Ocado Reviews - www.ocado.com

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★★☆☆☆
2.3 / 5
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Waitrose's online delivery service.
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Latest Reviews

★☆☆☆☆

“I have ordered baby milk , water and fruit for the...”

Written on: 07/12/2017

I have ordered baby milk , water and fruit for the baby and the van broke down so they called me and they promised the delivery will be send to mine the day after. The day after they called me again and they told me they couldn't send it. I don't drive and I am in the middle of nowhere, my husband is st work daytime, so i haven't got baby food and they not giving me a solution!! I won't use Ocado again!!!!!!… Read Full Review

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★☆☆☆☆

“They auto generate orders and CHARGE you even if you...”

Written on: 09/11/2017 by RachalR (1 review written)

I was with Ocado for a good year and used the reserved slot service however if you book a holiday this doesn't cancel your order (this is an order that Ocado auto generate and generally will bare no resemblance to what you usually order ie 3 different loafs of bread when I usually order 1 or 3 different packets of tomatoes again I have order 1 in the past) If you do not accept the order they will charge you for anything that is perishable - it is food so it is all perishable! They refused to… Read Full Review

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★☆☆☆☆

“After an unsuccessful delivery the following happened:...”

Written on: 05/10/2017 by Nigelr246 (1 review written)

After an unsuccessful delivery the following happened: Have spoken to a rude customer services person that I would like to have the delivery cancelled, but he threatened me with unreasonable delivery charges. Therefore I would have to agree with rescheduling my delivery, but now the products are unwanted as I have had an horrible experience using Ocado and would never use or recommend it again. I will take the delivery to avoid abusive charges for a service that was not provided and was… Read Full Review

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★☆☆☆☆

“I can't review anything?”

Written on: 24/08/2017 by yxAndrews4 (1 review written)

I've searched the site, I've put in searches, I've searched online.. How do I make a review on ocado products?… Read Full Review

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★★☆☆☆

“Dreadful new website”

Written on: 18/07/2017 by Owenof428 (1 review written)

Absolutely dreadful new website. I'm sorry but for me it looks cheap and nasty, is unclear, and it takes ages to get through the checkout as you have to get through a load of items you don't want. I agree with the other 2 negative reviews I read on this site. Please change it back, Ocado, as I have been a loyal customer of Ocado for a long time and the last review I wrote on this site was a 5 star one. Maybe I will shop locally a bit more, as it's not enjoyable shopping off this site anymore… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 13/04/2017 by IzayahLindsey (1 review written)

I have used Ocado for few years with no problem at all. However my last order was a joke. Some vegetables were missing and on the top of that I have received kale infested with some bags (full of web and web nests)! It was supposed to be added to the green smoothie for my daughter!!! Imagine if I was careless and I would just throw it into the jar!!!! Till today no refund, only email saying that they are looking in to it (2 weeks now)!!! I have emailed them again but no reply at all!!! You do… Read Full Review

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★★★☆☆

“Items missing ”

Written on: 18/03/2017 by Tarasayin (1 review written)

It's the first time I have ordered from ocado the order come on time but wasn't happy that items were missing ? . I called customer services who said that tryed to contact the driver but he didn't pick up so I was offered a refund for the missing items. Not sure why thay were missing as everything was on my receipt… Read Full Review

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★★★☆☆

“Not as good as they were and beware of Ocado reserved”

Written on: 31/12/2016 by whitfieldt (1 review written)

I have been a customer of Ocado for over 6 years. Their customer service is not as good as it used to be and they seem to now think it is okay to inform you of a late delivery well into or past your delivery slot time. I am also an Ocado reserved customer which enables me to have a regular slot. Unfortunately they have issues when you add holiday dates online, if you see 'null' in one of the dates call them, remembering to get their name if they say it has actually added the date, as they will… Read Full Review

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★★★★★

“Wish I had switched sooner”

Written on: 10/05/2016 by rjc8019 (1 review written)

Love the choice, love the time slots, love the texts with drivers name and reg number and Following small snag of broken eggs....amazing customer services (cannot fault). Wouldn't shop anywhere else online now ....very happy! Just wish I'd switched sooner… Read Full Review

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★★☆☆☆

“Fish fingers from essential waitrose had large bone in...”

