written by timjames on 27/02/2017
First time flying with these guys from Sydney to Auckland. Really impressed by these guys! We got a cheap flight and was pleasantly surprised by the staff at the check in. We took a lot of internal flights in Australia and met many grumpy staff! However these guys were super friendly. Once onboard the staff were good, and was easy to get an extra drink or two. Lately on many flights it feels like you are asking too much when you want an extra beer. These guys were happy to hand out the alcohol, so we were happy with that!
written by timjames on 27/02/2017
First time flying with these guys from Sydney to Auckland. Really impressed by these guys! We got a cheap flight and was pleasantly surprised by the staff at the check in. We took a lot of internal flights in Australia and met many grumpy staff! However these guys were super friendly. Once onboard the staff were good, and was easy to get an extra drink or two. Lately on many flights it feels like you are asking too much when you want an extra beer. These guys were happy to hand out the alcohol, so we were happy with that!
written by timjames on 27/02/2017
First time flying with these guys from Sydney to Auckland. Really impressed by these guys! We got a cheap flight and was pleasantly surprised by the staff at the check in. We took a lot of internal flights in Australia and met many grumpy staff! However these guys were super friendly. Once onboard the staff were good, and was easy to get an extra drink or two. Lately on many flights it feels like you are asking too much when you want an extra beer. These guys were happy to hand out the alcohol, so we were happy with that!
written by 1978Ziegler on 01/04/2016
When my husband and I were stranded at Aukland airport on 19th of Feb due to a mix up by our travel company who had booked our flight to Dunedin for the 18th (the previous day) the very helpful assistant on the ticket desk went out of her way to offer advice and resolve our problem. As all flights to Dunedin were fully booked for three days she suggested that we fly to Queenstown and then drive to Te Anau which would then get us back on track with our itinerary which we did. Top marks to Air New Zealand customer relations!
written by LoreleiDunn on 12/02/2016
Auckland to vancouver 777 with seats 3:4:3 Seats are so cramped, not possible to use arm rests, poor padding, aisles are so narrow food carts bump into you, impossible for two people to use aisle at same time, Crew is crumpy and are clearly not impressed with the aisle width. Never again. Leg room if over 6' is not possible, your knees will be up by your nose.
written by on 09/02/2016
I used to use British Airways for my travel needs from Los Angeles to London, but after discovering Air New Zealand, there is no other airline I am going to use from here on. Their standard of service outranks BA on all aspects. Even their safety video is entertaining, makes you want to actually watch it. Seat comfort in economy is not great, much like all other airlines, but for a small amount of $$ you can book a preferred seat that gives you an added amount of leg room. Food service is the same, but their wine selection is outstanding from actual corked bottles of wine, they will even show you the bottle before they pour it and cabin crew are very up to date on the wine selections. Ordering drinks and snacks are done from your touch screen monitor, request what you want, place your order and it arrives at your seat. Cabin crew are approachable if you want to ask them a question or two, they seem to be enjoying their jobs, always have a smile on their faces. All other airlines should take note of their outstanding class of service and get with their programme.
written by 1978McGee on 24/09/2015
We have always been loyal travellers on A.N.Z but even though we paid extra for exit row seats there was no room to stretch out our legs. Plane needed vacuuming, biscuit crumbs along isle. Plane appeared quite old. After travelling extensively last year to L.A and England and return, with Air New Zealand it was an extremely bad experience to have been so cramped on this particular 767-300 plane as I said previously, having paid extra for exit row seats.Unfortunately when we return to Australia on holiday next year, if there is no other option of plane we would have to look at another airline, and this we are very reluctant to do. We expected, when we paid extra for the exit row seats we would have the same excellent room as we had on our previous overseas flights.
written by Nenuphar1 on 19/09/2014
Excellent flight , on time good food and entertainment excellent service from crew as my wife needed an ice pack in the middle of the night. Nothing was too much trouble. I think we have used every carrier to LAX and this is the best so far. The flights even leave at convenient times for traffic in LA and London
written by wpArcher403 on 17/09/2014
I upgraded two family members from their original economy seats, from brisbane to sanfransisco The main reason I did this, was they were bumped out of two seats together, at the rear of the plane To a middle and aisle seat up near the wing My sister, is nog a good flyer, and by the wing would make the long flight, even more difficult The only other way, was to go premium I paid an extra $2500 The seats they got were terrible. One had a broken arm rest , and the other The tray table was broken, and the movies not working either The flight attendants were very sympathetic, and said, they would have moved them, but the aircraft was completely full I wrote to Air NZ, but as yet, have had no compensation, whatsoever What also annoyed me , is the fact that the two original economy seats Had two single passengers in them So, why was this???? I am very disappointed
written by on 29/07/2014
Booked Air NZ Hamilton to Wellington and back same day for an important business meeting. Flight cancelled due to fog. Air NZ offered to bus me to Auckland to catch a later flight to Wellington, but as this would get me into Wellington long after the meeting was over, no point. I was told I would get a refund. Just checked my bank two weeks later and they haven't refunded anything. Called Customer Service (what a joke that is) and was told that I would not get a refund for the second flight as it was a non refundable ticket. I could not get an answer as to how they expected me to catch the second flight if they didn't get me there in the first place. Absolute highway robbery. From now on, I will drive to Auckland to fly Jetstar.
