Swinton Car Insurance Reviews - www.swinton.co.uk

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★★★★★

“Breakdown Cover”

Written on: 17/02/2016 by zolmandy (1 review written)

Malfunction light was showing along with TRC and VSC light. Called Swinton Breakdown around 10.00am on a Monday morning - within 15 minutes the breakdown man phoned saying he was on his way - within 25 minutes he was on the doorstep, plugged the car into a computer analyser - advised he couldn't fix it at the house and the car would need to go to a garage. I said okay I'll get my coat but I didn't even need to do anything as he took the car to a local garage who later phoned me to give me… Read Full Review

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★★★★★

“Good service ”

Written on: 19/05/2015 by brype19 (21 reviews written)

Good customer service very helpful … Read Full Review

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★★★★★

“Fantastic service fully recommend ”

Written on: 02/04/2015 by CurtyP14 (1 review written)

Now, when I took my insurance out with Swinton.... I looked at the reviews afterwards and was regretting it instantly! I had to send in my copy of NCB, I decided to hand this to them in person at a local branch. Staff were really friendly and the gentleman was very informative when I asked questions regarding insurance. He offered non biased advice (honest approach). People tend to only visit these review sites to put bad reviews but I think this company deserves a bit more positive… Read Full Review

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Swintonshater's Response to CurtyP14's Review

Written on: 29/05/2015

Bull - this review has blatantly been written by a member of Swintons staff.

If you believe this your an idiot.

Worst company in the industry.

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Curtyp14's reply to Swintonshater's Comment

Written on: 29/05/2015

I genuinely do not work for or on behalf of Swinton!

I have had zero problems since taking out my policy and recieved great customer service so I decided to leave a positive review?
What's wrong with people nowadays?!

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★★★★★

“Very Good Customer Service”

Written on: 28/02/2015 by Schwartzwv459 (1 review written)

I had car insurance with Swinton Insurance for 1 year, Battersea, London Branch. I never had to claim with them and so cannot comment on this, but their customer service on other matters has been excellent and I would happily deal with them again. I have not taken out car insurance with them this year as on this occasion I had a better quote, but I will approach them again for quotations in the future… Read Full Review

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★★★★★

“AMAZING SERVICE ”

Written on: 31/01/2015 by jnRoberts420 (1 review written)

I spoke to a gentleman called johnathan. now i work for an insurance company myself so i know what its like when a customer has a lot of questions with regards to the policy , he answered all the questions in full with no hesitation , and i have to say his service was amazing, he made me feel reassured and confident that i have been placed with a secure broker, and ruled out all the options for myself. I know there are admin fees they are not hidden as people pro-claim , and i know from my own… Read Full Review

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★★★★★

“fantastic company! ”

Written on: 28/10/2014 by katieohren (1 review written)

Every time I have called about my car insurance (mainly being my fault of forgetting or filling something in wrong) swinton have been fantastic! The first time I called it was because I had filled in some details wrong. I forgot to call Swinton earlier as my dad had opened the letter and not showed me so i missed the date, and this charged me £25. The fantastic gentleman I spoke to understood this and took the charges off. He also got me a fantastic deal on legal cover. The second calling was… Read Full Review

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★★★★★

“happy customer”

Written on: 03/08/2014 by rocknrolla (3 reviews written)

I received my renewal in the post which i thought was a bit more than i pad last year, after calling up to lapse my policy the agent on the phone discussed my claim with me, i entered the claim (which i had forgotten about being 11 months ago) on to the comparison website and it shot my price up, Swinton were then 5th on the list i called them back and they lowered my renewal price slightly which worked out even cheaper than the top insurer on the comparison website! I also have some cashback… Read Full Review

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★★★★★

“fantastic, honest, and decent company”

Written on: 16/01/2014

I have seen a lot of bad comments on here , especially cancellation fees etr... I've been a customer for 6 years. You really pay for what you get, there add ons and there insurance cover really go that extra mile compared to other insurer's, let me point out I tried swift before swinton, ok it was the cheapest , but try making a claim, put it this was swinton have been excellent in handling my insurance , its stayed a consistent price for the duration. Like with everything in life, you pay… Read Full Review

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Princessfairy's Comment

Written on: 08/03/2014

Swinton sales representative wrote this review

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Tjh82's Comment

Written on: 26/04/2014

You state 'I tried swift before swinton, ok it was the cheapest , but try making a claim' so you must have made a claim to know this. Further on you state 'My renewals come through its decreased by 150 pounds as I have no claims' so you have made a claim? Which is it? Or perhaps this review was posted by Swinton staff in a damage limitation exercise! Here's an idea Swinton, improve your service then your staff will not have to post such false reviews.

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Cupcaketoria's Comment

Written on: 31/05/2014

Claims get wiped off your record after 5 years. Original post says they have been with swinton for 6 years, so they wouldn't need to declare the claim. Also they may have had protected no claims, so their no claims bonus wasn't affect. And yes. I am a swinton employee.

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Tjh82's Comment

Written on: 28/12/2014

Claims get wiped off your record after 5 years

NO THEY DO NOT!

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★★★★★

“More expensive but worth the extra”

Written on: 23/04/2013 by Crissywissy83 (1 review written)

Best insurer I have dealt with, they are more expensive than some Internet insurers but u get what u pay for as you can go into the branch and put a face to the name at the end of the phone. I can see a lot of people complaining about charges etc if you do the quote with the branches they read the service charges to you if you do it online It's up to yourself to find out this information, ie by reading the small print… Read Full Review

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Elisha555's Response to Crissywissy83's Review

Written on: 20/03/2014

What medication are you on ? Or are you part of Swinton insurance ? Surely 100s of people are not all delusional about how they feel cheated out of money by this company, who appear to be lovers of money, and haters of people.

