Direct Line Car Insurance Reviews - directline.com/car-cover

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Direct Line Car Insurance Reviews - directline.com/car-cover
★☆☆☆☆
1.5
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Latest Reviews

“AVOID LIKE THE PLAGUE”

★☆☆☆☆

written by pHUDSON123 on 14/12/2023

Appauling claims handling. 12 months on and they do not seem to know what is happening, nor do they seem to care. Meanwhile I am being threatened with huge bill and potential CCJ due to their inaction! Never going back to these clowns.

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“Corrupt & Shambolic”

★☆☆☆☆

written by DrMichaelH on 04/06/2019

Shocking. Lazy. Incompetent. I was rammed from behind by a maniac overtaking me on a narrow country road at night before a 90-degree bend. The 3rd party apologised & admitted responsibility at the time. He'd previously written off another car in a similar way. And yet Direct Line would not fight my corner. They held me responsible, & were lethargic & patronising in their response. I'd previously not had an insurance claim entered against me in 32 years of driving. I strongly advise everyone to avoid this wretched company. Their motor policies might be cheap, but there's a reason for this. They will abandon & betray their customers at the slightest opportunity. And you can forget any notion of accountability.

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“Abysmal customer service”

★☆☆☆☆

written by 265Newton on 28/05/2019

Staff seem intend on ripping you off, and give contradictory answers to any queries about my quotes online. I think conning unemployed customers but not the employed or students (I am a student) by making the unemployed pay approximately £500 more is criminal and disgusting practice! It's prejudice and a form of discrimination! Untrustworthy and don't believe the fake five star reviews, most companies post them themselves. I don't believe they would be there to help if I had tried submitting a claim. Like with most car insurance companies, they just want to cash in on your money!

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“terrible car insurance claim experience”

★☆☆☆☆

written by ABWF on 24/05/2019

A lorry went into the side of my car at a roundabout. Reported to the police. Clearly a non fault claim. However because the lorry was registered in Spain Direct Line say that I may not recover the £300 excess. I get the opinion they will not try very hard. The car repairer I have been referred to say the claim has gone through as 50:50. This is appalling by Direct Line as will affect future non claims. In addition their customer service is terrible, they just don't care. AVOID.

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“Far from impressed”

★★☆☆☆

written by olgit on 13/08/2018

My catalytic converter was stolen. I drove to my garage and had a repair done immediately because I needed my car, but it was at great expense because of the amount of damage done to the exhaust and sensors. Once I got a crime number from the police I made an insurance claim with Direct Line. There is no way of doing this online, it has to be done on the phone. Following this I received an email that says, "Thank you for providing your email address. We know having an incident can be a difficult time so we want to reassure you that we are with you every step of the way. Where appropriate, we will be sending you email updates on the progress of your claim." Two weeks later, I phoned Direct Line, what's happening? We're waiting to receive your invoice for the repair, I was told. My response was that if I had been asked for it I would have sent it long ago. Two weeks later, I phoned Direct Line, what's happening? We're waiting for one of our engineers to authorise the payment; this will be done within the next 48 hours. Two weeks later, I phoned Direct Line, what's happening? The payment has been authorised and will be sent to you today; it can take 7 to 10 days to reach you. At the time of writing this I'm waiting for the payment, but I'm not holding my breath and I won't be at all surprised if I have to chase them for it.

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“Car insurance”

★☆☆☆☆

written by Madilottiespots2 on 07/08/2018

Absolutely appalled at direct line my car insurance has went from £21 to £48 a month in a year that's an increase of double ! I have driven for 32 years with no claims how can this be justified ? Told by sales assistant because of where I live !!! Absolute bandits will not be using this company again and will be taking this further i.e..to newspapers I'm actually disgusted have been a customer for years including having house insurance with these bandits !!!

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“Messing a pensioner around”

★☆☆☆☆

written by hostelgirl on 08/06/2018

Writing this for my mum as she doesn't have internet. She has been total messed around by #Directlinemotorinsurance and their *ahem*"preferred supplier" #Nationwiderepairs They have made her wait weeks before starting work in her repairs saying they needed parts (so why have it sat waiting in a garage when she could have been using it?) They took ages to get her a courtesy car and keep changing estimation dates of when her car will be ready. This has made my mum very anxious. She complains then got a letter saying they'd closed the complaint. I queried this and asked if the complaint could remain open until she got her car back and was satisfied all was ok. Their *ahem* Customer relations team said no, of she didn't like it she could write to Ombudsman. So this is the kind of company you are dealing with folks. Vote with your cash.

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“Easy car insurance!”

★★★★★

written by Belfast1980 on 26/01/2018

I obtained an online quote from direct line due to having an outstanding non fault claim with my previous insurer. I was getting quotes for double the amount I got quoted by direct line and my current insurer wanted £100 more than last year due to the unrecovered claim outstanding! I got my quote online, used the chat to an advisor to clarify my claim had been declared correctly and then called to make the purchase. I was pleased to have my call immediately answered by a UK call centre and the service was second to none making the purchase easy. My no claims discount had to be obtained from my previous insurer but once I had it I uploaded it to the online portal and everything was confirmed quickly with minimum hassle.

