin377 (1 review written)

Seriously, if u are looking to purchase stationary, is best you choose other suppliers. When i first sign up to lyreco, it was really nice for them to called me and introduced themselves, but the call went on forever and they do asked some serious questions like "Why did you choose us" /"how many years have your company been in the business" and most of all you MUST have a landline which is a joke! Seriously all i want is to order some stationary ... When the sales rep called, i didnt have a… Read Full Review

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Johnstone76's Comment

Written on: 11/01/2017

I have heard some story's and reading this it doesn't surprise me.i used to use lyreco and after 3 months I had another comparison done with a company called Townley office supplies.I spoke to a guy over there and now he's my account manager.From the service to the drivers they are great and prices have gone up this year with everyone but Townley let us know and they are still competitive maybe give them ago.

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★☆☆☆☆

“Pushy Rep”

Written on: 27/09/2015 by CaliBradley (1 review written)

I don't like pushy people and our sales rep from Lyreco is pushy. I like to order my stationery from whoever I feel like ordering from and have some loyalty to my main supplier. Along comes the Lyreco rep and before you know it he has set up an online account for my Company expecting me to use them as our main supplier. He tells me when he is coming to visit not asks if it is convenient and if I do not order from them on a regular basis I either get a phone call or he turns up with his… Read Full Review

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★☆☆☆☆

“I agree with the 1 star reviews”

Written on: 02/09/2015 by ooMcCoy346 (1 review written)

The trick I fell for was the salesperson would advise 'we have gave you a certain percent discount of the marked price.' Only to find out that if you did your homework first and looked online; 1. You could have found the product cheaper. 2. You could have got the product cheaper as well including the VAT in the price! I'd rather buy from Del Boy than from Lyreco. Do not be naïve to this company. The only good thing was items delivered quickly… Read Full Review

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★☆☆☆☆

“Dissapeared of the Planet??”

Written on: 24/05/2015 by Schmittek247 (1 review written)

From the start, our sales rep was weird - would reply very bluntly and sarcastically to emails such as if I asked for a price for A2 Paper he replied "A2 paper???? We don't do those." If I placed an order under the amount eligible for a free delivery, he would harass me to add on toners and paper to the order to qualify for free delivery, if I said we weren't needing anything he wouldn't reply and go in the huff about it. We don't order stationery much but went to order stationery again for… Read Full Review

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★☆☆☆☆

“Worst company to work for”

Written on: 13/05/2015 by Gormanxw402 (1 review written)

I've worked for Lyreco for 2 years now and it's the worst company I've worked for the management are all spineless useless and have no people skills talk to us drivers like a piece of dirt treat us like dirt and try to bully you all I can say is good riddance to you all… Read Full Review

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★★★★★

“Great service”

Written on: 15/04/2015 by laurenbates (1 review written)

Competative prices and great service. I can't fault the service I have received from Lyreco… Read Full Review

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★☆☆☆☆

“Corporate Thievery ”

Written on: 23/12/2014 by Tabitha1967 (1 review written)

Fellow Venus 2 A3 Large Office Laminator Amazon price: £204.05 Lyreco price: £464.40 This isn't a mark-up, it's a heist. I honestly cannot imagine how a sales rep for the company could possibly spin this into a foregone conclusion, although they'd no doubt give it a shot. It's what you might call a recovery price; a price company's tied to Lyreco will pay to make up for the bargains they believe they are getting for other items. A truly sad state of affairs… Read Full Review

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★☆☆☆☆

“Absolutley diabolical company”

Written on: 27/10/2014

LYRECO - This company seems to forget that the small business owner is their bread and butter. Due to Lyreco’s ink cartridges I had to bin a very good printer. It wasn’t until I was forced to dump the printer after the Lyreco ink cartridge leaked all over my office desk, my office carpet and all over me that they decided to inform me that they could have replaced the printer. However, for this to happen I was expected to keep hold of the printer after having ink spill all over my office… Read Full Review

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★☆☆☆☆

“Trust, change, grow”

Written on: 24/04/2014 by Regankx438 (1 review written)

These 3 words are op opposite to how lyreco operates. They don't trust people and they bully them.they won't change to adapt to current market they're too greedy and have too much overheads. Their business hasn't grown for last 7 years and is in decline. Their ethos is close to 0 and stress is first thing you'd feel from day 1 as an employee. Bullying all way long… Read Full Review

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Flojo88's Comment

Written on: 19/07/2015

So agree, been working for them for 6 months now and not one day when I'm not hassled, talked down to or targeted on my activity. Area Manager frightened of Regional Manager who is frightened of Director who is frightened of Head Office who is frightened of French owners. Leaving shortly when new job comes through - would not recommend.