written by on 25/01/2014
Last month I flew Air New Zealand from AKL - SFO. Check-in at the Auckland Airport was the worst check-in I've ever experienced. (I'm a frequent flyer so that's saying a lot - I've had better check-ins at airports in developing countries!) The check-in area was disorganized & chaotic, with no signs telling people where to go or what to do. The machine wouldn't print out our tickets due to a minor technicality, but the problem was that if you needed help, there were NO queues whatsoever where you could line up for assistance. There were 3-4 staff members at kiosks scattered around the self-check-in area, but NOWHERE to queue, so people clumped around the staff in a disorganized fashion, which means people were not helped in any kind of order. It took us over an hour to get help, which is unacceptable. It's not that we are impatient - we wouldn't have minded waiting an hour in a proper queue, because then you know at least you'll be helped when you get to the front. But with the Air NZ's queue-less check-in system, people were cutting in line and the poor staff were in over their heads, unable to tell people to wait in line because there was no line and nowhere to line up!! The staff were incredibly friendly but the system was a complete mess. By the time we got to the "front" (which means, we were standing nearest to one of the staff) the staff member had to leave to go to the gate, which meant we had to go stand amongst another crowd of people waiting around another staff member! At least 2 of the computers were down so we had to follow the staff back and forth like ducklings as they rebooted computers to try to make them work. At one point, there was a staff member who didn't have a computer so she was wandering around trying to help and she helped the people standing "behind" us, instead of us, even though we thought it was clear we were standing nearer to the staff member who DID have a computer - but without a queue, she obviously had no idea who was next! So you see, even the staff saw that there WERE no "queues"! It was incredibly frustrating beyond belief. It was like a game of Survival of the Fittest - whoever was rude enough or oblivious enough to others were helped before everyone else because they would barge in without realizing that others were waiting, and the staff was helpless to prevent this. At one point we saw a long line of people queued up at what would traditionally have been a check-in desk. There were NO signs saying what the queue was for, but since it looked like a typical check-in desk, we got in the queue. 20 minutes later we were at the front, only to be told the queue was for Baggage Drop-Off only... even though there were NO signs saying this, and people were actually dropping off bags to the far left of the desk, not where we were standing. Confusing!! So we waded back into the chaos and saw a staff member wandering around holding some paperwork and looking frazzled because she didn't have a computer to use. By now we were old pros at which computers were actually working, so we flagged her down and pointed her to a computer that was free, then we tried to stand as close to her as we could so that she would help us next. By the time we finally did get help, the staff member told us that the check-in process was a new system, and that the people "upstairs" thought it was working. We told her it wasn't, and she agreed - it wasn't working. The poor woman was very sweet but it was clear she was as frazzled by the stupid system as we were. I'm afraid I'll never fly AirNZ again for fear that they'll implement this ridiculously stupid & chaotic check-in system at all their airports. I never want to experience a check-in like that again. I'll also never recommend AirNZ to others, for the same reason. I've used self-check-in at several other airports with other airlines and NEVER experienced the same chaotic, frustrating set-up. AirNZ need to add 2 things to their Auckland check-in: QUEUES and SIGNS that show people where to queue. It's a shame, because otherwise AirNZ is a fantastic, top-notch airline. The flight itself was fine, the seats were roomy and comfy, the staff was always friendly and professional, the entertainment system was good too.
written by on 07/12/2013
I took the flight from London to Lax. Firstly the price for the ticket was the best for myself and my 3 month old. As I have never flown with a child I was very afraid of the reaction my child would have on this flight. I am a frequent flyer and always fly to Lax via Virgin and had no complaints about them till I went on this flight. The staff were so helpful and friendly, extremley accommodating. It was literally the best flight I have ever been on from the food to the in flight entertainment including the very comical safety video. I would recommend them to anyone never flying virgin to Lax again.
written by Valdarubio on 03/08/2013
I am at SFO, haven't even left the country and already I have been given the cold shoulder at check-in by a female who was abrupt, unsmiling, cold and unhelpful. Every question I asked her about seating was greeted with a grim poker face. This does not auger well. The outbound trip a month ago was not much better in terms of the crew: rude and curt. The food was appalling too. My husband flew back with Air New Zealand a few days ago and said the same thing. He made a joke while boarding and was stared down and quite deliberately ignored by the same crew member the whole trip. Even when he disembarked she turned away to avoid eye contact. I am dreading this flight tonight.
