Hacienda Del Sol

I arrived at the Hacienda del sol in las Americas late at night and the first thing I noticed was the open air reception with 2 drunks asleep on the dirty sofas.These awoke and proceeded to harrass the new guests queueing for their rooms. I Was given a large map giving directions to my room(I was a lady on my own,meeting my husband the following day) I had no help or offer to carry my suitcase(I have always had someone offer when with other female friends or alone).I walked around complex, up and down several flights of stairs and finally got to my appartment. There are lots of stairs so not good for the disabled.

My room smelt of stale aftershave and general uncleanliness.The bedroom was on my left as I walked in and had a window with absolutely no view as it consisted of a long thin opening near the ceiling with slats(like a prison cell)The furniture in my room was very dated.

I was awoken at approx 5am by a several drunks screaming in the coutyard that lay in the centre of the appartments.Then a guy repeatedly banged on my door calling for his friend(wrong appartment)then he proceeded to bang on several other doors.I was woken regularly throughout my week by drunks.

When the sun came up I explored my apartment and realised someone had carved their initials into the work surfaces,fixtures were damaged and the cooker didn't work properly.The bathroom was mouldy and tatty and cleanliness wasn't of a very high standard.

The pool was awful,it was also filthy with crisp pkts floating in it.

The staff were helpful and friendly.There were cockcroaches around but I understand this to be the norm in Tenerife.I had a large one on my balcony and requested the staff remove it for me which they did.

This was the worst accomodation I had ever stayed in and I wouldn't ever stay there again.It was so bad I actually booked into a nearby hotel(at my expense)for my last 2 nights.

In the reception area there were posters advertising various activities all of which seemed very focussed at the 18-25 yr olds,i.e foam parties and booze cruises.Certainly not a place you would want to take your mother to or your children.

Just returned from a a very enjoyable week in the Hacienda Del Sol, weather was great. Plenty sunbeds at pool. Would return

Arrived mid afternoon, got to our room overlooking the pool (thought this would be a good point) which was very basic and slightly shabby at first inspection.

On closer inspection electric sockets were faulty, the ceiling in the bathroom was just about falling in on us & also dripped constantly. The bed sheets had blue stains on them and had a door to adjoining room which every new guest who was not with our party seemed to think was a wardrobe they would be able to open if they tried it enough times

As for the pool, every night a different group of people would sit and get drunk around 2am (fair enough) but would not leave until 7am and as the noise echoed around the entire hotel, which was bad enough, a lot of very loud and heated arguments would break out between them and other guests who wanted to sleep after being out most of the night.

This on top of watching for the hoards of cockroaches crawling everywhere at night became unbearable. We also blocked up every crack in the floor & wall, kept the lights on all night and this still did not deter them. I am just glad we had friends in Parque de la paz hotel as we spent most of our time there due to cleanliness, much better pools and not being worried about eating inside the apartment.

Overall as much I enjoyed Tenerife and would visit again I would never book this hotel! I had read bad reviews previous to going and thought it can't be as bad as all that only to find it worse.

We arrived at the Hacienda Del Sol at approximately 12.30am on the 15th August. The taxi dropped us off and we noticed as we were making our way to check in at the reception there were several cockroaches in the grounds of the apartments.

We were given a map to show us to our room which was 327. When we arrived at room 327 we thought this can't be the room advertised in the brochure, because it was dark, dirty and everything looked worn out. Some of the fittings were hanging off the wall and some parts of the wall and skirting boards were missing. We also hired a fan which the plug was held together with tape.

On the 15th August when we arrived, there were cockroaches in the corridors leading up to our room. It wasn't until the 17th August that the apartment became completely unbearable. We arrived back at the apartment at 2.00am and as usual there were cockroaches all over the grounds of the apartments. In our room we were getting ready to go to sleep when the 1st cockroach appeared on the fan which was standing on the coffee table. We killed it, and then the 2nd cockroach appeared on the coffee table and we killed that then flushed them down the toilet, then after killing more cockroaches and flushing those down the toilet we thought we better keep a few we killed to show the manager of the apartments as it was getting ridiculous. By approximately 5.00am we had killed sixteen cockroaches in total. The next night we plugged all the holes in the walls with tissue paper , sprayed the room with Baygon and put towels along the bottom of the doors as there was about a large gap at the bottom which was where the cockroaches were also getting in. We also left the lights on all-night. We repeated this routine until the end of our holiday.We were pleased when our holiday came to an end.

Lastly in the Brochure the Hacienda Del Sol boasts a central location. Boasting a friendly atmosphere combined with comfortable well equipped apartments which have been nicely furnished throughout, the apartments are blessed with good facilities. In our opinion the only thing that the Hacienda Del Sol can boast about is the central location as we think there's health hazards with its loose sockets, the fan with its plug held together with tape and the walls with missing skirting boards and it can't be healthy cockroaches crawling all over our belongings. Tenerife is the most disappointing holiday I have ever been on; the night life is for 14-20 year old's, and I didn't find it very clean.

The food is nice on the beach front and the best restaurant was the Royal Garden.

I would not reccomend this filthy hotel to anybody, unless you want to have cockroaches crawling in your bed at night.

The pool was hosed down once in a fortnight. The pool was dirty.

Everywhere was unclean and crawling with cockroaches.

The staff were very friendly.

Lots of steps in this hotel.

Beds were bad quality. Two singles and a camp bed.