Iglu Ski www.igluski.com

An excruciating company to deal with.The website changed my month date of departure when I changed airports and I didn’t realise as the day remained the same.Phoned 2 days later to try to resolve it.No resolution and a holiday I can’t go on.Just don’t use them and go direct.Awful customer service.

Saw skiing holidays for discounted prices on Igluski website; when telephoned the call handler admitted prices all wrong. A waste of everyone’s time.

Poor customer service, once they grab your deposit. Don't do east they say they will in my experience. They piggy back off Inghams ski, the booking is really with inghams- I would advise go direct to Inghams.

Avoid at all costs

2022 /23 Ski Season – Think twice before you trust Iglu Ski with your money!

The Iglu website and customer advisor on the phone heavily implied that if i stayed at the sister hotel (the annex) of the Kramerwirt, Maryhoffen i could have my meals in the main hotel. Also, that i could use the main hotel facilities for free. My friends stayed at the sister hotel last season and this was true.

After paying my deposit and then 2 months later when having to pay the full holiday amount, i was told that the main hotel facilities were now available but at a charge. I asked for my deposit back but Iglu Ski said no and it was not their fault. Iglu Ski mislead myself and my friends about the use of the main hotel's facilities and only updated their website to make more accurate two weeks before final payment. I will be attaching the detail on other social media websites as customers need to see this. I will never again book with Iglu Ski. 

We put in a complaint to Iglu due to the hotel we booked not providing any options for my husband who is vegan, despite Iglu saying that this hotel could cater for vegan requirements. The hotel tried to persuade us that carbonara was vegan. When we complained to Iglu they promised a number of times to look into it and respond but never have. Complete lack of interest in looking into our complaint.

Beware Iglu ski are miss selling ski holidays, your written contact dies not match what you get.

Luckily I have not booked with Iglu ski - this review is simply how I found them in my dealings with them trying to book a ski holiday.

The whole experience from start to finish was disappointing and unprofessional.

In total, there were 3 major errors in the provisional booking that was down to ME to pick up on otherwise they would have sold me something different to what I had originally stated I wanted:-

* incorrect info re: date departing

* incorrect info re: meal arrangements and

* incorrect info re: departure airport.

From my little internet research I ended up sounding far more knowledgeable them. I know nothing about ski holidays and they are supposed to be ski holiday "experts".

There was also a huge amount of pressure on me to "book now...you must book by close of play today or else...!"

I was lucky to put the brakes on and check all the holiday details first otherwise I would have ended up of pocket by paying a deposit and then needing to either amend or cancel.

So beware, check-check & check again all the details beforehand.

just about to leave on one of their holidays and dreading it. last email was accounts to confirm they had my money, since then nothing. leaving tomorrow for overnight stay in manchester - no idea which hotel, what flights etc etc as no emails or tickets have arrived. rang a bit late to find out why (in a panic) and got a stroppy bloke who talked utter bs about electronic systems and confirmation etc and tried to imply no tickets, boarding passes etc arriving the day before you leave is normal.

LEAVE WELL ALONE

!

I am still very angry with our experience of booking with Iglu ski, who really should be ashamed of themselves.

We arrive in Avoriaz about 1pm on 8th of March with our children aged 6 & 8. We weren't able to book into our apartment until 4pm despite arriving in the resort at lunch time. This delay was never made clear to us on booking.

When we could finally book into our accommodation, Iglu ski had reserved us a small 1 bedroom apartment which would mean our children sleeping in the living area. This was not what we booked and paid for. The children were supposed to be sleeping in bunk beds in a separate room. Pierre & Vacances (the accommodation providers) understandably said they would not do anything without official confirmation of our reservation. Iglu ski said it was nothing to do with them anymore as it was actually a Neilson holiday, and maybe we should just check into that room for the moment and unpack & settle in whilst Neilson sort it out (a response that left us gobsmacked). Neilson, when we could finally get hold of the rep, despite being shown concrete evidence of what we had booked and paid for, refused to do anything as it was booked through Iglu Ski.

Finally at 7pm, after trying to sort this out for 3 hours, and incurring additional expenses of international phone calls and data roaming, when our children were extremely tired, hungry, and we still hadn't picked up our skis etc, or done our basic grocery shopping, we were forced to pay £250 for a room upgrade, in order to get the room we had already paid for. By this time we had been in the resort 6 hours. By the time we had picked up our skis, groceries etc and fed our children, they got to bed after 9pm. Far too late considering they had been up since 5am. Consequently the first day of ski school was a disaster for our 6 year old as he was so exhausted.

Several days later Iglu ski did refund the money they owed us, but only following some very terse email from my husband. But the manner in which Iglu Ski & Neilson handled this complete mistake (made by them, not by us) was disgusting. We have still not had a proper apology, just a request to submit a review to their website, which I suspect will not be published. So here is my review! Don't book with Iglu Ski!

I was enticed by a decent price £503pp for a week in Chalet Verdons in Courchevel 1850. When selecting the airport to fly from our local airport the price went up to £52 - fair enough. However, when I proceeded with the booking the price climbed to £548pp. The reason is that the flight concerned is scheduled and with Flybe. Ok, so I swallowed that but I shouldn't have to and those prices should be the headline prices, I've never taken Igluski/Inghams for being Ryanir before.

I was told that I would have to pre-book skis on the flight with Flybe myself. Inconvenient to say the least. Again, I grudgingly accepted this and booked the holiday having been promised that there have never been any problems. However, this morning I have tried to book my snowboard on the flight. I was told by Flybe that they only pre-book skis, not snowboards. I would have turn to up on the day and see if my snowboard would fit, if not then it would be on the next flight.

This raised the problem of what do I do if I can't get my snowboard on the flight? Well, I will either have to leave it at Exeter or I will have to wait for the next flight (the next day) to arrive at Chambrey causing extra expense and disruption to my holiday.

I have voiced these opinions on the Igluski website where you are invited to leave your feedback, however, my review does not appear. 

I have check the reviews pages on their site and have found it strange that, not only are there very few reviews available but non are negative about Igluski. 

My questions are:

1. Why offer a price that is dressed up as the final price but is not when the booking process starts?

2. Why do customers have to finish booking their own skiing holiday by negotiating with a third party airline that was the choice of the Igluski/Inghams in the first place?

3. Why offer the facility on the website to leave feed back when only positive feed back is accepted?