Fillant service and help from all the staff on the phone nothing was to much trouble made it very easy for me

Lovely lady - and very efficient!!

Excellent service, efficient and helpful. I am already a member and just added on Travel Insurance to my policy.. Other large organisations could improve by your example.

Professionnel.... knowledgeable service . Caring and supportive with my claim and your representative personally remembered my initial call and was genuine. I have never had to make a claim before but this process felt seamless. I was impressed by the level of information on the website too.

Friendly, concise, helpful, would recommend.

Rapid answering to my call followed by calm and helpful guidance on the topic concerned.

The title above sums it up. Every action and follow up was exceptionally good. Person who dealt with me could not have been more helpful.

Having just had an operation I wanted to be sure that my follow up physio session would be authorised. The young lady who answered the phone was extremely calm and friendly , putting me at ease as I'm still recovering from the op. She listened to my query and then went on to explain clearly about my cover regarding physio and that it would be authorised and assured me that she would update my details on line. My husband checked the site 5 minutes later and it was already updated. Very efficient and professional.

Easy to communicate and prompt service given at competitive prices

I found the staff I dealt with friendly and very helpful. They sorted things out quickly and efficiently. I would definitely recommend them. From the very first phone call,they put my mind at ease.I spoke to two different people on the phone and both of them were knowledgable about the services they could offer.They came back to me very quickly with all the information I needed.

Having used Health Online services twice in the last couple of months I have found them to be superb. From a call to their customer service desk where my question was answered easily and quickly to the fast and effective reimbursement of money i had paid out in advance for dental work. They stuck to their agreed repayment dates and in one case I even received reimbursement earlier than expected. Excellent service all round with well trained customer service personnel. Would highly recommend to friends and family

This was my first claim and I was concerned as to how to go about it all. There was no hanging on the phone to be told endless times that "all our lines are busy" and the person who dealt with my claim was most helpful. Altogether an excellent service.

Very competitive rates and easy navigable website Recently spoke about my subscription and very helpful staff

Very helpful and no lengthy wait to speak to an operator.

I needed to update my information. Dealt with very quickly and efficiently. Can't fault the service

The staff are very good indeed. Really polite and helpfil. Cant fault them.

Very good commercial team who explain all the options clearly. Good documentation sent through post as well as the excellent customer online portal. Cancer nurse helpline was invaluable in helping me navigate though some difficult times in the days immediately following diagnosis. Overall very empathetic to customers in their times of need.

Very friendly and knowledgeable staff on phone. Helps when one is stressed about health issues. Timeous dispatch of documents and forms.