Karen Millen Reviews

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★★☆☆☆
2.1 / 5
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Karen Millen
Karen Millen

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Latest Reviews

★☆☆☆☆

“DO NOT SHOP HERE”

Written on: 07/10/2021 by 498Sheehan (1 review written)

I would give no stars if I could-absolutely. I placed 2 orders and only one was sent, after first being told by 4 agents that they had been sent together, then that they hadn't. They owe me a $900 refund which they said they paid, but definately haven't. You get a different person with each e-mail giving standard scripted responses and fobbing you off. On the order which I did receive the sewing was appalling and a belt buckle was sewn on backwards- after sending photos they promised to look… Read Full Review

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★★★★★

“Amazing leather jeans”

Written on: 11/08/2021

I have been wanting a new pair of leather trousers for a while but getting decent mens leathers is not easy. So I took the bold step of buying some from Karen Millen, taking a chance on the fit as the length quoted was spot on. I am now the proud owner of 2 fantastic pairs of gorgeous leather trousers that I want to wear 24/7. One in black the other in navy. I am wearing the navy ones as I type and will be in them for the rest of the day weather permitting. Well done Karen Millen for helping… Read Full Review

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★☆☆☆☆

“Very weak customer service”

Written on: 15/11/2018 by ClarkAlvarez54 (1 review written)

Very weak customer service. Still after a month I havent receieved the refund for my returned item. Every time I call them they reply our warehouse is very busy and they still couldnt deal with your refund. Definately wont buy anything online from them again… Read Full Review

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★☆☆☆☆

“DODGY customer service”

Written on: 07/10/2016 by t957hge (1 review written)

I brought a £899 jacket from Karen Millen online. They sent me the wrong jacket with the tag of the jacket I'd ordered so I sent it back. A few days later I get an email regarding the jacket I sent back. In the email, the company accuses me off switching the tag and attaching it to a 2012 jacket and threatened to have me INVESTIGATED every time I would buy an item(s). Their customer service is slow and unhelpful, they sound like they do not care and it has been weeks and is still unresolved. I… Read Full Review

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★☆☆☆☆

“Shoddy merchandise - appalling customer service”

Written on: 12/04/2016 by JP1962 (0 reviews written)

I have been a customer for around 2 years, spending a lot of money regularly online and in stores.my latest purchase was a dress, listed at £350.00 and in the sale for £175.00. When it arrived all nicely packaged, to my horror, the neckline was frayed, it was creased and had a make up stain on int. I sent 4 emails and stapled a letter to the returns slip. Every time I enquire who is dealing with my complaint, I am told I will hear from customer services. The complaint was raised 19/03/15 and… Read Full Review

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★☆☆☆☆

“don't shop there”

Written on: 06/08/2015 by leeslady (1 review written)

I bought a jacket from the Karen Millen outlet store only after being convinced by the store assistant that an alternative size jacket could be ordered and delivered to my home if I opened a store account. When the second jacket arrived it was too small so I returned it to the Manchester store for a refund but was refused as the store card hadn't arrived. When the card arrived I returned to the Trafford Centre store to find it closed and the franchise moved temporarily into Selfridges.The staff… Read Full Review

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★☆☆☆☆

“disgraceful quality”

Written on: 13/01/2015 by howeverim (5 reviews written)

I got for xmas a pair of faux leather trousers and they started to fall apart after wearing them twice within 2 weeks time. Im absolutely shocked about the quality!!!… Read Full Review

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★☆☆☆☆

“Appalling After Sales”

Written on: 05/12/2014 by Puckett493 (1 review written)

I love karen millen products and have been shopping with them online for about 3 years now. I can only assume that they are a struggling business which in my eyes can be the only reason for their shocking customer care. I ordered and paid for a bag which did not arrive . Km confirmed it came back to them on 29 october but have been unable to locate it since. Becky bradley from the customer care team said she would look out for it and get the bag sent to me immediately. Last week after chasing… Read Full Review

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★☆☆☆☆

“Appalling lack of after-sales customer care sometimes...”

Written on: 12/10/2014 by JosiahFord (1 review written)

I have been shopping with Karen Millen for years simply because the clothes and other products are well designed and usually well made, but I have to say honestly that the customer services side of it is so varied. Sometimes it's reasonable and other times it is just really, really poor. In fact, when it's poor, it's the worst customer service experience I have ever had with any other retailer - ever! I do not dispute the products are lovely...which is why I still order with Karen Millen… Read Full Review

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★☆☆☆☆

“order not yet dispatched”

Written on: 10/07/2014 by AlvinStanley300 (1 review written)

I placed an order over a week ago and it still indicates it has still not been dispatched from the warehouse on my account details. I have twice emailed customer services for assistance and just received their default reply that someone will look into it and respond to me, still nothing!! It is paid for and I am not happy at being kept in limbo like this. I have been a Karen Millen customer for years and this has not happened before when I have shopped online. I am so disappointed as the item… Read Full Review

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★☆☆☆☆

“Will NEVER buy Karre Millen online againg”

Written on: 08/07/2014 by MarvinMcLeod394 (1 review written)

This is just unbelievable !!! I have tried to buy 3 times fro Karen Millen online, and sure enough the same happened. They said the delivered was attempted 3 times , and I wasnt home.Never left any note about it. My purchase never came to me , not to mention they replied to my inquiry 1 week later.I was told a few days ago, that they will attempt delivery within the 'next 48 hours', and it has been 72 hours already.What a bad joke!!!! How can a company like that treat or ' mistreat' their… Read Full Review

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★★★★★

“What is all the fuss about?”

