Same as everyone else Ordered a sandpit back in June it's now nearly November, they took my money quickly enough!-no reply to emails or phone.How do we get our money back? This was my sons birthday money

I ordered a wooden bathroom step from Monkeyshine.co.uk, payment was debited immediently from my card, 9 days later it still had not arrived so i contacted them to see when item would be delivered. Monkeyshine do not answer their phones or phone their customers back. i emailed them, cancelling my order. got an abrupt email back saying i would have to pay for return postage, i then emailed them back to say that according to their site item had not been dispatched yet! Another week later a courier delivered item which i didn't accept. Still waiting for refund or reply to letter i sent. Now website does not exist!!

Monkeyshine also debited my card the day after I placed my order. I ordered £25 worth of bits and that was 3rd september 2008 and it is now 18th november, still have received nothing yet and they have never answered their phones whenever I have tried to phone them.

They debited my money instantly, have failed to dispatch goods and then failed to refund goods as yet. They do not answer the phone whenever I phone them, simply goes to an automated system that makes an attempt at credibility.