My father and I spent a happy three days at Norton Grange. The staff on site were friendly and helpful. On our final night there was a fire on site. Our holiday was full board. Due to the fire it was not possible to provide a breakfast on our final morining so we purchased a breakfast elsewhere. Upon our return,I phoned the Central Call Centre and requested a reimbursement for our breakfact. I was offered a £10 voucher to spend on site. We have no imediate plans to return to Warners so I requested a reimbursement in cash. Charlotte, the Team Leader, said this was not possible. We were advised to make an official complaint to Tina Edwards,Guest Liaison Manager. We were unimpressed. Very poor Customer Service at the Central Call Centre.