Direct Line Car Insurance Reviews - www.directline.com

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Direct Line Car Insurance - www.directline.com
Direct Line Car Insurance - www.directline.com
Direct Line Car Insurance - www.directline.com

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Latest Reviews

★☆☆☆☆

“Corrupt & Shambolic”

Written on: 04/06/2019 by DrMichaelH (1 review written)

Shocking. Lazy. Incompetent. I was rammed from behind by a maniac overtaking me on a narrow country road at night before a 90-degree bend. The 3rd party apologised & admitted responsibility at the time. He'd previously written off another car in a similar way. And yet Direct Line would not fight my corner. They held me responsible, & were lethargic & patronising in their response. I'd previously not had an insurance claim entered against me in 32 years of driving. I strongly advise everyone to… Read Full Review

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★☆☆☆☆

“Abysmal customer service”

Written on: 28/05/2019 by 265Newton (1 review written)

Staff seem intend on ripping you off, and give contradictory answers to any queries about my quotes online. I think conning unemployed customers but not the employed or students (I am a student) by making the unemployed pay approximately £500 more is criminal and disgusting practice! It's prejudice and a form of discrimination! Untrustworthy and don't believe the fake five star reviews, most companies post them themselves. I don't believe they would be there to help if I had tried… Read Full Review

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★☆☆☆☆

“terrible car insurance claim experience”

Written on: 24/05/2019 by ABWF (1 review written)

A lorry went into the side of my car at a roundabout. Reported to the police. Clearly a non fault claim. However because the lorry was registered in Spain Direct Line say that I may not recover the £300 excess. I get the opinion they will not try very hard. The car repairer I have been referred to say the claim has gone through as 50:50. This is appalling by Direct Line as will affect future non claims. In addition their customer service is terrible, they just don't care. AVOID… Read Full Review

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★★☆☆☆

“Far from impressed”

Written on: 13/08/2018 by olgit (8 reviews written)

My catalytic converter was stolen. I drove to my garage and had a repair done immediately because I needed my car, but it was at great expense because of the amount of damage done to the exhaust and sensors. Once I got a crime number from the police I made an insurance claim with Direct Line. There is no way of doing this online, it has to be done on the phone. Following this I received an email that says, "Thank you for providing your email address. We know having an incident can be a… Read Full Review

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★☆☆☆☆

“Car insurance”

Written on: 07/08/2018 by Madilottiespots2 (1 review written)

Absolutely appalled at direct line my car insurance has went from £21 to £48 a month in a year that's an increase of double ! I have driven for 32 years with no claims how can this be justified ? Told by sales assistant because of where I live !!! Absolute bandits will not be using this company again and will be taking this further i.e..to newspapers I'm actually disgusted have been a customer for years including having house insurance with these bandits !!!… Read Full Review

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★☆☆☆☆

“Messing a pensioner around”

Written on: 08/06/2018 by hostelgirl (8 reviews written)

Writing this for my mum as she doesn't have internet. She has been total messed around by #Directlinemotorinsurance and their *ahem*"preferred supplier" #Nationwiderepairs They have made her wait weeks before starting work in her repairs saying they needed parts (so why have it sat waiting in a garage when she could have been using it?) They took ages to get her a courtesy car and keep changing estimation dates of when her car will be ready. This has made my mum very anxious. She complains then… Read Full Review

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★★★★★

“Easy car insurance!”

Written on: 26/01/2018 by Belfast1980 (3 reviews written)

I obtained an online quote from direct line due to having an outstanding non fault claim with my previous insurer. I was getting quotes for double the amount I got quoted by direct line and my current insurer wanted £100 more than last year due to the unrecovered claim outstanding! I got my quote online, used the chat to an advisor to clarify my claim had been declared correctly and then called to make the purchase. I was pleased to have my call immediately answered by a UK call centre and… Read Full Review

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★☆☆☆☆

“not very good”

Written on: 03/11/2017 by Rainap46 (1 review written)

I would not recommend this insurance to any one my driving score never goes up, every road is dangerous they think 7.30 at night is late to be out driving I am 19 not 5.i think it is just there way of making sure your insurance dosent go down well I wont be staying with them when it is up for renewel… Read Full Review

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★☆☆☆☆

“Overseas call centre doubles call time after accident”

Written on: 17/10/2017 by stewartspark (1 review written)