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★★★★★

“Reputable company, friendly and helpful”

Written on: 05/02/2012

I really am annoyed with all the bad reviews that are on here about Swintons. Clearly when you are taking policies out you are not listening to the scripts the staff read, or the documents they send out. Yes there is a cancellation fee- they tell you this not only when you renew or take a policy out over the phone, but also in the documents. Yes if you pay on direct debit and want to cancel mid term there is an amount to pay, this is because it is a credit agreement a.k.a a loan. Swinton pay… Read Full Review

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Tjh82's Comment

Written on: 08/05/2014

' trust me they put up with a lot of rubbisb from disrespectful customers'
How would you know this? and no I don't trust you! You dismiss the experiences of over 300 people, I would like to see proof that you are a genuine Swinton.

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★★★★★

“The service is great,fast and local, i had to give my...”

Written on: 23/04/2011

The service is great,fast and local, i had to give my positive review because cannot stand people who moan because they have not listened to the sales advisor or read the terms an conditions of a policy. Why do people buy cars then cannot afford to insure them and want credit to pay for it, then when they default blame it on the bank? the answer is buy a bike you dont have to insure that and may be able to aford it.


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Guest's Comment

Written on: 20/06/2011

is it reasonable to wait over 3 months for a replacement windscreen when you have paid for fully comp? Also is it reasonable to have to pay ONE THIRD the total annual amount as a cancellation fee as they will not insure your new car on the grounds it is an insurance group 19?? Its just a Mazda, not a Ferrari or a Lotus or anything!!

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★★★★★

“I have read many reviews about this company and I can...”

Written on: 23/04/2011 by ANNIE19 (1 review written)

I have read many reviews about this company and I can say they are fab! if only the people that have made these not so nice reviews read the terms and conditions then they would not be complaining!… Read Full Review

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Guest's Response to ANNIE19's Review

Written on: 20/06/2011

This is not about not reading the terms and conditions, this is about rude service and not getting what you are supposed to be paying for. This is not a one off, they have a star and a half overall, does that not say something to you? You must be the exception to the rule!

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★★★★★

“I was with Swinton for 4 years. from having my first car. ”

Written on: 22/03/2011

I was with Swinton for 4 years. from having my first car.
I experienced excellent customer service, and great first insurance price for a young lady driver.
.
i have no complaints.
i do not understand why Swinton only has 1.5 stars out of 5. ??
some people are just too picky.!

after being on my partners multi car, insurance for the past 2 years, i am now going back to swinton.!… Read Full Review

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★★★★★

“Surprised to see a lot of negatives here about...”

Written on: 25/08/2010

Surprised to see a lot of negatives here about Swinton. I've been insured with them a couple of times now and had no problem. The thing I really like is that they have local high-street offices and they have been able to sort out things for me that I expected would be a hassle.

For example, I was going to france on holiday and the day before going, couldn't find any insurance paperwork. popped in the branch and they just printed me off a new set. Similarly, found a cheap renewal price… Read Full Review

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★★★★★

“I Have been with swinton for a number of years and can...”

Written on: 16/08/2010 by get it right (1 review written)

I Have been with swinton for a number of years and can not fault them. every year i have tried to get a better quote elsewhere but swinton was the cheapest. My wife was with PRIVILEGE for 7 years and her renewal this year went up to £425 fully comp.even though she has 9 years no claims.
I went to my local office of swinton to see if they could beat this and they did and she saved £189. And she has got full uk breakdown cover included in the price. NEVER USE INSURANCE COMPARE SITES ALWAYS USE… Read Full Review

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★★★★★

“I thought I would write this review as loads of people...”

Written on: 07/07/2010

I thought I would write this review as loads of people seem to have had bad experiences but I must say I have had the complete opposite experience. Their staff are possibly the friendliest I have ever dealt with for insurance- especially the branch staff in Taunton. They talked through the policy so I understood exactly what I was paying for etc and they were easily the cheapest insurance. I have just re-newed with them for the next year and the guy I spoke to spent ages getting me the right… Read Full Review

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★★★★★

“I had to put something good into the list of bad...”

Written on: 23/03/2010

I had to put something good into the list of bad reviews, I use Swinton again for the same reason as others because they have a branch in my city [Sheffield] and although I wasn't happy about them taking a 12th payment on an 11 month agreement I spoke to them they said this was in view of renewal, not best pleased but it did say it in the terms. I then shopped around, went back to them and they beat my quote by another £50, free legal cover. I'll be insuring with them again because the service… Read Full Review

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★★★★★

“Swinton have branches all over the UK, which is very...”

Written on: 10/03/2009 by davesaverave (1 review written)

Swinton have branches all over the UK, which is very helpful. They also have a 24 hour claims helpline service which again is an excellent plus point. The've actually been voted Broker of the year for 2 years running. I guess some people are never happy. I always receive excellent customer service every time I call… Read Full Review

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★★★★★

“I've insured my car through Swinton, and they are...”

Written on: 01/04/2006 by saramwalsh (3 reviews written)

I've insured my car through Swinton, and they are quite happy to try to find a way to match an internet price. When I had an accident I started the process through them, and found them very helpful… Read Full Review

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