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★☆☆☆☆

“Bullying”

Written on: 11/02/2014

Well said this is EXACTLY how they operate. I worked for them for several years between 2000-2010 and also won 'VLP' sales award in that time. An award not even known about outside of the company yet they rave on like it is winning an Oscar while you are there. Have seen staff bullied also in field sales. They bullied me. HR did nothing. Not a nice place at all and high staff turn over… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 31/01/2014

All I ever see with Lyreco is an incredibly competitive core price list... anything not on this list is charged at massively inflated prices!!! Stay well away… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 03/09/2013

It's all well and good customers being happy but staff that's another question maybe you should think if them a little more multi-million pound company and have no facility to help them out in a crisis what a joke, someone ought to teach them happy employees make for happy customers!!! And no I am not an employee just know how badly a few are treated!!! It wouldn't let me leave no stars… Read Full Review

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★★★★★

“Easy peasy”

Written on: 14/03/2013

I love Lyreco. No delivery charges, no min order value and its your tomorrow or yours free! I've never had an invoice query or any back orders. My delivy driv puts the goods where I want them put and my rep keeps me posted on what's new. Best of all though is I'm thanked for my business every month and my rep proactively looks at ways to save me money by offering discounts nd other product offerings. Price is extremely competitive Service is exemplary No hassle ease of ordering… Read Full Review

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★★★★★

“Definately dodgy reviews !”

Written on: 19/10/2012 by dme007uk (1 review written)

i know for a fact competitors write dodgy reviews on here , ive been using Lyreco for several years ,their reps undergo some of the best professional sales training in the country , hence why their sales guys are always being head hunted ! i know because ive tried , in vain to recruit one of their guys into my company ! Always very professional , excellent prices and the only company with dedicated account managers… Read Full Review

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Milliano's Response to dme007uk's Review

Written on: 29/10/2012

lol Dme007uk you work for Lyreco dont you.

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Smartdave's reply to Milliano's Comment

Written on: 26/03/2014

Our Lyreco rep drove a £40K company car. And they employ all these top professionals.

How can the prices be EXCELLENT????

Lyreco charge double the price of the online companies to pay for the cars and staff.

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★☆☆☆☆

“Lyreco, Service & Price”

Written on: 04/04/2012

Having worked in both the Corporate & Dealer market I can honestly say Dealers are the way forward. A key point being that the majority of dealers will buy products together which vs the Corporate Stationers gives them much better buying power. The service form a dealer is much more personal, you are not just another number but an integral part of their business which more often then not means they will bend over backwards to help you in any which way they can. We know use our dealer (Jamie… Read Full Review

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★☆☆☆☆

“Will never use again, very pushy sales rep, prices...”

Written on: 24/03/2011

Will never use again, very pushy sales rep, prices quoted weren't honoured and promised credit notes took ages to arrive after constant calling. She even told us the company we were using had just gone bust!! 1st rule of a sales rep - NEVER insult off the competition. We are still using that company who are both efficient and honest, something Lyreco will never be accused of… Read Full Review

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Shewson's Comment

Written on: 18/05/2011

I feel that your comment is aimed at your rep not at the company, I know Lyreco and i have a very good rep who does everything that is promised at times that are promised. I have a core list which is discounted highly and I have a unpriced catalogue but I do have a discounted price list to go with it whch shows exactly how much discount vs RRP i am getting so I think that maybe you just had a bad rep. Maybe you should always judge a book by its cover!!.

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Ukkevin01's Comment

Written on: 11/08/2013

here here someone telling the truth about lyreco

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Guest's Comment

Written on: 24/06/2011

Don't judge a company on an experience with a bad sales rep. Not indicative of the company just one individual who is probably no longer with the company,

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Smartdave's Comment

Written on: 26/03/2014

Yeah! Don't judge it on the prices either....they will change next year!

Stupid comment. The sales rep is your point of contact, if they are bad, the company is bad.

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★☆☆☆☆

“Beware beware lyreco make thier sales people work on a...”

Written on: 12/01/2011

Beware beware lyreco make thier sales people work on a 48% margin otherwise they do not get commission so prices are high. They suck you in with low prices and push them up gradually. They only discount the items you use regually so when you purchase anything else you pay highly inflated prices. I would never use this company again… Read Full Review

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Guest's Comment

Written on: 26/07/2011

I think your information is wrong! I work for lyreco and we dont work to a 48% margin. We dont push prices up they go up in line with manufacturers increases. And we give notice to this happening and try to hold back prices as long as possible. We give a heavy discount on regular use items as this is where you save the most money. You should have an account manager who would be happy to discount one off items if you feel they are too costly. If the MOD trust us with their account along with a lot of the top companies in the uk we cant be all bad!

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Dforcats's Comment

Written on: 10/02/2014

We lost the MOD contract lol in 2012 or about that time. Ex Lyreco rep here and VLP winner

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Smartdave's Comment

Written on: 26/03/2014

I am not surprised a government organisation use Lyreco. Let the rep do all the work, who cares if their prices are high. It is no skin off the nose of the MOD staff. They are not paid to get good prices.

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Ukkevin01's Comment

Written on: 11/08/2013

here here someone telling the truth about lyreco

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Guest's Comment

Written on: 30/09/2011

\" If the MOD trust us with their account \"

The same MOD who pay £20 for a standard energy saving lightbulb?
If you can heavily discount items so easily, does that not suggest you weren't quoting prices competitively to start with?

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