ebuyer Reviews - www.ebuyer.com

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★★★★☆
3.6 / 5
69% of users recommend this
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★★★★★

“xbox membership”

Written on: 16/12/2017 by twBaldwin1975 (1 review written)

What excellent service.the female member of staff very helpful and patient with a less than confident computer user,helpfull and extremally polite A pleasure to do bussines with TOP MARKS… Read Full Review

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★★★★★

“Called to request a copy invoice. Phone answered...”

Written on: 15/12/2017 by IsaacVelez382 (1 review written)

Called to request a copy invoice. Phone answered quickly, query dealt with quickly and invoice received whilst on the phone. Job done! Thanks … Read Full Review

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★★★★★

“Excellent Sales and Service”

Written on: 12/12/2017 by Madden222 (1 review written)

Ordered/purchased an HP LaserJet printer, (you might find them a few quid cheaper elsewhere but the service is second to none and worth it)! Printer arrived two days earlier than they said so that's a bonus and you know it's not still sitting in a container on some foreign dockyard. Have bought several times from eBuyer and always had great service - that's why I go back to them. After sales service is great as well, and you can talk to real people - not your usual push button options that go… Read Full Review

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★★★★★

“Billing query sorted!”

Written on: 12/12/2017

I spoke with a very nice lady in Customer Services today to resolve an issue with my billing address. She was able to sort this out with ease and my order has been processed. Many thanks to the team… Read Full Review

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★★★★★

“Fast and helpful ”

Written on: 12/12/2017 by Andyjalinn (1 review written)

The person I dealt with was excellent at sorting my delivery issue (needed it changed to next day) and letting me know any extra costs. This updated on my account immediately. Great service :)… Read Full Review

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★★★★★

“Very helpful lady”

Written on: 11/12/2017 by 59sue (1 review written)

Young lady on the end of the phone was very helpful. I went on website Fri never been on their website before to order a item thought I had not entered details correct came up with error so I imputed it again ended up ordering 2 items, now in panic mode so I rang Monday to explain young lady saved the day and cancelled one of my orders and refunded me, panic over. Thank you… Read Full Review

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★★★★☆

“Great telephone manner”

Written on: 11/12/2017 by shellyrose1978 (1 review written)

I placed an order in error on a Sunday and couldn't find a way to cancel it myself and was in a bit of a panic. I called on Monday morning and spoke to a lovely lady who quickly and efficiently cancelled my order and was also really friendly. I've marked 4 out of 5 as I think there should be a way to cancel online, however I really do have to commend the lady I spoke to on resolving my issue, she also promised to email me directly once everything was finalised and she did; not an automated email… Read Full Review

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★★★★★

“HI, just to say I called customer services today with...”

Written on: 06/12/2017 by MBSIT (1 review written)

HI, just to say I called customer services today with what I thought was no despatch on a PC I ordered. Alas it was my fault... I ordered on Saturday... BUt the way the person I dealt with handled this exemplified excellent customer service. Thanks! Always use eBuyer.... recommend no problem/ … Read Full Review

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★★★★★

“Fantastic customer service ”

Written on: 06/12/2017 by LucyPP (1 review written)

I cannot fault the great service I have received from ebuyer. Today, again the person I dealt with in their Customer Service Team was a real asset to ebuyer and left me feeling confident and understood when he went out of his way to advise and help me to ensure my order was placed correctly. Also, only last week I returned an item with a manufacturing fault, and was treated with respect and courtesy by both the customer service Team and the Technical Team who far-exceeded my expectations in… Read Full Review

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★★★★★

“great service”

Written on: 05/12/2017 by Bobski0118 (1 review written)

Had a problem identifying how to claim my cash back on a HP printer and was hrlped very politely and efficiently by the person I dealt with. Thank you… Read Full Review

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★★☆☆☆

“Post Sale Customer Service Experience”

Written on: 04/12/2017 by freelancegeek (1 review written)

I had a hard drive failure on a NAS drive bought from eBuyer (less than 12 months old). I contacted customer services and had a mediocre experience with the person I dealt with. - Poor communication of the process and what was going to happen - External warehouse used but again, no explanation The delivery attempt for the swap out failed due to DPD. The delivery driver rang my door bell and sprinted away, like the childhood game of "knock a door - run!" (Seen by my neighbours and… Read Full Review

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Ebuyer.com's Response to freelancegeek's Review

Written on: 06/12/2017

Hi,

I'm really sorry to hear about this!

Please can you email me directly with your order details so I can take a closer look?

Thanks,

Scott

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★★★★★

“Very efficient”

Written on: 02/12/2017 by Proctor5 (1 review written)

I needed a copy of my invoice quickly and when I rang to request it, it was sent straight to my e-mail address within a minute. You can't put a price on service like that! :)… Read Full Review

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★★★★★

“Proffessional, understanding and knowledgeable”

Written on: 01/12/2017

the person who dealt with my customer enquiry was professional, understanding and knowledgeable.I have always found that e buyer are at the top of their game and are always helpful… Read Full Review

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★★★★★

“Brilliant help”

Written on: 30/11/2017 by Lazyday (1 review written)

I needed to return my laptop and the support I received from the person I dealt with was excellent. No hassle and no stress. Straight forward help. Very good indeed. I would recommend e buyer to anyone having the solution so quickly.the help desk with the person I dealt with was very good.i felt completely supported… Read Full Review

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★★★★★

“ Excellent”

Written on: 29/11/2017 by Galcom (2 reviews written)

The person I dealt with helped me out when I messed up an order, she was very professional, explained everything and sorted it in minutes, couldn't ask for a better service… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 29/11/2017 by Farmerwalt (1 review written)

Was enquiring about a replacement for a failed delivery item. The service advisor I spoke to was extremely helpful and very quickly got my questions resolved. Well done… Read Full Review

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★★★★★

“Superb”

Written on: 28/11/2017 by TechAssistMe.uk (1 review written)

Easy to navigate website, competitive prices, and excellent, efficient and friendly customer service. Thanks to the person I dealt with ! … Read Full Review

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★★★★★

“Great Customer Service”

Written on: 27/11/2017 by NikoBerry342 (1 review written)

A lot of concerns with some products I ordered but once I contacted Ebuyer and had an RMA approved the whole transition was smooth and efficient. Have purchased lots from them and will continue to do so with the competitive prices they offer… Read Full Review

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★★★★★

“The person I dealt with wos so helpful and patient a...”

Written on: 27/11/2017 by 404Sanchez (1 review written)

The person I dealt with wos so helpful and patient a real positive influence on you company… Read Full Review

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★★★★★

“your a star”

Written on: 26/11/2017 by Norrisig217 (1 review written)

Just contacted customer service as I had an ordeal ordering my goods all my doing not really a wiz on the computer ordered it twice stressful !! The young lady sorted it all out cancelled the one order all sorted in minutes cant thank you enough… Read Full Review

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