Written on: 01/07/2014

I was having a very bad day and retail therapy seemed like a good solution. I went completely OTT and ordered THREE bags from KM. OMG then I read the reviews!! Not only had I overspent but it looked like my therapy was going to turn into a possible nightmare! I waited with dread at the prospect of, no delivery, wrong order, no order, horrible bags and anything else I could think of! What can I say? The bags, all three, arrived within days, they are absolutely fantastic, gorgeous, love… Read Full Review

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★★★★★

“Prompt delivery, quick response, brilliant items”

Written on: 27/12/2013

I wanted to leave a positive feedback to balance the negativity being said about Karen Millen. I am not a regular shopper at this store as I can barely afford their clothes but having browsed recently their store in Westfield I fell heads over heels for not one but 2 trench coat, but the store didn't have my size. I tend went online to order these straight away. I received the order confirmation promptly and then a email update saying that one item had been dispatched and they were still… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 27/10/2013

I can't begin to describe how bad the customer service is. My order has gone missing for over a week no body can tell me where it is or when it is coming and they have taken my money!!… Read Full Review

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★☆☆☆☆

“The worst luxury conpany in the UK.”

Written on: 24/09/2013

I have ordered three time from online shop and all of these had some problems. Eventually I could not order with my credit card details and customer service ware horrible. They always asked me that “We can not say anything that is why send a questions via help line”. But this help line promise us that they will answer to the customers within 6 hours but never keep this remark. No one knows where is my order, No one knows the reason of problems, No one answered correctly, just make you… Read Full Review

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★☆☆☆☆

“Karen Millen shipping and returns policy”

Written on: 26/08/2013

Before you buy anything from Karen Millen, read the reviews and experiences here. Truly appalling policies, where you have to pay 20% of the item's value for restocking fees, not to mention the shipping costs both ways. No matter how much an item appeals to you, it will be impossible to get a refund if you change your mind or if the item doesn't suit you!… Read Full Review

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Freestylesleeper's Comment

Written on: 29/08/2013

Easy way to deal with this is to buy from Ebay, you may have to pay the return postage (which i feel is justified)
and paypal will give you full refund if seller is not obliging.
Paying a 20% restocking fee is both appauling and NOT buyer friendly,
Vote with your finger tips and buy Karen Millen elsewhere on Ebay, from privvate sellers/buisnesses
Generally sellers will bend over backwards to accomadate and always ask about returns bedore you buy.
Hope this is is both accurate and helpful

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★☆☆☆☆

“Appalling returns policy”

Written on: 13/08/2013 by Kathhunt (1 review written)

I ordered a £80 black dress in may when the dress arrived some 2 weeks later it hung very poorly at the bottom so that the hem looked uneven. I asked to return and this was the response I received -design makes the dress performing like that, none of customers complain similar issues. Could you think twice? Although we accept return & exchange, but it is not free.Please notice that returning the item you have to pay 25% restocking fee and a 20% non-refundable credit card charge, we will start… Read Full Review

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★☆☆☆☆

“Karen Millen customer service is the worst in the world ”

Written on: 11/06/2013 by lucyt123 (1 review written)

I purchased two dresses online, but only one dress came in the package. I called the customer care and a lady said that she will speak to her supervisor and call me back, but she never did. I called the customer service again and waited online for more than 30 minute,finally another lady answered the phone, she said that there is nothing she can do except speaking to her supervisor. But the supervisor is not available,she is not on her desk. She can not give me any ETA for solving the problem… Read Full Review

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★☆☆☆☆

“Tyson's galleria return ”

Written on: 10/06/2013 by Shopper1111 (1 review written)

Not too crazy about the quality and confused by the sizes. I purchased a dress for my daughter which didn't work out and had to exchange it at the store. The manager and the crew were so rude and inappropriate making me fell like I committed a sin. I never go to that store and will let my people know about the staff and the poor clothing quality. Ended up shopping at Saks and loved it… Read Full Review

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★☆☆☆☆

“Customer Care Worst Ever!”

Written on: 05/06/2013

My family (myself, sister and law and sister) love the designs and fabrics used by Karen Millen and have spent a lot of money buying on-line (ordering several full priced items each a month). We have had several negative experiences over the months in which emails have not been replied to by the Customer Care Team when we have informed them of faulty items being sent out, but NOTHING compares to the experience we had most recently with the Customer Care Team - IF YOU READ ON I THINK YOU'll… Read Full Review

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Catherine88's Comment

Written on: 07/09/2013

I have ordered a few items before, using their quite frankly inept conceirge service. Thought oh great they will find what I want in one of their shops. That's where the impressiveness ends, I think out of 3 items I have ordered 2 have been completely wrong items.

They really need to at least try to order something properly and send the correct order, can't they read basic ENGLISH?

Never using them ever again, to be honest in themselves the actual warehouse (where I presume they come from) have actually been al right (not great) but just average for customer service, wanted to send something back and they said they hadn't received it (having worked in a company that has a warehouse and understanding the laws regarding distance selling regulations DSR) I said you clearly haven't even bothered looking in the warehouse yourself for them when I sent them back and asked for a refund. I had proof of the send back (at my own cost I might add, next day send back so I knew about royal mails insurance, they only insure up to a certain amount if it's signed for).

You'd have thought because of them having a good customer base, they'd care for their service, I mean can't they read an order code or description, a pendant vs a bracelet? Come on KM at least try and make an effort!

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