Order was received later than expected and an item was damaged, impossible to get in touch with representative on the phone and they don't reply to emails. When i did eventually speak to member of staff she was really very rude, practically accused me of damaging the goods myself, informed me i could return but it was very likely they would return them to me as it had been 5 days since i received them.I asked for a manager/owner to call me back, that never happened.Paypal refunded me eventually but it took awful lot of time sorting that out. I hope customers start shopping else wear at more reputable companies as these guys are conning a lot of people according to the reviews online.Wish i had seen them before i ordered.

Order was received later than expected and an item was damaged, impossible to get in touch with representative on the phone and they don't reply to emails. When i did eventually speak to member of staff she was really very rude, practically accused me of damaging the goods myself, informed me i could return but it was very likely they would return them to me as it had been 5 days since i received them.I asked for a manager/owner to call me back, that never happened.Paypal refunded me eventually but it took awful lot of time sorting that out. I hope customers start shopping else wear at more reputable companies as these guys are conning a lot of people according to the reviews online.Wish i had seen them before i ordered.

Product arrived in shabby condttion, packaging disgraceful zero after sales help, would not purchase from this company again clearly they have no interest in how the goods arrive, and they are certainly not interested in your comments or concerns, or the inconvenience caused to you. There is nothing I like about this company and would not let my family and friends purchase anything from them

Received my order & felt that there was a fault, emailed the company & did not receive a response until I sent chasers & then received a curt email advising that they have 100's emails a day!! Then the demanded a photo, didn't reply for weeks despite chasing & advised 'they didn't feel' there was a fault. Not good enough when paying in excess of £100 for a child's outfit! Much better retailers out there, will not be buying from here again.

Lovely clothes horrible staff with bad attitudes, do they really want people to shop there again?

Absolutely love Kids Cavern, warm and friendly staff and great reception given when looking for items. Fabulous website with a lot of variety, good advise would be to sign up to their newsletter as I've just got a 20% voucher for some of the winter boots hint to other mums! Really easy to shop on there site, did have one of my items out of stock but had an email letting me know which meant I could get something else instead, customer services are really friendly and help you loads! Overall if your happy to spend a bit more for good quality genuine designer gear go to Kids cavern, they even do an in-store paying off system which is great coming up to Christmas going to pick up my stuff tomorrow; I've been shopping there for years and wouldn't go anywhere else

Great website, friendly staff, most top brands for children in one place, have more for boys also as many designer shops you find the owners go mad on girls clothing and there is never much for boys. Great shoe collection and often cheaper then other local designer shops.

Overall, a very nice shop. Nice staff very helpful, only one bad point I would say is stuff sells out of sizes very quickly.