written by on 24/07/2013
Air New Zealand are by far the best airline I have ever flown with and I have done extensive travelling. Fantastic and friendly staff, great food, the in-flight system is easy to use covers everything from ordering food, watching movies to requesting a dental kit or eye shades. Prem. Economy class had a great little kit, looks amazing and had nice little products to take away. Overall a fantastic experience. Other airlines in the Asia Pac region have a thing or two to learn from this airline.
written by on 21/06/2013
I took ANZ from Sydney to Wellington and didn't have one bit of a problem with them. I wouldn't mind flying them again if I had the chance but I'm very rarely in that part of the world, so I can't. I looked up their in-flight safety video online and passed it around to my friends. It's really funny! :)
written by on 12/06/2013
We have travelled extensively but our flight a week ago on Air NZ's 777-300 was the worst we have ever had. The seating is cramped, the aisles are so narrow there would be no hope of escape should there be an emergency, and if the person in front of you reclines their seat, it is right in your face. It was almost impossible to eat the meal as there was not enough elbow room to be able to eat comfortably. We arrived totally exhausted and unable to enjoy the first few days of our time with our family because we were so tired. We now have to face another gruelling journey back home on this ghastly aircraft. One thing we have learnt - we wont travel on them again if we can help it.
Written on: 07/08/2013
I totally agree!
Written on: 24/10/2013
Totally agree with this review.
The 777 is a sardine can, you have to walk sideways up the aisle.
The seats recline too far, and apart from trying to use the table the tv is also at an angle if the person in front reclines fully.
I don't recline fully because I know the affect for those behind but there are so many ignorant passengers that couldn't care less.
It is an overnight trip that would be much better as a day time one because it is impossible to sleep unless you take drugs.
I have always travelled AirNZ but will never do a long distance trip with AirNz in a 777 again.
Avoid at all costs.
written by on 18/03/2013
Going to Vancover on Air New Zealand haven,t been on a long flight before , l am dairy free no cheese etc, but can,t find on the list what to have, as l am not a vegan and vegetaran meals may have milk in them, l am a meat eater, so what do l order, Thanks Lorraine
written by Kaethe on 06/01/2013
As a silver member(myself) and gold member(another family member)with Air NZ and the situation we experienced today at one of the national airports I will never recommend Air NZ to my visitors from Europe or actually to anyone again. A Visitor pays for a one way ticket to Australia more than NZ $ 1080 (bag and seat) and on top the airlines challenges hand luggage which is recognized on flights from and to Europe and other airlines(and coming in to NZ no charge on travelling on a domestic flight in!!!!!!) Our traveller got charged today leaving NZ another NZ $ 120 we are talking now NZ $ 1300 for one way to Australia this is just unreal and shows how Air NZ takes advantage as unfortunately there is no competitor in our country. As a member we travel monthly to Australia and many times to Asia and Europe and all around the world. A Goldmember, what use is this membership if staff at the airport ignore special services applying to members or at least have more passion and expertise.From now on we will look at other options but no more recommendations and I can say we have been very loyal customers and spent a lot of money flying Air NZ over the last 20 years. But probably there are many people lining up for gold and silver membership in this country to travel as much as we do?
written by salsburns on 29/12/2012
I have traveled with Air New Zealand over 6 times. I have found them to be efficient and well organized. I also found that when I travel they are friendly and helpful. Price wise they are very similar to the other airlines. I would fly Air New Zealand over any airlines.
written by MartinEvans on 28/12/2012
I called Air New Zealand Sydney office today to try to change a flight. After 25 minutes on hold A recorded message told me that the office was now closed. How can any company treat their customers like this? I understand that the intention is to dissuade us from personal contact but this has simply dissuaded me from ever flying with Air NZ again.
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Valdarubio's Response to Valdarubio's Review
Written on: 07/08/2013
finally, after two Air New Zealand check in staff promised to but did not get back to my about an aisle seat, i approached another staff member at the gate who passed on my request to someone who appeared to be a manager. He miraculously found me an aisle seat when no one else could. He was lovely, and did it all with a smile. The crew that night were also lovely and helpful. That was a relief.
I am a vegetarian and so asked for a special meal. I have noticed that other airlines provide a number of options for special meals. This allows greater variety. i wish Air New Zealand would also do this. Just because I am vegetarian, it doesn't necessarily mean i want a pile of bland steamed spinach, steamed broccoli and big white beans...for breakfast. I can eat eggs. Three meals in a row had a pile of tasteless spinach. Yuk! Please Air New Zealand, do a better job with the food. There has to be some balance here considering you pack passengers in like sardines.