Written on: 06/02/2016 by McClellanmu280 (1 review written)

As above my toddler cd have choked to death! I got a refund but wasn't happy… Read Full Review

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★★★★★

“Ocado - the best online supermarket”

Written on: 23/12/2015 by Brock409 (1 review written)

Really great service even offering same day delivery slots too. The people from ocado that you meet are fantastic (drivers etc) and we were lucky to get a tour from the CFC Dordon, Midlands senior management team  and the place is amazing. The environment is state of the art with conveyors and sorters with loads of technology....nothing like a normal supermarket. Ocado really care about their customers and this shows in the quality of service. We received all of our shopping and have a… Read Full Review

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★☆☆☆☆

“Useless delivery service which defeats the point”

Written on: 04/12/2015 by danielcheifetz (1 review written)

Final straw. Ocado have let me down again with a delivery. I have had numerous difficulties with Ocado deliveries in the past but have stuck with them because of the quality of their food. Today, they have again confirmed that they will not be able to deliver. I have people coming for dinner tomorrow night and need to prepare food this evening. Will now have to make a trip down to the shops. Totally unacceptable service with no back up, particularly when they are charging as much as £7 for a… Read Full Review

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★☆☆☆☆

“worst delivery experience ever”

Written on: 28/11/2015 by BrooklynnMcBride439 (1 review written)

I ordered Ocado and never really had any issues with previous orders beside -don't buy fresh fruit and vegetables as you always receive the ones you would def not pick in person. I ordered because I had friends coming for dinner and my delivery slot was between 3-4pm. Nope, no one came. An hour later I called customer service and they've told me the driver is real close. Nope, no one came. 3h later I called again and they've told me they cancelled the order cause they don't have the capacity to… Read Full Review

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★★★★★

“Fantastic service and delivery”

Written on: 16/11/2015 by Arturo141 (1 review written)

I live in East Sussex I started using Ocado because I had a voucher, but the ease of ordering on line and the service and politeness of the delivery drivers is brilliant. Thank You Ocado… Read Full Review

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★★★★★

“What a brilliant service”

Written on: 28/10/2015 by JoCoyne (2 reviews written)

I ordered online as I had a first customer voucher. Website easy to use and change. Slot for delivery was free and I could get one at short notice. On the morning, I received a text to advise the driver - would be coming and gave me the vehicle registration. He was the happiest and most cheerful delivery man ever, he put all my shopping in the garage at my request and we got a free new customer gift. Really pleased with the service… Read Full Review

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★★★★★

“Excellent delivery service”

Written on: 05/10/2015 by dgReid192 (1 review written)

I have just used Ocado for the very first time - in fact this is my first experience of online shopping and I have been very pleased. Using the website to complete my order was fast and easy, and even though I didn't order until late last night I was able to obtain a delivery slot today at 5pm today. The delivery was completely free of charge plus I benefited from a £20 voucher off my food shop bill! The delivery man arrived on time this evening whom was extremely pleasant and helpful. He… Read Full Review

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★☆☆☆☆

“Delivery never turn up”

Written on: 26/09/2015 by CassieStephenson483 (1 review written)

Booked the delivery for the time slop, never turn up and no any form of message to inform me there was a problem with delivery. Worse experience with any supermarket online shopping… Read Full Review

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★☆☆☆☆

“Failed to deliver, sent text after delivery slot”

Written on: 22/07/2015 by Lisalou45 (1 review written)

I have or rather did have Ocado delivered every week. This week was important as I was just out of hospital and on crutches. My delivery slot was 12-1pm. I received an email saying they were running 60mins late....fair enough. However, just after 1pm I received a text from the driver saying he'd ran out of delivery time, his shift was finished. What is wrong with people nowadays, what happened to integrity and thought for the fellow human being. He was out already and had my shopping in his… Read Full Review

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★★★★★

“Fantastic first time shop!”

Written on: 21/05/2015 by Johnson463 (1 review written)

This was my first time shop and I was delighted with the deals! But the best part was the delivery, the driver was brilliant. He explained everything I needed to know as a first time shopper and even though it was 10pm and he had to bring my shopping up 3 floors he still delivered excellent service with a smile! I have told friends and family about Ocado and will continue to shop here. I hope this level of service continues..I'll be a shopper for life! Great work Ocado!… Read Full Review

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★☆☆☆☆

“they cancelled my order with a stupid reason”

Written on: 04/05/2015 by tjStrickland287 (1 review written)

to confirm my order number is : 3400262352 i orderd aptamil 1 starter pack 8 times and paid via pay pal. everything went smoothly then after some time . i recieved an email saying ' This is an automated email sent on behalf of Ocado. We regret to inform you that we have cancelled your order, which was due to be delivered between 20:30 and 21:30 on Sunday 3 May. We decided to take this action because we have been unable to verify the payment details that relate to this order. As an online… Read Full Review

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