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“not very good”

★☆☆☆☆

written by Rainap46 on 03/11/2017

I would not recommend this insurance to any one my driving score never goes up, every road is dangerous they think 7.30 at night is late to be out driving I am 19 not 5.i think it is just there way of making sure your insurance dosent go down well I wont be staying with them when it is up for renewel

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“Overseas call centre doubles call time after accident”

★☆☆☆☆

written by stewartspark on 17/10/2017

Had an accident last week and called Diretc Line to let them know only to find an overseas call centre taking my call, as a result the call (at the EDGE OF A MOTORWAY) took twice as long to complete I complained that Direct Line (who used to advertise local call centres) have sent jobs overseas to people who do not understand U.K. regional accents. They called to 'deal with my complaint' and the complaint handler was from India and I had to explain that the original call handler did not know the difference between a car and a van (she referred to my VAN as a CAR 9 times and I corrected her each time- I eventually asked her to stop calling my van a car as it is not a car) The call (at the side of the M8 in the centre of Glasgow) took over 15 minutes when it could have been handled in about half that The call handler then called me back later whilst driving and was quite happy to talk even though I was driving (she did not ask if it was safe to talk) I have 3 policies with Direct Line and will cancel them all upon renewal as I prefer not to do business with companies that sack United Kingdom based workers to employ overseas workers.

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“Cancelled Insurance”

★☆☆☆☆

written by Abbey96 on 16/10/2017

My direct debit comes out on time every month. I've recently received a letter saying they've cancelled my policy as no payment has been made. I've called and spent over an hour on the phone to them as well as providing proof via email. They have still refused to put my insurance back on, but want £318 off of me and for me to renew insurance with them! Utterly disgraceful service.

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“very impressed”

★★★★★

written by KC4AC on 25/09/2017

Very impressed with Direct Line's handling of my recent claim for repairs. My car collected and returned and courtesy car provided, helpful on the phone, quick and painless. Well done

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“Shocking service ”

★☆☆☆☆

written by ncSalazar423 on 18/09/2017

I took my car insurance out with direct line but unintentionally I mixed 2 letters up on the car reg and because when I rang them & told them to change the car reg I didn't tell them also to change the model of the car as I presumed once they inserted the new car reg my car details would have been updated automatically, how wrong was I, so now after numerous phone calls & web chats I am being penalised with an additional payment fee. So it turns out I have saved nothing on my car insurance this year because of one easy mistake. Therefore I would NEVER use direct line again or ever recommend them for anything so please be aware

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“Great customer service, and v good value”

★★★★★

written by sailorsam2017 on 15/08/2017

v impressed at quick response to query and sorting out a very competitive quote - 1/3 of the price of the RAC.

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“Disgusting”

★☆☆☆☆

written by Bolloxi on 22/07/2017

Disgusting company my son just been pulled over by police no incurance with no letter or email to say a cancalation just paid two weeks ago left stranded in Blackpool with my 7 month log granddaughter in car car inpouded 300 fine 6 points I don't think so your disgusting as an icurance company you need closing down your TV add is a crock wait till morning your geting it and get this car out I'm fuming you left my son and grandaughter like this I'm reporting you

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“Avoid like the plague!”

★☆☆☆☆

written by Braedenb500 on 18/07/2017

If you have a non-fault accident, they will automatically put you on a credit hire for a replacement car without your knowledge. This bumps up the cost for the third party insurer who will refuse to pay out. YOU WILL THEN BE LIABLE FOR EXCESSIVE CAR HIRE CHARGES AND LEGAL COSTS! Bumped up my premium on renewal too!

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“Direct line-NEVER BUY CAR INSURANCE WITH THEM”

★☆☆☆☆

written by NATALIAL on 29/06/2017

Would never ever recommend this car insurance.Been with them for 6 years-paying a lot comparing to other companies and made one claim for accident that wasnt my fault and they dont care about it at all.its been a year nearly and they didnt do anything with it untill i wanted to cancel I realized that its not solved yet.Total rip off without any proper customer service

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“didn't done NOTHING”

★☆☆☆☆

written by 400Jarvis on 27/06/2017

it's 6th week since driver insured with direct line droved into my car scratching 2 panels and direct line didn't done NOTHING to contact me about resolving clame...

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“Terrible Service, Clueless Claims Staff”

★☆☆☆☆

written by jackbm50 on 06/04/2017

Absolutely terrible service on my Home contents claim. They seem to want to make the claims process as difficult as possible. It appears that photos of a clearly beyond repair laptop, the original receipt and the box are not sufficient evidence to prove a claim. Now having to involve the FOS to resolve as the CEO's complaint handling office are just as bad as the claims department!

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“Poor Customer Service”

★☆☆☆☆

written by MayraNunez414 on 09/03/2017

After an accident with my car , I soon found out that Direct Line are not a good company to deal with. Poor repairs to our car from their recommended repairer and they would not return my excess, even though the accident was proved to be not my fault. Direct Line became very rude on the occasions I had to call them about this matter. I opted to change Insurance Company because of this even though I had been with Direct Line for over 10years . I will NEVER use Direct Line again !!!

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Asked by needreliablecarinsurance on 1st August 2017 Report this content
I'm looking for a car insurance company to use and am seeing terrible reviews for all I look at. I don't know what to do. Can anyone suggest a good insurance company that will pay out if needed to in the event of an accident or theft etc? Thank you

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