Admiral Car Insurance Reviews - www.admiral.com

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Latest Reviews

★☆☆☆☆

“rude, any excuse to avoid payment”

Written on: 17/10/2017 by Armanio89 (1 review written)

horrendous service throughout claim. Harassed continually by calls despite many requests to use email due to work. complaints made continually but poor response. would never use again… Read Full Review

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★★☆☆☆

“unfair renewal policy”

Written on: 07/10/2017 by qxGuzman360 (1 review written)

I recently went to renew my Motor insurance policy. I have protected No claims protection. I requested a quote 6 weeks ago and my quote was for £262.00 for a standard no fills policy. I accepted the quote and attempted to pay for the policy. The online app came back with an error please contact call center !! When i got through to an agent, I was told that I had given them all the required information regards my driving claims. He told me I had a claim 2 weeks prior which I had not included. I… Read Full Review

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★☆☆☆☆

“Pathetic and embarrassing.”

Written on: 21/09/2017 by Pattendeni (1 review written)

Poor claims department staff and procedures. Unprofessional, rude and do not offer any proof of any correspondence from any other parties. Now I am left to self litigation to resolve matters as they are nothing short of pathetic ...stress free is about as far from the service they provide as it could be....I would score them as minus. WARNING THEY MAKE 50/50 DECISIONS BASED ON VALUE OF REPAIRS AND NOT FACTS, EVIDENCE OR EVENTS. Cancelled insurance with them and would prefer to pay more for the… Read Full Review

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★★☆☆☆

“You get what you pay for”

Written on: 14/09/2017

I'd been with Admiral for a number of years with their multi car policy. It has the advantage that a young driver earns a year's no-claims after a few months if it can coincide with the policy renewal BUT they are cheap for a reason. It doesn't matter if they're cheap if you don't make a claim, but when you do, it would be nice if it was settled reasonably swiftly, especially when dashcam evidence caused the other party to admit liability within 48 hours of seeing it. That was 15 months ago. It… Read Full Review

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★☆☆☆☆

“No Care for Customers”

Written on: 10/09/2017 by 145McNeill (1 review written)

Thinking of joining admiral? Don't. They make the decision that suits their bottom line, not the right decision that supports the honestly of their customer. Even when it's clear their customer is not at fault, they will fight tooth and nail to drop the case and share liability, because that suits their business model. Poor in every respect… Read Full Review

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★☆☆☆☆

“Underhand”

Written on: 25/08/2017 by John9956 (1 review written)

Chose not to renew my car insurance with Admiral, got this confirmed via email. Company then went and took the money anyhow from my credit card! Didn't answer my emails to refund my money which they had essentially stolen... credit card company recovered the money in the end. Underhand… Read Full Review

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★☆☆☆☆

“Keep an eye on your bank balance after the policy has...”

Written on: 15/08/2017

The policy came to an end. Somewhere in the small print they had written they automatically renew your policy. My account rejected it, as there wasn't even enough money in there. I assumed that would be the end of it, as they had sent a letter saying it would be cancelled. However, four weeks later, they had taken a partial payment - just enough so I wouldn't immediately notice! They basically continue by stealth to remove funds from your account in a piecemeal fashion, hoping you won't notice!… Read Full Review

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★☆☆☆☆

“Rip off Administration Charges”

Written on: 04/08/2017 by mcintyfr (1 review written)

Customer services is very helpful. However they tried to charge me for changing my address and also charging for changing the registration plate. This would have been £19.50 for each change. I have FIVE cars on my policy and STILL they would not waive both fees. What a terrible way to run a business. I am truly disgusted with Admiral. There are other comonaies that offer multi car - use them !… Read Full Review

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★☆☆☆☆

“Worst service ever.”

Written on: 25/07/2017 by Yosef118 (1 review written)

I'm trying to add myself to my terminally ill father's Admiral car insurance policy and have spent many hours on the phone (mainly on hold) to some call centre in India, when I should be spending time with my father during his final few days of life. I have been fobbed off by numerous idiots, giving me pathetic excuse after excuse, and the simple task of adding me to his policy has still not been resolved. I always use Aviva for my car insurance, and I'm sure they would not give such… Read Full Review

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★☆☆☆☆

“Their customer service is terrible. I cancelled my...”

