Wizzair

We booked 9 flights for September in the previous October for a decent price but 4 months later the airline has announced that our flights have been cancelled, no explanation, with no option of rebooking as there is no availability for 6 weeks ahead of our departure we have had to book with another airline for nearly double the price

On 1 September 2022, I've booked a short trip in Europe and WizzAir had a massive delay on that flight, from around 21:00 to 15:00 the next day. Obviously we all had to be accommodated in a nearby hotel and had to pay expenses to get to and from the airport, plus other fees, and although WizzAir has recognised the issue and promised to pay within a timeframe specified by their representative (20 business days), more than 35 days have passed without a single penny received in the account.

The fact that they are reluctant to give a phone number and rely on emails only, is evidence of their scheme to delay payments. I need to mention the fact that, their first reply came on 28 September which is 28 days after the flight took (or supposed to take) place. So there goes nearly 30 days into replying. All this time, €500 have been gaining interest in their account, rather than on mine.

On 27 December 2022, I have received another email from another customer service member, apologising for the fact that the previous person did not actually submitted the refund. This is their email:

"Thank you for contacting Wizz Air Customer Service Department.

Please accept our sincere apology for all the inconvenience caused by the previous agent.

Regarding your request, we have checked the claim and seen that the payment was not initiated. Therefore, we had to send it once again.

Please be informed that we have sent the compensation due to the delay in your flight W6 3140 BLQ-OTP on the 1st of September 2022 in the amount of 250 EUR to your bank account and 250 EUR to account and the money will be at your disposal from 14 to 20 workdays. Compensation was initiated on the 27th of December 2022.

Again, please accept our deepest apologies for the inconvenience and disappointment caused.

If you have any further questions or proposals, do not hesitate to contact us.

Wizz Air wishes you a lovely day. "

Although I tried my best to call, email and resolve the dispute, WizzAir forces me to use the legal system to recover my money. This is outrageous and will not recommend to anyone.

We were flying from Cyprus to London. The flight was 2 hours delayed, we still came to check in at the original time. We were then informed that we had to pay 35 Euros each to check in at the desk, I was shocked, I’ve never heard anything like that!!! You are robbing your customers!!! I WILL NEVER USE THIS AIRLINE AGAIN!

Booked a trip for 10 people to warsaw, out on the sat and back the sunday with wizz to glasgow. Got an email about a scheduled change. I thought maybe a time change but no they had change my returning airport from Glasgow to London. No reason giving just take it or leave it. Refund or accept change. There was no other flights direct from any airline for that day so we have lost our money for our hotels and our outward flight as this was with Ryanair. Disgusting that they can get away with this. Also it will take 14 days to get my refund for our flight home. Shocking service. How could anybody trust this airline to honour what you have paid for.

Of course it is what they set out to do. I travel with Ryanair and EasyJet frequently and know their tricks so I have a cabin sized bag. What I didn't realise was that Wizz would charge me £40 to bring it into the cabin. Apparently if I had paid £9 in advance I would have been ok.

Interestingly, there were three pretty Canadian girls queueing beside me and because one of them had paid £9, the young man working the queue allowed the other two to bring their bags on without paying. Suspicious? Yes. It seems like an entirely arbitrary ripoff at the discretion of whoever is working.

Another guy, working for Luton airport, was tasked to take the money from me. I told him that it felt like being mugged and he said he would advise anyone never to fly Wizz.

1 Very unprofessional check-in staff. Rude, dis-honest. Out-right dis-honest.

I had to cancel my flight due to miscarriage, when I asked for refund I was told no!! The Customer Service quoted serval regulations including policy of cancelling flights 14 days before the travelling takes place, it didn’t matter to them that I lost my baby on the same day as I suppose to travel. Clearly I didn’t have influence on my health and reasons preventing me from travelling. Eventually as a “good will gesture” I was offered 50% of the fee to be in my Wizzair account. I don’t ever want to use them again as they an absolutely disgusting and incompetent. Just to compare I got the free refund from Ryanair for the same reasons no problem with them.

In a previous review of Wizz Air I noted the ambiguity of the wording on their website. Having paid for the larger cabin bag on the way out from Gdansk to Aberdeen with no problems I expected none on my return journey as I was carrying EXACTLY THE SAME LUGGAGE!

I arrived at the airport, purchased a drink a sandwich and some reading matter, to relax after working a 12 hour shift.

All was well until I approached the departure gate; towards the end of the queue, as priority boarding just means you get to stand like lemmings for longer.

The first sign of trouble was when I noticed the ugly, fat, inbred female? Wizz air agent at the gate reduce a young woman to tears by insisting that she empty out her luggage at the departure gate to throw things away that she clearly treasured. Mean spirited? Well two Young Polish lads offered to help the girl by carrying on some of her excess items and the evil Wizz air prostitute (who visibly seemed to enjoy the pain she was causing) on the check out gate began shouting at them telling them that this was not allowed - how ridiculous, vindictive, mean and incorrect. Then came my turn, I was confident of not having problems having pre-purchased my large cabin bag allowance and already completed the outward journey "unmolested".

How wrong I was; first she ordered me to place my bag in the sizing crate, no problem, then she told me that I could not take my laptop bag on the flight as I was only allowed ONE piece of hand luggage (remember the ambiguous nature of their website; here is where the "sting" is). She ordered me to put the laptop bag inside my carrying case, this would never have worked. I started to get angry and she accused me of swearing at her (this is an underhand psychological tactic called “gaslighting”) and threatened to throw me off the flight and call the police unless I paid 55 GBP to put my cabin baggage in the hold.

They are using ambiguous text to dupe their passengers into paying huge fines at the departure gate. I will not be using their airline for future business flights, I would rather use Ryan Air and arrive at my destination unmolested! AVOID AVOID AVOID!

do not fly with Wizz Air, if things go wrong, they leave you stranded. customer service is horrendous! and its also blessed with rude cabin crews

My Partner and i flew with Wizz Air from London Luton to Budapest. Before we checked in we were offered to print our own boarding passes at the cost of £10.00 for both of us. We declined this offer. We then proceeded to check in , i was told that my cabin baggage was the correct size, but my partner's cabin baggage which was slightly larger was promptly charged another £31.50p. Our flight to and from Budapest was good. On our return to Budapest airport we were told that both our cabin baggages' were oversize and we were presented with another whopping great charge of 130 Euros, which we had to pay or leave our bags behind. Their attitude was hard and uncaring. This airline is trying to make as much money as possible through exploitation. This will get them no where. This airline needs to seriously consider it's future if it continues to take from people. This airline needs to charge people respectfully or eventually it will go bust.