Sunmaster Reviews - www.sunmaster.co.uk

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Latest Reviews

★★★★★

“customer service first class”

Written on: 21/08/2020 by murphy.milo (1 review written)

From booking to cancellation i must say first class. Got the best price for our holiday to Lanzarote, but now canceled due to covid. They were on the phone to me right away when it was canceled, any questions i had i emailed them and every time got a reply within 2 days.They rang again this week to tell me when i would be getting my full refund (should be on holiday now)and also had an email this morning confirming date, never felt worried once. Will defo be booking with Sunmaster… Read Full Review

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★☆☆☆☆

“Dont respond at all”

Written on: 08/08/2020 by beachy2015 (2 reviews written)

I was told I could cancel our holiday up until 8th august before our final payment came out of my account with no charge and after the latest restrictions in Spain and not being able to get travel insurance I had no other choice but to cancel. Tried calling and emailing constantly for 3 weeks with no response to any of it at all. Eventually had to cancel my bank card with all the hassle attached to that so they couldn't take any more money out of my bank account which obviously they would of… Read Full Review

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★☆☆☆☆

“Mis sold holiday in a “newly renovated” hotel in...”

Written on: 13/06/2020 by fcCompton126 (1 review written)

Was mis-sold a holiday last year for a two week holiday in a “newly renovated hotel” in Turkey. It turns out we stayed in a grubby part of the hotel grounds which had NOT been subject to renovation like the main hotel. I complained to SunMaster whilst in resort and also compiled a lengthy email on our return (there were multiple issues,) only to be offered a £10 discretionary refund as compensation. Will NEVER use again. What’s worse is the hotel we stayed in have shown on social media… Read Full Review

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★★★★★

“Few days break ”

Written on: 14/03/2020 by Elliechesh (1 review written)

Was wary of booking with sunmaster, as I hadn't used them before. The whole booking process from start to finish was so easy and I was kept up to date with documents etc. I would have no hesitation in recommending them to friends and family and I would definitely use them again. 5stars from me. There wasn't anything I didn't like... And I can't fault them in any way… Read Full Review

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★★★★☆

“Great hoilday from being picked up from airport ”

Written on: 07/03/2020 by 457Barton (1 review written)

We arrived at the airport was met by our driver and of we went. Hotel was fine. Clean and tidy. The only thing was the dining room they kept some of it shut at night and people could not find a table. Also it would have been nice to have tea and coffee in room if only for the first day… Read Full Review

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★☆☆☆☆

“TERRIBLE COMPANY AVOID AT ALL COSTS”

Written on: 27/02/2020 by woodthorne1968 (1 review written)

Booked this holiday with SUNMASTER HOLIDAYS it was sold to us as a 5* hotel. The outside of the hotel is great, reception is great but the rooms and restaurant were filthy. The beds pillows and covers were covered in stains the room or bathrooms weren’t cleaned once in the whole week only the bin was emptied, my son had no shower door so had to shower in our room. No fresh towels we had to buy our own toilet rolls from the shop. There were live wires sticking out from the wall. The bathroom… Read Full Review

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★★★★★

“easy to book with”

Written on: 26/02/2020 by Foleyih151 (1 review written)

From start to finish found Sunmaster very competitive and very easy to use. We had booked the ideal weeks break in the sun (even the sandstorm didn't dampen our spirits!) Stayed in a lovely clean fresh looking apartment block with a good sized pool and a roof top bar/breakfast bar where you could relax and chill. The flight was smooth there and back despite the weather situation leaving the UK and Fuerteventura. I will definitely consider Sunmaster again for a weeks break in 2021!… Read Full Review

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★★★★★

“Booking was easy ”

Written on: 20/02/2020 by DarnellDavis (1 review written)

Was easy to book my holiday with sun master would most definitely book with them again… Read Full Review

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★★★★★

“my review ”

