I visited the shop today for the first time - 5 people serving behind the counter. A few customers in the shop - I waited and waited and eventually someone asked if I needed any help - I was looking for a Revell model but wasn't quite sure of the model number (after all this is a model shop) I was thinking that maybe they would have a catalogue or internet access to check the model number - that's what thinking done for me! I was told the revel models are over there on the left - I looked for but couldn't find what I was looking for - I turned around to speak to the shop assistant and he was gone!!!!!! great customer service - no help whatsoever - I have 2 sons who love making models (potential customers of the future!!!!) I think its because I am a woman and don't fall into their 30 something bloke interested in remote control models - as one of them were driving a car round the shop!!!! was going to spend quite a bit of money in here but just going on the internet now - STAY CLEAR IF YOUR ARE A WOMAN - THEY JUST AREN'T INTERESTED IN HELPING YOU !!!!"!!!