Norweigan Air Shuttle Reviews
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“No refund ”
Written on: 09/06/2021 by reviewer12345678910 (1 review written)
Our flight was cancelled in March 2020 due to covid, no refund offered just said that they would put it as a credit to go to when we can fly. We are in the UK and our flight was to the USA, the next month they said that they were pulling out of flying internationally and only in Europe, the only place they now fly to is Oslo- where I have been and don't want to go back to, from the UK Have called and emailed about getting a refund- no joy, they owe me £3,000 BAD CUSTOMER… Read Full Review
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“Better than expected”
Written on: 28/11/2017 by BWF25 (10 reviews written)
Norwegian Air Shuttle Review Having flown across the Atlantic Ocean from the UK to Florida many times on almost all of the major airlines, as well as with some budget ones and in all cabin classes, I thought it was time to sample what was on offer from the 'new kid on the block'...Norwegian Air Shuttle from Gatwick to Fort Lauderdale and return. On studying the many variations of prices as to seating, food and on board amenities, I chose to fly in its Premium Cabin, selected and pre-booked… Read Full Review
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“Just don't book”
Written on: 18/09/2017 by 338Webster (1 review written)
Their policy of not giving credit for a booked flight that needs to be rescheduled is appalling. Unlike any other airline in the world. Finally had to lose $1500 because I was unable to make my flight or have an chance to rebook.....even with a penalty! It is the worst kind of business and shouldn't be tolerated or allowed. Don't patronize them. Ever… Read Full Review
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“Unethical company - go elsewhere”
Written on: 08/03/2017
Booked via the internet from Australia - then realised I had made an error in my flight. I tried to change online, but it would not accept the change and referred me to ring their contact centre. The contact centre did not answer a number of times so I tried their chat line - it also did not operate outside EU time, so I had to wait until the chat line opened. I am some 9 hours ahead of Norway time so morning is evening in Australia. I contacted via chat as soon as they opened, but the chat… Read Full Review
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“Worst Travel Experience of ALL TIME”
Written on: 14/06/2016 by Arabella138 (1 review written)
Literally nothing good about our experience. Diverted and delayed to Shannon, Ireland for 12 hours, causing us to miss a full day of our honeymoon. On the return flight, I was forced to check my small carry on which was then lost. It's been missing for a long time and I have never been able to speak with a customer service rep. I plan on taking this issue as far as I can. Unbelievable, terrible service… Read Full Review
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“customer service”
Written on: 25/01/2016 by MakenzieSutherland (1 review written)
this must be the worth airline ever .waste of money… Read Full Review
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“book norwegian get hi fly”
Written on: 14/04/2015 by qjRandall129 (1 review written)
So I buy a new car from the dealer but a 20 year old second-hand thing turns up? How does this work? Dreadful service food and safety. Not flying with them ever again … Read Full Review
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“Delays now water or food or communication ”
Written on: 04/01/2015 by 386Butler (1 review written)
4 flights in a week, 3 delays. Awful. Final one 3 hour delay, no place to buy food or water for even babies. No reps no care. Stay away awful… Read Full Review
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“Can't believe these bad reviews ”
Written on: 22/09/2014 by Jimbo1972 (1 review written)
Just got back from Fuerteventura. Flew out from Gatwick, check in was super slick 4 of us were airside within 15 minutes of entering the airport. Boarding was a breeze, the flight was easy, legroom was good and the staff were all lovely. Coming back was similar but with a 10 minute delay - no big deal. All in all the best flight experience we've ever had for short haul and we are looking to use them again on our next holiday, I'm a tight so-and-so but would pay a little more to fly Norweigan… Read Full Review
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“Never Ever Again The Worst”
Written on: 07/08/2014 by UKGunner (1 review written)
We fly Norwegian Stockholm (Arlanda) to Madrid (Barajas) on the 27th July, In general the flight was pleasent, the plane was comfortable and clean, the staff could have been more friendly and helpful but could have also been alot worse. The problem comes from Norwegian when something goes wrong, and believe me it will i have been monitoring Twitter and Facebook since my trip with them, and the Twitter hashtag #NeverFlyNorwegian and the Facebook group "Norwegian Airlines Experiences From Hell"… Read Full Review
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“Worst transatlantic airline Norwegian Airlines”
Written on: 04/07/2014 by Norwood48 (1 review written)
