We have just returned from an otherwise excellent holiday - however my traveling companion and I have received a most impertinent and abusive unsigned letter from someone calling himself MWT host. This apparently results from our request to sit elsewhere in the auditorium since our view of the stage was completely obstructed by a pillar. We were then allocated another seat - behind two pillars! It was observed that there were approximately 24 unoccupied although allocated seats surrounding us - we did not occupy any of same over both evenings and decided to ditch the alternative seat for those evenings following. We find the zonal allocation of seating results in overcrowding of certain parts of the auditorium whilst great sections remain empty throughout. This allocation then destroys flexibility, including the ability to sit with friends. As long standing holiday makers of Warners we would welcome a reply properly addressed to "Mrs XXX and Mr XXX" not the other way round! Ongoing poor management!

What a farce ! No turkey on "Christmas day " No alternative to lamb on Boxing Day ! No bacon on last day , the restaurant manager admitted there was a "problem" why do so many people want turkey on Christmas day ? rocket science I dont think so. Accommodation excellent ,entertainment good ,food and restaurant very poor.

I will never visit any Warner resort again after this experience.

The Chalets are overpiced dated and dingey (need a light above the mirror). Glass light shades on ceiling full of dead flies.
Bathroom was dirty, magnolia emulsion painted tiles with a thick layer of dust, fluff and grime between the bath and WC.

Buffet dinner is roast meat and soggy veg with long queues due to short serving times.
Starters, A'La Carte and pud all pre pre made and arrive within seconds.

Bar prices are steep but staff are good.
Entertainment team are brilliant, but policy from above seems to be: Dinner ,Bingo, Caberet and get rid of em quick.

This place is a well oiled machine that runs much to fast for its own good.

Lovey sea veiws with a ZERO relaxation factor

Norton Grange Resort accommodation: Unattractive brick-built blocks of chalets with paint flaking from wooden areas. Gloomy poorly-lit interior.
Cheap poor quality furnishings well overdue for replacement. No lights over mirrors. Unpleasant smell in bathroom. Floor-covering peeling at edges, dirty in corners. Ineffective extractor fan.
Meals: Good hearty breakfast. Very limited choice for evening meal. Limited meal times meant restaurant very crowded with production-line serving. Largely foreign serving staff very willing.

Reception: Having to defend the indefensibe must make life difficult for the Reception staff.

Comparative rating: Well below that of Travel Lodge style of accommodation at considerably higher cost. Poor value for money. If asked, would advise anyone against staying at any Warner Leisure resort
Holiday camp style resort. If that's what you like this might be for you.

Difficult to find! This 'resort' is marketed in a misleading manner, - it really should be called the last resort. overcrowded dining areas with very small tables. Average food, small portions at dinner served by hardworking but inexperienced staff, who were rushing to get the tables empty. Dusty & grubby public areas. Bathrooms were dated.