2022 /23 Ski Season – Think twice before you trust Iglu Ski with your money! The Iglu website and customer advisor on the phone heavily implied that if i stayed at the sister hotel (the annex) of the Kramerwirt, Maryhoffen i could have my meals in the main hotel. Also, that i could use the main hotel facilities for free. My friends stayed at the sister hotel last season and this was true. After paying my deposit and then 2 months later when having to pay the full holiday amount, i was told that the main hotel facilities were now available but at a charge. I asked for my deposit back but Iglu Ski said no and it was not their fault. Iglu Ski mislead myself and my friends about the use of the main hotel's facilities and only updated their website to make more accurate two weeks before final payment. I will be attaching the detail on other social media websites as customers need to see this. I will never again book with Iglu Ski. 

We put in a complaint to Iglu due to the hotel we booked not providing any options for my husband who is vegan, despite Iglu saying that this hotel could cater for vegan requirements. The hotel tried to persuade us that carbonara was vegan. When we complained to Iglu they promised a number of times to look into it and respond but never have. Complete lack of interest in looking into our complaint.

Beware Iglu ski are miss selling ski holidays, your written contact dies not match what you get.

Luckily I have not booked with Iglu ski - this review is simply how I found them in my dealings with them trying to book a ski holiday. The whole experience from start to finish was disappointing and unprofessional. In total, there were 3 major errors in the provisional booking that was down to ME to pick up on otherwise they would have sold me something different to what I had originally stated I wanted:- * incorrect info re: date departing * incorrect info re: meal arrangements and * incorrect info re: departure airport. From my little internet research I ended up sounding far more knowledgeable them. I know nothing about ski holidays and they are supposed to be ski holiday "experts". There was also a huge amount of pressure on me to "book now...you must book by close of play today or else...!" I was lucky to put the brakes on and check all the holiday details first otherwise I would have ended up of pocket by paying a deposit and then needing to either amend or cancel. So beware, check-check & check again all the details beforehand.

just about to leave on one of their holidays and dreading it. last email was accounts to confirm they had my money, since then nothing. leaving tomorrow for overnight stay in manchester - no idea which hotel, what flights etc etc as no emails or tickets have arrived. rang a bit late to find out why (in a panic) and got a stroppy bloke who talked utter bs about electronic systems and confirmation etc and tried to imply no tickets, boarding passes etc arriving the day before you leave is normal. LEAVE WELL ALONE !

I am still very angry with our experience of booking with Iglu ski, who really should be ashamed of themselves. We arrive in Avoriaz about 1pm on 8th of March with our children aged 6 & 8. We weren't able to book into our apartment until 4pm despite arriving in the resort at lunch time. This delay was never made clear to us on booking. When we could finally book into our accommodation, Iglu ski had reserved us a small 1 bedroom apartment which would mean our children sleeping in the living area. This was not what we booked and paid for. The children were supposed to be sleeping in bunk beds in a separate room. Pierre & Vacances (the accommodation providers) understandably said they would not do anything without official confirmation of our reservation. Iglu ski said it was nothing to do with them anymore as it was actually a Neilson holiday, and maybe we should just check into that room for the moment and unpack & settle in whilst Neilson sort it out (a response that left us gobsmacked). Neilson, when we could finally get hold of the rep, despite being shown concrete evidence of what we had booked and paid for, refused to do anything as it was booked through Iglu Ski. Finally at 7pm, after trying to sort this out for 3 hours, and incurring additional expenses of international phone calls and data roaming, when our children were extremely tired, hungry, and we still hadn't picked up our skis etc, or done our basic grocery shopping, we were forced to pay £250 for a room upgrade, in order to get the room we had already paid for. By this time we had been in the resort 6 hours. By the time we had picked up our skis, groceries etc and fed our children, they got to bed after 9pm. Far too late considering they had been up since 5am. Consequently the first day of ski school was a disaster for our 6 year old as he was so exhausted. Several days later Iglu ski did refund the money they owed us, but only following some very terse email from my husband. But the manner in which Iglu Ski & Neilson handled this complete mistake (made by them, not by us) was disgusting. We have still not had a proper apology, just a request to submit a review to their website, which I suspect will not be published. So here is my review! Don't book with Iglu Ski!

I booked last summer for a chalet group of 16 for March 2013. I spoke to a sales agent called Scotty and couldn't have been more impressed with his depth of knowledge about all the big resorts of France and Switzerland. On his advice I booked a chalet in Val d'Isere and he guided me through the best way to take advantage of group discounts and the 2 4 1 equipment hire deal. He also advised me of all the transfer times from the airports available and I took his advice to land at Chambery which was a real pleasure. The transfer was at least an hour shorter than the usual trips I've had from Geneva. I had a late change of people coming and the customer care team made the transition seemless and smooth. I have used many travel agents for my ski bookings and this was the easiest process I have encountered so far. I'll be calling them again very soon to book for next season.

I enquired about a ski holiday priced 177, sounded a great deal, strangely when I called/emailed it was no longer available! Then it was advertised at over 460 and when I enquired again to see what had changed (I was initially told there was no availability so the 177 offer was not possible any more) I was told prices change all the time and now it was 625. They would not explain why, I am in the process of making a formal complaint to the advertising standards agency. Have been fortunate enough to find great deals with other companies, sadly igluski is time wasting and not to be trusted.