Written on: 18/02/2020 by KoleMcCullough388 (1 review written)

been booking our holidays for 10 years with sunmaster never any problems ,verycheap on prices ,good staff always happy to deal with and very prof at there job will allways book in the future and will recommend to anybody… Read Full Review

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★★★☆☆

“Traveller at 50”

Written on: 18/02/2020 by ChanelBlevins (1 review written)

Easy to book, although first correspondence did not arrive, had to ask a few times before confirmation was sent. Docs came through with full instructions on time. Everything ran smoothly until the return: Flight was cancelled... Sunmaster did not and still have not acknowledged this.. Easy jet informed their clients a day before but Sunmaster neglected to forward this information to the travellers. Unlike other travel agents. A simple email could have saved me a whole day at the Airport (… Read Full Review

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★★★★★

“Excellent Service throughout ”

Written on: 18/01/2020 by Salisburylb359 (1 review written)

Room was Clean and Tidy,Easy Access to Reception, Bars and Pools,10/15 minutes walk to a Beautiful Sandy Beach.All Staff were Friendly and worked hard to Please Everyone We were here to Celebrate an 18th Birthday and the Receptionist and Kitchen Staff looked after us (10 in party) by Reserving a good Table and Laid a good spread of Party gear plus a Bottle of Bubbly EXCELLENT HOLIDAY… Read Full Review

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★★★★★

“Cheap family Christmas”

Written on: 03/01/2020

As a family of 6 we always find holiday really expensive, we booked through Sunmaster in July and got an excellent deal to the Canaries over the Christmas period. We had one of the best holidays we've ever had despite it been a lot cheaper than our others. First class service and great prices! We will always be booking with Sunmaster in the future… Read Full Review

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★★★★★

“Excellent, enjoyable and clean hotel, only fault noise...”

Written on: 30/12/2019 by BrooksHolmes489 (1 review written)

Very clean hotel that was cleaned daily, staff was very friendly and helpful. And would recommend stopping at the Garbi Millenni again. Ideal location to La Ramblas and the Nou Camp only a Metro ride away (20 mins)… Read Full Review

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★★★★★

“Awesome ”

Written on: 11/12/2019 by Keely283 (1 review written)

My experience with using sunmaster.co.uk has been amazing will definitely recommend and will be booking again shortly… Read Full Review

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★★★★★

“Extremely helpful especially after the Thomas Cook...”

Written on: 08/12/2019 by Ringorox (1 review written)

Very good. We have used this company on many occasions and will continue to use them in the future. Their pricing is competitive and they always return calls when promised… Read Full Review

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★★★★☆

“Great for value”

Written on: 19/11/2019 by Jobelbin (1 review written)

It was the first time I’d used sunmaster,everyone I spoke to on the phone were very helpful,all information was easy to read on my email’s,the holiday was all as was advertised with no hidden extra’s & I’d definitely book with sunmaster again. Mrs j belbin… Read Full Review

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★★★★★

“No issues hassle free would book through them again!”

Written on: 18/11/2019 by Andrewhannah (1 review written)

Price changed before we booked however we knew what we were paying so no problems there, the rest was plain sailing with no issues what so ever.would book through sunmaster again without hesitation… Read Full Review

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★★★★★

“Great company, great price”

Written on: 13/11/2019 by Broussard110 (1 review written)

Returned from first sunmaster holiday on November 10th & booked another holiday with them November 11th Always come up the cheapest company for us (family of 5)… Read Full Review

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★★★★★

“Fabulous ”

Written on: 01/11/2019 by Vivandpurdy (1 review written)

Holiday went smooth from beginning to end - even though we were a party of 15 adults and children Flights were fine, transfers good, accommodation as described. Overall a fab holiday and reasonably priced. Would definitely recommend sunmaster… Read Full Review

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★★★★☆

“Good experience for price of holiday”

Written on: 31/10/2019 by 187Watkins (1 review written)

Pleasent staff helpful and easy payment system. Good quality holiday for price very nice half term break… Read Full Review

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