Written on: 25/07/2017 by Ulises96 (1 review written)

Their customer service is terrible. I cancelled my renewal by phone several days before its due date and they have still charged me for it. I'll never be buying any insurance from Admiral in the future… Read Full Review

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★★★☆☆

“OK for first year then they do the usual renewal rip-off”

Written on: 24/07/2017

The first year was competitive via comparison web site but after the first year they increased the premium from £166 to £279. Never had to make a claim so can't comment on that side of things… Read Full Review

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★☆☆☆☆

“STALLING TACTICS”

Written on: 21/06/2017 by dannyspence (1 review written)

First time with Admiral will be the last had car accident 4 weeks ago firstly was accused of not declaring points on licence took 2 weeks to be told it was person on phones fault and not mine after kicking off got 50 pounds compo 2 weeks still haven't received,after countless calls during this while tryng to work at same time gave Admiral full access to my GAP INSURANCE COMPANY, after 1 and a half weeks and me kicking off again im told yet again YOU ADMIRAL ARE REFUSING TO SPEAK TO THEM YET… Read Full Review

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★☆☆☆☆

“They use yr credit card details to take renewal money...”

Written on: 19/06/2017 by Torrequebrada (1 review written)

Do not use this company. Customer service the very WORST… Read Full Review

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★★★★★

“Profesional and helpful i like it! ”

Written on: 19/06/2017 by Rafimax (1 review written)

Alweys help me when i needed and super professional team 100% satisfaction!!! … Read Full Review

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★☆☆☆☆

“Waste of time!”

Written on: 08/06/2017 by modo2 (2 reviews written)

Tried to obtain an online multi-car quotation... 15mins of online form filling then a page saying I had to call the call centre as I had altered the quote details. Did this, listened to the usual long diatribe then selected the option 1 only to have the line cut. Called again and selected option 2...long diatribe then line picked up by call centre who insisted they needed my details for security before passing me over, presumably to option 1 operators. Put on hold for 5 mins.... ENOUGH! Aviva… Read Full Review

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★☆☆☆☆

“Self service insurance company with no help what so ever”

Written on: 28/05/2017 by Samanthaf373 (1 review written)

A driver hit my parked car overnight and the police caught the driver. Simple 100% claim it was their fault. Called Admiral to make a claim, was told to deal with the claim myself and call the other persons insurance. Called again to make sure and was told again to deal with it myself or pay £500 excess for them to get involved! Its actually in their T&C's not to do this. Did everything myself and claim is still not finalised but yet Admiral cancelled my policy, this also has my wife's car on… Read Full Review

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★☆☆☆☆

“They use idiots to fit black boxes”

Written on: 27/04/2017 by Billy_W (1 review written)

Admiral insist on a black box being fitted so I allowed it to happen even although I could see it was not done professionally, I changed my car so they said that they would come and fit a new one to it so I told them I did not want it and they said that under the policy it had to be fitted, so I told them only if it was fitted correctly would I be satisfied I would not allow them to come and bare back wires solder in a unit then just put tape around it for insulation as in my opinion it is not… Read Full Review

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★★★★★

“Pleased with them for car insurance. Quickly,...”

Written on: 23/04/2017 by Arturov45 (1 review written)

Pleased with them for car insurance. Quickly, pleasantly answered the phone and briefly went off to clarify information for my question. Worth a little bit extra for the quality and lack of stress… Read Full Review

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★☆☆☆☆

“Beware not to loose your money”

Written on: 19/03/2017 by GiadaCooley (1 review written)

Unethical selling strategy and can end up loosing money in the long run. After taking the policy they will call you to lure you into unnecessary optional extras. Then by default they set it for auto renewal and without much warning sneakily renew the policy and if you want to cancel the you would be charged with a cancellation fee. Not trust worthy at all… Read Full Review

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★★★★☆

“Generally Very Good”

Written on: 06/03/2017 by Dewi1789 (6 reviews written)

I've been with Admiral for my car insurance for a good number of years with the exception of one year, when another company was cheaper. Other than that, I've found Admiral to be very competitive. Historically, I was attracted to them because their call centre staff were so friendly and helpful (even the claims call centre), and I could understand them!!! They are like most insurance companies in trying to gradually up the premium each year in the hope that the insured doesn't go shopping… Read Full Review

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