Admiral Car Insurance Reviews - www.admiral.com

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★★★★☆
3.6 / 5
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Latest Reviews

★☆☆☆☆

“useless , unprofessional ”

Written on: 16/04/2018 by jacenty79 (1 review written)

Description of the accident Friday 23.03.2018 on road Stinting Ln. Shirebrook My car Mazda 6 hit a dog (English bulldog ) running on the street WITHOUT A LEASH OR ANY ATTENTION. The owner of the dog (Dark Red Vauxhall Corsa ) was in the car at the time, she opened the door of her car, grabbed the dog and escaped from the place of accident. I got in the car to turn off the engine and turn on the emergency lights and then the owner of the dog escaped from the scene of the accident After a… Read Full Review

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★★★☆☆

“dissapointing.”

Written on: 09/04/2018 by mglockwood (1 review written)

Had a good quote for my first car and then had the big sell on insuring the house and a second car. The house quote was competitive so I took this out as well. Ten months later the second car came up for addition to the policy. Had a very difficult time trying to get a full price for the year but eventually I was told it would be around £350 pounds. Online quotes were £145+ including Admiral who quoted £280 on line. They then wanted to charge me £29 for not taking up the policy. I then… Read Full Review

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★☆☆☆☆

“Would not recommend”

Written on: 01/04/2018 by kjMcConnell387 (1 review written)

In November 2016 to 2017, I took out car insurance with Admiral. When nearing my renewal date I got many quotes for my insurance renewal. I found many cheaper options so I decided not to stay with Admiral. (When I originally took out the car insurance with admiral, I opted out of auto-renewal.) When I received more quotes from Admiral for renewal, I ignored them as I had insured my car with a different insurer. They sent many letters saying I owed them money for cancelling the insurance. Then… Read Full Review

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★☆☆☆☆

“Auto Renewal ”

Written on: 11/03/2018 by AidynGauthier (1 review written)

This company inflate the premium and hope you forget about you renewal date by sending an email 6 weeks before it is due. Once you auto renew at the inflated price your have no choice but to pay the increased amount. I did a price comparison and could have saved over £200 by switching… Read Full Review

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★☆☆☆☆

“increased the premium without my knowledge. black box...”

Written on: 12/02/2018 by ciprian10 (1 review written)

increased the premium without my knowledge. black box is a joke. stay away… Read Full Review

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★★★☆☆

“Renewal Quote Process ”

Written on: 02/02/2018 by Mikeinho (4 reviews written)

Every single year, after completing yet another period of no claims, my initial renewal quote goes up. And every single year, I call them up, we do a merry little dance, and they end up reducing my renewal premium. It costs you money to take my call and have someone clack away at a keyboard for 10 minutes. Save yourself the bother. Stop wasting my time! Just quote me your best price and let's be done with these unnecessary conversations. Anything less is just an attempt to take my hard… Read Full Review

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★☆☆☆☆

“Little box joke”

Written on: 18/01/2018 by Jamesonu129 (1 review written)

How this company have been voted top car insurance provider is beyond me. My son of 17 has been insured with Admiral since October and was issued with an advisory in December that he needed to improve his performance. They use a Bronze, Silver and Gold scoring system and he was in the bronze segment for driving after 10 pm and not slowing down smoothly enough. We monitored his driving habit over the next 30 days and he was 27 days at gold and silver and 3 days at bronze. Admiral now wish to… Read Full Review

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★★★★☆

“Great renewal price”

Written on: 28/11/2017 by AbrahamElliott133 (1 review written)

I don't normally post reviews however I am very impressed with the service I have just received from Admiral. This is the first time i am renewing with them after holding a policy with them for a year. On renewing my policy they reduced my renewal quote by over £100 which was cheaper than any other quote I'd received for being a new customer with other companies. This is the first time I have received a cheaper quote when renewing a policy with any insurer in over 14 years. Thank you!… Read Full Review

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★☆☆☆☆

“No interest in the customer, expect you to chase them....”

