Very cheap insurance offered. Very expensive premium rate number offers of call backs thast never happen and impossible to get a claim processed. Having trouble locating them try: Don't use the high rate mnumber. After you've got nowhere complain to the Insurance Ombudsuman/trading standards and Companies house

WHAT A DISGRACE DO NOT UNSURE WITH THEM THEY WILL NOT HONOR ANY INSURANCE, CUSTOMER SERVICE IS A NIGHTMARE, CANT GET HOLD OF ANYONE, DROP CALLS WHEN YOU DO GET IN TOUCH. THE PEOPLE AND DIRECTOR OF THIS COMPANY ARE DIGRACEFUL

rubbish company - trying to get through is a nightmare - full of rubbish excuses - don't go near them - report them and get them barred - 1 is too hish a score

A total ripoff. Have been insured with them for two years, finally had to make a claim on their hugely expensive premium rate line. Everything about their communication is shoddy. Barely literate emails, (likely false) claims of oddly failed attempts to call me and an overall drawn out process. This has been happening for two weeks now. I do not expect to ever see this claim honoured at this stage, to be honest. If it is, I'll have spent about 2 hours and £40+ on phonecalls (not to mention their £50 loss surplus).

Utterly useless. Don't let the cheap price lead you in as making a claim is time consuming, expensive and an incredibly frustrating process.


Summary (Mobile Phone Insurance from Talkcover provided by Supercover)
Accidental damage claim took over a month to complete. Largely due to repeated failures in communication from Supercover, incompetent claims department who repeatedly made false guarantees (over the phone, in writing and all over their website) regarding how long claims take to process.
Phoning the claims line results in waiting (on a 0871 premium line) for between 15 and 45 minutes, and very rarely getting an answer when you finally get through. More disappointingly, email communications were often ignored, or replies were unreasonably late and inappropriate to the issues that had been raised. Sometimes emails were entirely contradictory, or written in language barely resembling English (with an average 4 spelling and grammar mistakes per sentence).


I am currently making a formal complaint following advice from the Financial Ombudsman Service, and would encourage all others to stay away from this insurer!

C0n!
Made a claim 3 months ago with my 2 month old H T C D esire. Kept asking me to send things in including a birth certificate! but instead of asking it all in one go waited until I had sent one thing in before asking for the next. Then they decided they wanted an email version. Total time on phone to a premium number =3 hours 14 minutes costing MORE money
Now becuase the phone is 5 months old (due to a 3 month delay by them) I get 'reconditioned' phone worth the same value after paying a 25 pound excess
Do not waste your money!!!!!!!!!!!!!!!!!
I thought I was safe by reading the terms and conditions but NOT clear at all. I will be making a complaint

HORRIBLE customer service. Expensive call centre, takes ages to get through, after every chase-up by email they leave a voicemail asking me to call an 0871 number. Has been almost two months and I still have no replacement phone. AVOID!!

Absolute CROOKS!!

They make it so difficult to claim if you are not a fiercely determined person you may well give up, which is exactly what they want you to do.

Avoid at all costs! Avoid at all costs!

Supercover Insurance, also known as TalkCover (dodgy!) is a terrible, terrible company with unbelievably appalling customer service. They hang the phone up after waiting for long periods, everyone you speak to sounds like they each work for different companies. After my iPhone 3GS was stolen, I followed protocol to a t and have been dealing with them for over a month. I was first told I should wait and a new iPhone would be shipped whenever they were back in stock. The next person I spoke to 3 days later told me that I should just buy a new phone (£550!) and claim it back for reimbursement. She told me there would be a letter in the mail to me claiming how to get reimbursed. The next person told me there was no letter, just to send it in. I had to mail my receipt (which they "couldn't find") and then faxed a copy of my receipt 3 times (all of which they "didn't receive," while essentially accusing me of faxing to the wrong number even after I confirmed where I faxed it to), and finally I had to scan and email a copy. I had to call pretty much every day for a month. For two weeks I was simply waiting for this person (called the "director", the "accountant", and the "manager" by various staff) to sign and approve it. If I would have never called to check on the status of my claim, I am 100% sure I would have never heard from them again. Although I have finally received my check, I feel like they committed a worse crime than the man that robbed me on the street. These people and this company are completely despicable and I avoid anyone who reads this to avoid at all costs.

Having followed their procedure correctly, I find I am too in a position where I am not having a satisfactory response to my claim. It appears to me that this company will look for any loophole possible to avoid setting a claim. If anyone were to take my advice, take insurance offered by the airtime providers. At least you will be guaranteed a fair service. It annoys me greatly to think of the amount of money I have shelled out (and continue to shell out) for a phone that I do not have - and there seems to be no recourse. I am going to follow their complaints procedure, as far as the ombudsman if I have to.

Talkcover looks good value for money but there is a reason. They dont pay out!
I have sent them over 10 emails now and have got no where.
The claims number is really expensive to ring.
They have messed me about so much.

Talkcover.com the worst company i have ever dealt with. i have just paid £53 to insure my mobile phone with them i have e-mailed them 12 time with no reply i have phoned them only to get a reply and then they immediatly put the phone down. i have just cancelled my policy with them lets see how long it takes to get my money back.