I have been locked in a battle with Nemo Loans since the pandemic - I initially emailed them to say because of the pandemic my income had been limited. They continued to email - not offering any help whatsoever despite what Rishi Sunak had stated. I restarted paying them in September - they then sent a very nasty letter to me in January 2021 about the amount of arrears that had racked up - I went through their "complaints" process - and was told I wasnt allowed a payment holiday as there were arrears on the accoun - amounting to £15. I finally decided to fight them and did all my research and got back to them having to physically read to them down the phone the FCA Guidelines stating they HAD to offer the payment holiday. I then took this to the Financial Ombudsman and won - they had to backdate the payment holiday, take off all the arrears and all the interest and charges. THEY WERE NOT HAPPY about this- they took their time to do this, the financial ombudsman had to write and phone them a further 4 times to get them to act. Yesterday I got my extra compensation. I phoned them and said I should get a letter of apology for all the stress and upset they put me through. They refused stating: "The financial ombudsman always take the customers view - we had nothing to do with it" AND "The fca guidelines stated we should turn people down - we turned hundreds of people down because of the guidelines" - If they have done that they have been absolutely illegal. If any of you have a loan with Nemo, and were affected during the pandemic and they offered no help and you got into arrears which they have chased - get in contact with the financial ombudsman ASAP - I have also linked in the FCA within my complaint - although Nemo said yesterday: "People threaten us with the FCA all the time, but nothing ever happens to us" It's time the FCA did something about this bunch of charlatans, I will continue to fight, because it scares me how many people they put through hell during the pandemic.

I desperately needed a loan of £40k when my husband left me. The high street lenders wouldn’t help me, thought I was too much of a risk, Nemo did and saved me, although I understood why it was a much higher interest rate. I had just one interest increase since but also a reduction in interest. I have £10k left to pay. I’ve always paid on time and have clear and precise annual statements so on the whole I’ve had good service. Just hated the interest rates. They helped me when no one else would...

I went through the Financial Ombudsman and won the case. I had a variable loan with Nemo which only went up! It took a while but with patience you can beat them. If you believe you have a good case write to the Financial Ombudsman.

These jokers need closing down. Customer service is awful. Going to make a complaint to the ombudsman about them. Anyone had any positive stories about complaining? One direction interest rates. Rude staff If I hear one particular womans voice on my answer phone again I will scream and I have I do not want to talk to her. They need to be ashamed of themselves and what I was sold. Somehow they get away with not even following their terms and conditions and making it up as they go!

took out a loan for 15k in 2015 over 10 years, after 5 years they offered us another 10k over 15 years, we were young and stupid and regrettably said yes, have paid back to date £41,000 i have another 3 years left and have £14,000 left to pay and when I think of all that money I could weep, esp as in all that time we have been on interest only mortgage :( they are bullies and parasites, the staff are unsympathetic and we live hand to mouth before of this awful company, thank god they have now stopped giving loans and so others will be saved the hassle.

I took a loan with Nemo and now, after 10 years of paying a lot more each month than I should've, they treating me with repossession... Has anyone actually won a case against these parasites and if yes can you please share how?

I all so hate this company I paid all my arears off I have 3 years left with this loan Shark company . Only to be told that there is charges to be paid now and they are 900 pounds they never told me about the charges I had to pay . When I was in arears so if you are in arears with this company and you pay your arears off expect heavy charges I have to pay more on my loan now to clear the charges if I don’t then they will take me to court in three years and take my house they said they have done it befor they will do it again .

Took a loan out for 22,000 pounds, paid back in full with interest + extra on top of that BEFORE the end of the loan, and Nemo found I had to pay a extra 16,000 + on top. I have been fighting them for years, they slowed things down, told out right stories, and asked me to tell stories to others (that I have been offered 75 pounds compassion for as I proved this) I wanted and offered to pay the interest but they would not take it, and I have had to pay the compounded interest that I feel is totally unfair. I was waiting on the outcome from the Financial Ombudsman Service, and said I would pay what ever they said, but 3 days before the outcome, they went to court to reposes my home (YES 3 DAYS, after years of me having to wait on them) So I said OK I will pay, as I had to, and they added almost 2,000 onto my account for bills to reposes my home, I am still fighting this, and yet to have a breakdown on this, can anyone tell me is that a fair amount, bearing in mind on my account the setting up of the repossession had already been added to my account and the court said all they did was press a button (I found out later was AFTER I wanted to pay, that again they slowed down getting the new end settlement amount ) They have also threatened my Mum on the phone (I can not prove this, asked for copy of phone calls from them, and could not find this one!!!) Said would not look at a offer, unless my accounts (that was not a problem) but also the accounts of my Mum and Brothers homes/bank accounts/wages was given to them, they are now saying this is not true, DESPITE it being in court papers. I did ask for help from Nick Clegg, and he was a help for a time, but he is no longer an MP, so might have to look for help from someone else. NEMO have wrecked my life and cost me thousands, **** DO NOT USE EVER ****