June 12, 2014, Flew from LAX to CHP on WORST transatlantic flight!! Paid extra $89 dollars to select seats for us and our two small children. First, I chose Norwegian because they touted their new Dreamliner aircraft and all its amenities. When we arrived at the airport they had changed our seats because they contracted a Portuguese outfit for the flight. We had to argue with them to make it right and were not able to sit together. Why charge us $89 dollars? The airplane and FA service was… Read Full Review
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“Comfortable and cheap”
Written on: 01/07/2014 by RuralRovers (3 reviews written)
Since our son has moved to Finland various members of our our family have made repeated trips to visit, each time the best price has come from Norwegian Air. the planes are modern many with wifi. The most noticeable difference with other 'budget' flyers is the leg room or the fact that there is some, plenty in fact. We have always found the staff helpful and polite, food and drinks are expensive on any short haul flight whichever company. Can not fault Norwegian and have booked to go with again… Read Full Review
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“worse company”
Written on: 02/06/2014 by saharbrioi (1 review written)
30/05/14 JFK-Copenhagen-Nice. I travel usually and this is my worse travel experience I have ever had. Tiket cost 1263$ . but Service is so poor along with their prepaid food and drinks and snacks are so overpriced, the fly time at 11PM during 7 hours and no Toothbrush,no soap and peaper in toilette, no blanket, it was very cold in airplane and I've caught a cold, No video, screen not work. at Copenhagen fly delayed for 45min, gate number changed 15min before boarding Never again fly with… Read Full Review
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“One of the worst airlines in the world at the moment”
Written on: 16/04/2014 by 404Allen (1 review written)
In the time range of ten days I have taken five Norwegian flights. At all five flights Norwegian changed time, operator and plane. All five times I paid for a convenient flight with the Dreamliner, but ended up in delayed low cost flights from the 80ies. I have my doubts that this Dreamliner actually exists. I have never been compensated for all the trouble and expenses (lost working days, extra hotel nights and restaurant dinners, etc) that Norwegian has caused me. I can only hope that… Read Full Review
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“Failed attempt. Stick to charter flights”
Written on: 10/02/2014
Always late always unable to communicate They should be ashamed of their miserable service delivery… Read Full Review
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“Good competent airline”
Written on: 30/01/2014
Flew LGW to TFS (Tenerife) return. Everything was straight forward. If you forget to print your eticket, they book you in with your passport. No games with extra charges. The plane was on time and it all went smoothly both ways. Had an in flight meal homewards, sandwich + cashews + small beer for £10, which is not too bad and it was entirely acceptable food. The in-flight WIFI worked both ways - and I used it to decide that tbh I didn't really need in-flight WIFI. The plane was a 737… Read Full Review
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“Norwegian left me without luggage!”
Written on: 07/10/2013
I was on vacation for 7 days in Nice - it took Norwegian 5 days to send my luggage! No compensation exept for the nightgown I had to by. Tried to call luggage service a lot of times everey day to get information about where mu luggage was, they only answered two call and gave wrong information. Really bad!!… Read Full Review
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“not very helpful! ”
Written on: 11/04/2013
I booked a return flight with norweigan air through expedia, received an email a few weeks later saying they were moving the return flight forward by about 6 hours, so decided to cancel the return and book a different flight. After cancelling the return with norweigan air over the phone and waiting 5 weeks for the refund (they said it would take 3-4 weeks) I have just called them to chase up the re-fund to be told I had to go through expedia. So I called expedia - who then called norweigan… Read Full Review
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“Not got off the ground yet.”
Written on: 11/02/2013 by JohnPP (1 review written)
I have tried twice to phone the Uk branch of Norwegian air and already I am regretting booking flights with them. First I phoned them at 4.45pm on a Friday evening. Straight away I was told the office is now closed and I should phone a Norwegian office.. I tried again at 11am on Monday and held on for over 20 minutes unanswered. I was then cut off so never got to speak with a anybody about my question which wasn't answered on their Q and A page Why isn't there an email address where you can… Read Full Review
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“totally unhelpful”
Written on: 29/10/2012 by patopancho (1 review written)
After an e ticketing problem, Norwegian clerk at airport would not take up issue, instead giving me an email address. The company did not respond to me for several weeks, and not until my credit card co. lodged my complaint. Norwegian was TOTALLY unhelpful, unresponsive and I will never use them again. Beware!… Read Full Review
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