Written on: 26/10/2017 by Bowman253 (1 review written)

No interest in the customer, expect you to chase them. don't even send you documention, lousy reminders, unhelpful at every turn. Website awkward to navigate. Do your homework and go elsewhere, there's plenty of reputable company's out there.Avoid like the plague… Read Full Review

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★☆☆☆☆

“rude, any excuse to avoid payment”

Written on: 17/10/2017 by Armanio89 (1 review written)

horrendous service throughout claim. Harassed continually by calls despite many requests to use email due to work. complaints made continually but poor response. would never use again… Read Full Review

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★★☆☆☆

“unfair renewal policy”

Written on: 07/10/2017 by qxGuzman360 (1 review written)

I recently went to renew my Motor insurance policy. I have protected No claims protection. I requested a quote 6 weeks ago and my quote was for £262.00 for a standard no fills policy. I accepted the quote and attempted to pay for the policy. The online app came back with an error please contact call center !! When i got through to an agent, I was told that I had given them all the required information regards my driving claims. He told me I had a claim 2 weeks prior which I had not included. I… Read Full Review

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★☆☆☆☆

“Pathetic and embarrassing.”

Written on: 21/09/2017 by Pattendeni (1 review written)

Poor claims department staff and procedures. Unprofessional, rude and do not offer any proof of any correspondence from any other parties. Now I am left to self litigation to resolve matters as they are nothing short of pathetic ...stress free is about as far from the service they provide as it could be....I would score them as minus. WARNING THEY MAKE 50/50 DECISIONS BASED ON VALUE OF REPAIRS AND NOT FACTS, EVIDENCE OR EVENTS. Cancelled insurance with them and would prefer to pay more for the… Read Full Review

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★★☆☆☆

“You get what you pay for”

Written on: 14/09/2017

I'd been with Admiral for a number of years with their multi car policy. It has the advantage that a young driver earns a year's no-claims after a few months if it can coincide with the policy renewal BUT they are cheap for a reason. It doesn't matter if they're cheap if you don't make a claim, but when you do, it would be nice if it was settled reasonably swiftly, especially when dashcam evidence caused the other party to admit liability within 48 hours of seeing it. That was 15 months ago. It… Read Full Review

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★☆☆☆☆

“No Care for Customers”

Written on: 10/09/2017 by 145McNeill (1 review written)

Thinking of joining admiral? Don't. They make the decision that suits their bottom line, not the right decision that supports the honestly of their customer. Even when it's clear their customer is not at fault, they will fight tooth and nail to drop the case and share liability, because that suits their business model. Poor in every respect… Read Full Review

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★☆☆☆☆

“Underhand”

Written on: 25/08/2017 by John9956 (1 review written)

Chose not to renew my car insurance with Admiral, got this confirmed via email. Company then went and took the money anyhow from my credit card! Didn't answer my emails to refund my money which they had essentially stolen... credit card company recovered the money in the end. Underhand… Read Full Review

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★☆☆☆☆

“Keep an eye on your bank balance after the policy has...”

Written on: 15/08/2017

The policy came to an end. Somewhere in the small print they had written they automatically renew your policy. My account rejected it, as there wasn't even enough money in there. I assumed that would be the end of it, as they had sent a letter saying it would be cancelled. However, four weeks later, they had taken a partial payment - just enough so I wouldn't immediately notice! They basically continue by stealth to remove funds from your account in a piecemeal fashion, hoping you won't notice!… Read Full Review

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★☆☆☆☆

“Rip off Administration Charges”

Written on: 04/08/2017 by mcintyfr (1 review written)

Customer services is very helpful. However they tried to charge me for changing my address and also charging for changing the registration plate. This would have been £19.50 for each change. I have FIVE cars on my policy and STILL they would not waive both fees. What a terrible way to run a business. I am truly disgusted with Admiral. There are other comonaies that offer multi car - use them !… Read Full Review

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★☆☆☆☆

“Worst service ever.”

Written on: 25/07/2017 by Yosef118 (1 review written)

I'm trying to add myself to my terminally ill father's Admiral car insurance policy and have spent many hours on the phone (mainly on hold) to some call centre in India, when I should be spending time with my father during his final few days of life. I have been fobbed off by numerous idiots, giving me pathetic excuse after excuse, and the simple task of adding me to his policy has still not been resolved. I always use Aviva for my car insurance, and I'm sure they would not give such… Read Full Review

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★☆☆☆☆

“Their customer service is terrible. I cancelled my...”

Written on: 25/07/2017 by Ulises96 (1 review written)

Their customer service is terrible. I cancelled my renewal by phone several days before its due date and they have still charged me for it. I'll never be buying any insurance from Admiral in the future… Read Full Review

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★★★☆☆

“OK for first year then they do the usual renewal rip-off”

Written on: 24/07/2017

The first year was competitive via comparison web site but after the first year they increased the premium from £166 to £279. Never had to make a claim so can't comment on that side of things… Read Full Review

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