We used Nemo for our extension 10 years ago and were due a considerable bonus payment , in the middle of our term we had some financial issues due to illness which lead to a down turn in work and finances , this lead to arrears , which we agreed to repay sending six month updates, we were constantly harassed between these periods for more money which we could not afford , unknown to ourselves this has lead to our bonus not been paid due to a small clause in there terms , they have no consideration for our financial situation , they have there own in house complaints which obviously, always side with themselves , would never ever use or recommend this company, we intend to fight to recover our bonus , and would have liked to have terms explained before we signed , knowing what we know now we would have gone else ware

As of Sept 2017 we have regularly paid them up to three months ago due to my redundancy - they are already talking about prepossessing the family home and clearly do not care. The people on the phone are not interested in you or your situation and this is after 15 years of regular payments (never missed one). AVOID!

Issued a warrant of possession in 2010 after we fell into arrears, didn't go ahead as agreed an amount to over pay to clear arrears. Been paying this and a little more since then, now reissued warrant as not happy with our recent offer of even more now our circumstances have changed. Still proceeding with warrant etc. Complained twice now going to ombudsman as Nemo are lying through their teeth with them info they have submitted to their solicitors that we have not paid anything to them! I have the bank statements! No calls or notes, the ones you want, are ever recorded. The over payment we have offered now will clear the arrears off in less than 2 years but we would have sold our house by then , in fact it's going on th market end of Aug! Nemo are disgusting, dishonest and should be closed down! Rest assured if this goes through I won't stay quiet and I will stick up for all of the others and it will be me taking them to court!

borrowed 26000 11 year on still owe 25500 paid over 31000 back have to sell house to pay them off 

Took out a £17,000 secured loan with Nemo four years ago. Interest rate 8.9%. Payments are £211/month. Half the payment is interest? And after four years we still owe £14,000!! Recommended by Sensible Home Finance, I'm going to try to get them to sort it out!

Worst decision of my life taking a loan with these money sucking vampires. They call it a second mortgage but that is just facade for if you get behind, we'll take your house. Which they attempted to me, fortunatley for me while they were working on taking me to court i was busy complaining to the ombudsman about all the ppi that i had payed. They had too pay me back to the tune of £10,800 lmfao. I used the money to promptley pay them back which left me with just six monthly payments, four years shy of Nemo predictions. Plus i still have a home for my family.

I am £400 in arrears on a £25,500 loan secured on my house. I have just got off the phone with them, during the conversation it was put to me that I should sell my house to pay them off. Seriously £400 in arrears, that is almost one months payment. I have made arrangements with them before to pay this off and they have taken the extra payments out of my account for months and then told me the arrangement didn't go through and I still had the arrears, but they were happy to take the extra money from me. I threatened them with the financial ombudsman and they paid me £100 in compensation. They knew they had seriously messed up. I would not go near these people they are very very unprofessional.

I borrowed 36k, after 6 months my monthy payments were increased by £50. 9 years later I still owed them 36k. 

I have had a fairly positive experience with Nemo. I am coming to the end of paying the loan off. I have had some bumpy rides - not being able to pay a couple of months etc. but they have always been pretty supportive and understanding. Customer service seems OK when I contact them. I did write to them about a year ago and ask them for a statement of account, it took them about 4 months to respond!

I took a loan out for £20000.00 over 12 years. I decided to pay it off early after 3 years of £280.00 per month payments. My early settlement was £19526.00. Nemo customer service would not listen and the only explanation was read parrot fashion from a script. Non of this was explained when I took out the loan. I would recommend a loan shark rather than NEMO who are loan sharks but hide it under a false facade. Don't touch them with a barge pole.