Aviva Rescue Reviews

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★★☆☆☆
2.4 / 5
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  • Speed of response

  • Customer service

  • Value For Money

Summary

Norwich Union Direct Rescue is now known as Aviva Rescue in the UK.


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Latest Reviews

★☆☆☆☆

“13hr 20m recovered 68miles”

Written on: 08/10/2020 by KarleyWade69 (1 review written)

Total shambles to be assisted partially blocking the A143 single carriageway with car and touring caravan with terminal engine fault requiring immediate recovery back to our home address 68 miles away, where we had left 1 hour 20 minutes before. 12:31pm [lunchtime] Phoned Aviva/RAC regarding our Car (with dual mass flywheel /clutch failure) and caravan located, informed operator the vehicle and caravan was in dangerous location, we were vulnerable even stood on grass verge and that my wife has… Read Full Review

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★☆☆☆☆

“When I report and asked for service they giave me one...”

Written on: 05/09/2017 by ofHaley152 (1 review written)

When I report and asked for service they giave me one hour time but didn't revived service then I keep calling ever hour until 4 hours , everytime they extended one hour , it's totally liers team and ripoff… Read Full Review

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★★★★★

“Puncture rescue in Dublin”

Written on: 15/04/2017

I was assisted today in Blanchardstown with a puncture. Assistance was prompt, the mechanic was extremely helpful and the service couldn't have been better… Read Full Review

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★☆☆☆☆

“Not good service”

Written on: 03/04/2017 by 8Moore (1 review written)

At the moment im waiting for almost more than 3hours for my rescue from RAC , i phoned them so many times about my reacue because nobody is calling me to give assurance of what time they are coming it's already dark and cold here and after almost 3 hrs they will tell me that it is so busy so they will give me to a sub contractor is that great they give you no choice. I guess it's better to have an emergency small time serbice than the big company which you already paid but until now no service… Read Full Review

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★★★★★

“Prompt,capable and pleasent”

Written on: 22/01/2017 by 55Gregory (1 review written)

Booked a call late at night, arrived as promised, problem diagnosed, temp fix and escorted us to recommended garage. Very pleased with service… Read Full Review

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★★★★★

“Impressed with the Persistent Technician”

Written on: 29/11/2016

The company was very easy to deal with and arrived at the agreed time as the car was at home when it wouldn't start. Employee in Galway was determined to figure out the problem and spent an hour at it. He got it running so I could drive to the dealer myself and the car didn't have to be towed. He tidied everything up afterwards. I was sorry I had not thought to ring aviva sooner. … Read Full Review

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★★★★★

“Fantastic ”

Written on: 19/08/2016 by Beebee11 (1 review written)

Phoned Avila at 22:30 and they said someone will be with us in an hour to an hour and a half, they came within 20 minutes, lovely polite bloke in the recovery truck, will definitely recommend, well done aviva keep up the good work… Read Full Review

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★☆☆☆☆

“dishonest company, very poor service in ireland”

Written on: 04/10/2013

never turned up, lied about where they were, made me cancel private arrangements on the basis they were 5 minutes away. again never turned up within the stated times, no help, nothing but lies and excuses. staff at all levels try to cover up their lies, even copies of their internal emails stating they were covering up the lies!!!! please do not use or depend on them… Read Full Review

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★☆☆☆☆

“Save your money. This company is a waste of space”

Written on: 25/04/2013 by cmorrison07511 (5 reviews written)

I reported a breakdown to Aviva at 8.45 am, and after numerous calls and promises, their technician arrived at almost 12.30 pm in a totally unsuitable breakdown van, even although I had informed Aviva of the fault. I showed him the fault, but he persisted in changing another part, and when the vehicle started for a very short time, he was preparing to leave me stranded. Aviva had agreed to uplift a replacement part, due to the totally unacceptable wait, but the technician refused. The… Read Full Review

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★☆☆☆☆

“Absolutely clueless”

Written on: 01/02/2013

Coming back from Tenby to Swansea, broke down and spent hours waiting for rescue, when it finally arrived, our vehicle was rescued, and we where left stranded! Recovery Driver informed us that he had no instructions with regard to passengers! phoned Aviva and asked them what they are playing at, and we got an apology and where told that a Taxi would be along in an hour to take us home, unbelievably poor from a major corporation, and would never recommend them to anyone,did I mention their… Read Full Review

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★☆☆☆☆

“NO STARS WOULD BE A BETTER REFLECTION ON AVIVA”

Written on: 07/01/2013 by Tony Palmer (6 reviews written)

My Wife and I broke down December 2nd on an Italian Motorway at 8-30 pm ! Avivas agent RAC said we had no breakdown cover and left us stuck on the side of the Motorway. Fortunately the Italien Police towed us to a service area , we would probaly have been killed as the rain and fog closed in. I do not exaggerate, we spent 5 hours in Freezing fog trying to do the repair ourself. I got covered in Diesel Fuel and finaly we got to a hotel at 1 AM with nothing to eat. I mamaged the repair the… Read Full Review

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★★★★★

“Great service”

Written on: 10/05/2012

I had to use this service as my car would not start on the Bank Holiday Monday. I was only recently made aware of my free entitlement to it upon renewing my policy. Glad I did. I rang the free phone number which was answered straight away and told the mechanic would be with me within 90 minutes but he rang me straight away for directions and was with me and had my car started within the hour. Excellent servcie from start to finish and thanks to the mechanic Alan in Cork… Read Full Review

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Dishonestcompany's Comment

Written on: 04/10/2013

so its a third party company that should be praised!! would be worth mentioning them

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★☆☆☆☆

“Aviva are just dire from end to end, answering calls,...”

Written on: 02/04/2010

Aviva are just dire from end to end, answering calls, or rather ,not answering, paperwork, dealing with customers, its all dire… Read Full Review

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★☆☆☆☆

“When my vehicle broke down, customer service did not...”

Written on: 09/11/2009

When my vehicle broke down, customer service did not answer the call for about 20 minutes before the line cut out. I had to ring 3 times before somebody answered without the line being disconnected. Very poor service!!… Read Full Review

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★☆☆☆☆

“21st October 2009 -Customer services have no knowledge...”

Written on: 22/10/2009 by Frank Rietz (2 reviews written)

21st October 2009 -Customer services have no knowledge of their service commitment. Told that with full UK cover Rescue, Recovery, Homestart, Onward travel I qualified for only a ten mile tow to a garage. My service garage was 15 miles away. Got their agent the RAC out anyway and they confirmed that I qualified for a tow to any garage in the UK. The incompetent Customer services agent was offering to call a garage to tow me to my garage at my expense!
Aviva website policy confirms that a tow to… Read Full Review

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★★★★☆

“Satisfied with the service I received of Norwich Union...”

Written on: 25/12/2007

Satisfied with the service I received of Norwich Union Direct Rescue… Read Full Review

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