We wish that we had never had the lightstream installed. The engineers made a complete hash of the installation & after having a "free" call out, we had to pay for a booster box. This did not improve the system one jolt and we are still unable to get a decent signal anywhere in the house apart from where the router is. However we are offered our neighbours systems all over our house!! We pay a fortune for the system & when I complained yet again, they will not sent an engineer out unless we pay about £125. It's a complete shambles & the customer service is non existent.

This company is f'd if any competition ever enter Hull.

2.62 Mb/s connections speed at the moment. I had a quicker connection back in the nineties, this is absurd. I'm at my partners house in Hull tonight but I live in South Yorkshire. I pay £20 per month for a 152 Mb/s connection and get a constant minimum of 100 Mb/s. When are KC going to stop robbing the public of their money by selling them what is clearly a terrible and out of date service. I'm on the phone to them now to complain, I started in the queue for support at position 4815 minutes into the call and I'n only at position 36. Why on earth do my fellow Hullites put up with this ! I called them last night at 17:50 and the support team had all gone home. 17:50 on a saturday night and they just walk out of the office. THIS is what you are all paying for.

very poor speeds, usual verbal diarrhoea from customer service saying its router when the hardware I have is latest, read a few articles online about how poor it is and the extreme denial some of the "higher" staff about these reviews, they're legit.. KC is terrible and the reviews glowingly speak from experience as I have, unfortunately there isn't any competition, convenient for them isn't it? they're parasites and they're getting away with these poor services for hard earned money Hull really is a deprived area always on the end poo end of the stick, flip side the people here are great, can't say the same for KCs pr though.. always verbal diarrhoea

What a load of rubbish....0.8 to 1.2mbs download speed at £40p/m.hello!!!!!!!! Rang up to get the usual bull about how they can't guarantee wireless speeds,well I'm sorry but it's all wireless nowdays but netherless I plugged in the ethernet cable as requested to get a proper reading,1.2mbs.Absolute garbage. Then told to try changing the router channel...went from 1 to 6 to 11 and then every other number.Still garage. 'Oh well your router is quote old now'....hello it's the one you sullied. Get better speeds from 3g and 4g. Total rip off

I find the reviews here very perplexing, in fact I doubt the legitimacy of many of them. .with the ADSL connection I always had good enough speeds for all the downloads necessary. With lightstream I have great speed at a great price. Remember when comparing prices make sure you are comparing like with like on speed and add ins such as line rental.

We are been completely ripped off in hull as the Internet service is rubbish,couldn't watch a film at weekend because of the buffering,waste of money,need to get other providers.

Internet speeds of 0.12 download or less .. told it's going to take FOUR WEEKS to just move from one exchange to the other. I pay £50 a month for this rubbish. My patents have just as disgusting service as I do, except I think due to their age (they are 70) they are told it's their router to blame and so they need to pay to get a new router) Having che led it with mine .... it was NOT the router at all!

Poor internet for several weeks. Spent two hours last week trying to sort out slow and lack of broadband. Nothing over the weekend. Now have wires all over the hall to test speeds and access some service. They say could be the router, excuse me they provided the router!! Just dreadful and as a home worker this is too stressful. Kcom is useless.

How do they get away with such garbage they call 'broadband'!? two years ago we had 19mb download speed, over the two years it has dropped (as has the whole villages) to 10mb! Constant disconnections (3-10 a day!) They tell us we need Lightstream! my neighbour has lightstream 250mb download speed on a business plan, but they will NOT LET US HAVE IT!! They also say within the next two years they have no plans to offer Lightstream to private residences despite the fact it's in the village!!! PATHETIC!! We are seriously considering getting a 4G plan from EE or somebody, just to get away from the hideous KC! If I could give them a minus score I would! People with Virgin, BT, Cable etc think yourselves lucky!! we have to pay nearly double for what you get!!

How long can they get away with this overpriced useless service . My internet connection seems to deteriorate week by week surely someone can do something about this overpriced snail paced service . Sorry KC but it's just not good enough the people of Hull deserve better . It's about time we got the service we pay for .

Been forced to be a customer for years due to their monopoly in the area. Consistently very slow speed. Incredibly frustrating. Tech support have no answers. If there was another provider available I would leave in a heartbeat. I actually get faster speed using 4G on my mobile device via EE.

As title say - constant disconnections and DSL link down. Complain to Kcom every year and every year they said its my router / modem / pc. Without changing anything, but after complaints it goes back to normal connections yet I still have not changed any of my hardware or software. Isnt this obvious? Kcom robbing me of connection until I complain. Then next year will happen again.

Have had the service for 16 years now and during that time day after day week after week month after month year after year if has failed. I have spent a fortune on computers routers cables modems making sure my set up is the best ever. The problem is once 'connected' to the 4th world service that Kcom or karoo as it used to be called the trouble starts.Bascially you pay for 10MBS and are lucky to receive 2 mbs on a good day.The tech helpline always starts off by blaming your router computer cables etc.Well after all the checks 100% of the time is is the fault of KCom(Karoo).I have had their engineers down to fix their neverending problems many many times over the years. The problem with this company is it is run by idiots who know nothing about internet technology.They are so far behind now they have become a national joke for the slowest ISP in the country. I am sure they strive to acheive the wooden spoon year after year. Avoid like the black plague.Just run for the hills.Read a book instead or find a hobby if you like in Hull or he surrounding area. Please can review centre offer a rating less than 1 star.0 stars would be appropriate for this heap of scrap.

Now had to call their technical support team twelve times over the last two days as my computer showed me connected but every time I went to a web page it would tell me I had no internet for the last two days all that can say is that the fault was with a port at the exchange, now that are saying it's the rooter and best what that now what to charge me for a rooter, karoo is just terrible