Had an accident last week and called Diretc Line to let them know only to find an overseas call centre taking my call, as a result the call (at the EDGE OF A MOTORWAY) took twice as long to complete I complained that Direct Line (who used to advertise local call centres) have sent jobs overseas to people who do not understand U.K. regional accents. They called to 'deal with my complaint' and the complaint handler was from India and I had to explain that the original call handler did not know… Read Full Review

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★☆☆☆☆

“Cancelled Insurance”

Written on: 16/10/2017 by Abbey96 (1 review written)

My direct debit comes out on time every month. I've recently received a letter saying they've cancelled my policy as no payment has been made. I've called and spent over an hour on the phone to them as well as providing proof via email. They have still refused to put my insurance back on, but want £318 off of me and for me to renew insurance with them! Utterly disgraceful service… Read Full Review

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★★★★★

“very impressed”

Written on: 25/09/2017 by KC4AC (1 review written)

Very impressed with Direct Line's handling of my recent claim for repairs. My car collected and returned and courtesy car provided, helpful on the phone, quick and painless. Well done… Read Full Review

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★☆☆☆☆

“Shocking service ”

Written on: 18/09/2017 by ncSalazar423 (1 review written)

I took my car insurance out with direct line but unintentionally I mixed 2 letters up on the car reg and because when I rang them & told them to change the car reg I didn't tell them also to change the model of the car as I presumed once they inserted the new car reg my car details would have been updated automatically, how wrong was I, so now after numerous phone calls & web chats I am being penalised with an additional payment fee. So it turns out I have saved nothing on my car insurance this… Read Full Review

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★★★★★

“Great customer service, and v good value”

Written on: 15/08/2017 by sailorsam2017 (1 review written)

v impressed at quick response to query and sorting out a very competitive quote - 1/3 of the price of the RAC… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 22/07/2017 by Bolloxi (1 review written)

Disgusting company my son just been pulled over by police no incurance with no letter or email to say a cancalation just paid two weeks ago left stranded in Blackpool with my 7 month log granddaughter in car car inpouded 300 fine 6 points I don't think so your disgusting as an icurance company you need closing down your TV add is a crock wait till morning your geting it and get this car out I'm fuming you left my son and grandaughter like this I'm reporting you… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 18/07/2017 by Braedenb500 (1 review written)

If you have a non-fault accident, they will automatically put you on a credit hire for a replacement car without your knowledge. This bumps up the cost for the third party insurer who will refuse to pay out. YOU WILL THEN BE LIABLE FOR EXCESSIVE CAR HIRE CHARGES AND LEGAL COSTS! Bumped up my premium on renewal too!… Read Full Review

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★☆☆☆☆

“Direct line-NEVER BUY CAR INSURANCE WITH THEM”

Written on: 29/06/2017 by NATALIAL (0 reviews written)

Would never ever recommend this car insurance.Been with them for 6 years-paying a lot comparing to other companies and made one claim for accident that wasnt my fault and they dont care about it at all.its been a year nearly and they didnt do anything with it untill i wanted to cancel I realized that its not solved yet.Total rip off without any proper customer service… Read Full Review

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★☆☆☆☆

“didn't done NOTHING”

Written on: 27/06/2017 by 400Jarvis (1 review written)

it's 6th week since driver insured with direct line droved into my car scratching 2 panels and direct line didn't done NOTHING to contact me about resolving clame… Read Full Review

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★☆☆☆☆

“Terrible Service, Clueless Claims Staff”

Written on: 06/04/2017 by jackbm50 (1 review written)

Absolutely terrible service on my Home contents claim. They seem to want to make the claims process as difficult as possible. It appears that photos of a clearly beyond repair laptop, the original receipt and the box are not sufficient evidence to prove a claim. Now having to involve the FOS to resolve as the CEO's complaint handling office are just as bad as the claims department!… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 09/03/2017 by MayraNunez414 (1 review written)

After an accident with my car , I soon found out that Direct Line are not a good company to deal with. Poor repairs to our car from their recommended repairer and they would not return my excess, even though the accident was proved to be not my fault. Direct Line became very rude on the occasions I had to call them about this matter. I opted to change Insurance Company because of this even though I had been with Direct Line for over 10years . I will NEVER use Direct Line again !!!… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 18/01/2017 by Rene427 (1 review written)

Had an accident 7 months ago. Lorry struck our car and drove on without stopping. Wrote down license plate and police identified driver very quickly and produced a report. Now 7 months on still waiting for my access to be refunded. Their "customer services" making excuses such as the "report got lost" it takes many weeks for the police to generate the report (police told me after 6 weeks it was available) etc etc. They only seem to do something when chased or at least tehy promise they'll do… Read Full Review

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