After Halifax constantly charged me for paying money in and out of my account I thought it was time for a change. I saw the Abbey adverts for free business banking and thought it would be a good investment, as in this day and current climate every penny counts. I went into one of the newly refurbished branches and was warmly welcomed by the staff. We handed over ID's and cheques to open the account with the reassurance it would take one week to get my account number. I was called in three days after this to say that it was opened. I have no complaints, they always greet you warmly and take care of my account in the head office in Glasgow.

I've had my Ltd company business bank account with Abbey for 8 years (Yes - they've been offering free banking forever for 9 years, despite some reports of this being a failed trial)!

I have never had any problems that have cost my business money, but I did make the mistake of calling customer service with a query a few months back. They used to be based in Newport; nice bunch. Now they are in Glasgow, and they seem like a gang of untrained temps!

I love the fact I get free banking forever, and I find that my accounts run perfectly. It is a direct account so access is internet/phone/post. I pay in my small volumes of cash (notes only allowed) & cheques through the cash machine, and I get a receipt.
This is the way I like to run my business, and despite the fact that I don't have a branch service, when I have needed to chat with someone face to face I've asked customer service to make me an appointment with a Relationship Manager (phrase I learned from one of the sales ladies).

These guys work from home around the country, and they are not only there to generate new business, but also keep us existing customers sweet. These guys will also give you their direct numbers for any future concerns. Great!

Everything I need for both my small local Courier business' and my international haulage firm.

This account isn't just for small businesses. If your turnover is 1 million+ but your transactions are BACS or similar, this account is still free - FOREVER.

I can't recommend it enough.

Don't expect miracles once your account is open - the service is no better or worse than any other bank, but if you can manage your money yourself, or delegate, as we should as business men/women, then this account will suit most businesses (not large cash volumes (i.e >£3k a month physical cash).