I booked last summer for a chalet group of 16 for March 2013. I spoke to a sales agent called Scotty and couldn't have been more impressed with his depth of knowledge about all the big resorts of France and Switzerland. On his advice I booked a chalet in Val d'Isere and he guided me through the best way to take advantage of group discounts and the 2 4 1 equipment hire deal. He also advised me of all the transfer times from the airports available and I took his advice to land at Chambery which was a real pleasure. The transfer was at least an hour shorter than the usual trips I've had from Geneva. I had a late change of people coming and the customer care team made the transition seemless and smooth. I have used many travel agents for my ski bookings and this was the easiest process I have encountered so far. I'll be calling them again very soon to book for next season.

The guys at iglu helped (me and the family, 2 adults and 2 children under 6) arrange a superb ski holiday to Alp D'Huez and all at the very last minute. The holiday was superb and if it had not been for iglu we would not have been able to go. We tried other operators who were unable/willing to help us with our requirements due to the lateness of the booking. Thanks iglu, we had a great holiday that was also very good value too!

Booked holiday for my 10 year old son and husband and had very specific requirements and needs for the first week of the 10/11 ski season. The staff at Iglu could not have done more to help us find the perfect holiday for them. If something was not right with a suggested chalet/resort suggestion, the sales consultant listened to what I said and searched again for an alternative taking on board my comments. Having read the other reviews I was feeling very nervous - however i can not find any fault to make with the service I received. My husband and son are currently in Les Arcs having the holiday of a lifetime thanks to Iglu - forgot to mention that the very 1st person i spoke to gave me her direct dial number which had a voicemail and she responded immediately to messages I left. Have never experienced that whilst booking a holiday before! Will definately use Iglu again and will not hesitate to tell my friends about them.