On Sunday 13th November I booked a ski package holiday for myself and my party. The holiday was to Les Deux Alpes with flights to Grenoble. Having been skiing before, and had lengthy transfers, we specifically wished for a holiday with a short transfer time, hence we choose, Les Deux Alpes, and a holiday with flights into Grenoble. At time of booking, our homebound flight times were confirmed, our outbound flights were not, but we were told we would be flying into Grenoble, so we went ahead and booked. The booking confirmation we received stated out outbound flight would be on February 4th from Gatwick to Grenoble. From mid-December, until mid-January, I emailed both Iglu ski and Rocket ski about the lack of details regarding our outbound flight. Members of our party needed to book railfares and airport parking both of which increase in price the nearer to departure you become. Finally, after numerous chasing emails and telephone calls, Rocket ski confirmed our flight details on Friday 13th January. They told me our flights times, route, (London Gatwick to Grenoble), and flight number. I happen to put the flight number into the BA website over the weekend and ascertain that our flight number is actually London Gatwick to Geneva. I emailed Igluski and Rocket ski to ask for confirmation regarding this. Iglu came back and told me that it was \"definitely a Grenoble flight\", they did not reply. At 1pm Monday 16th January 2012 I telephoned Rocket Ski who told me that the flight was in fact Gatwick to Geneva, and that there was \"nothing we could do\". IGLU have gone on to tell me that the transfer times from grenoble to Les2alpes, and from geneva to les2alpes are only actually 40 minutes different, this is complete rubbish. We were given misinformation and general lack of customer service from both iglu ski and rocket ski. Even after I raised the issue that I thought the flight number related to a flight from Gatwick to Geneva, I received confirmation that our flight was \"definitely to Grenoble\" from Iglu Ski this is also the case in all our flight documents. Every piece of documentation we have from booking confirmations/invoices/email queries said we are flying to Grenoble, it will mean we spend the first evening of our holiday rishing around trying to get ski/board hire sorted, lift passes etc, when we should have been arriving mid afternoon with time for some pre-dinner drinks and relax. Both rocket ski and iglu have us over a barrel in terms of their Ts and Cs which basically state they can do WHATEVER they want in terms of changing you flight, accomodation, resort etc. basically, it means you can never book anything with any certainty because they can change it and there's nothing you can do about it. We would not have booked this holiday if the flights had been advertised as going to geneva.

The guys at iglu helped (me and the family, 2 adults and 2 children under 6) arrange a superb ski holiday to Alp D'Huez and all at the very last minute. The holiday was superb and if it had not been for iglu we would not have been able to go. We tried other operators who were unable/willing to help us with our requirements due to the lateness of the booking. Thanks iglu, we had a great holiday that was also very good value too!

Iglu Ski Review - Warning to anyone trying to book a holiday or ski trip through them!

1: Cancellation policy is terrible.
85 Days + Loss of Deposit, 29-84 days 50% of holiday cost, 22-28 days 70% of holiday cost, 8-21 days 90% of holiday cost, 0-7 days 100% of holiday cost.
The majority of people book with a month of leaving.
So if there are any mistakes kiss 90% of your money goodbye!

2: Price Match Guarantee is rubbish.
Firstly you have to find a matching price within 2hrs of your initial booking enquiry. Good luck on if you even realise this at the time.
Even if you do ask for a match they say it has to be "brochured" for exactly the same time, date, place and tour operator - that's never going to happen!
I booked at X price and the next day the holiday was half the price on their own website. No compensation or refunds available and you can't cancel.

3: Don't forget about their booking fees and card charges that are a phenomenal rip off - I paid over £90 just to use my credit card!

4: O' and the insurance con - if you can't prove you have insurance for everything - you have to take theirs. What a joke.

5: If you get through to "sales" on the phone quickly - you will discover getting through to "customer care" takes hours because they have your money already and you ain't going to be cancelling that's for sure!

Every time I have called about a holiday or special offer which they are offering on their web site they have not been able to provide it at the price advertised.

As far as I am able to tell they are consistently falsely advertising the price of vacations.

Igluski were a middle man for selling Ski Power holidays. Igluski completely messed us around. Poor communication. Difficult to get through to their call centre. Tried to change the terms and conditions just before the time of the holiday to extract more money out of them. Would never use them again. Avoid like the plague.

Much along the lines of the other comments, I have just had a frustrating and ultimately pointless experience with igluski. Having booked a holiday with them yesterday, I got the confirmation email and went through the details. There was a minor mistake, in that one of our party's name was misspelt. I rang up to get it changed and thank God I did - upon trying to change the name with the tour operator, our guy discovered that actually, our holiday wasn't booked at all and that we had to pay another £500 on top of the total cost we had agreed to get what we'd paid for! So, now we have no holiday due to a combination of incompetence, lack of giving a toss and not checking that the holidya you're selling is actually available.

You have been warned - having a receipt, flight confirmations, all the details one normally would expect is not enough to guarantee that you actually have a holiday booked with this firm. I dread to think what would have happened if that name hadn't been misspelt and we hadn't phoned to get it checked out.