Debenhams Reviews - www.debenhams.co.uk

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Latest Reviews

★☆☆☆☆

“Shocking service - click and collect”

Written on: 27/05/2018 by Chrisjordanuk (1 review written)

I ordered a suit online via click and collect at the liverpool store. The suit was for a wedding and was due to arrive the day of the wedding. It never arrived. The store couldn't tell me when it would arrive either. I wasn't allowed to cancel the order and swap it for another suit from the store. I was told I would have to buy another and wait for a refund. The store staff weren't interested. I complained online and received a similarly disinterested reply. Basically "your suit will be there… Read Full Review

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★☆☆☆☆

“webside horrible to use today”

Written on: 19/01/2018 by xdRobb471 (1 review written)

This has happened to me before but I had forgotten. Again trying to choose and buy online, the expiry date could not be put in because the slider stopped at 7 and I needed 12. Having finally got over that when it finally worked, I proceeded to put in all my debit card details which it happily took from me. Then I was stopped from proceeding past the "to checkout". As I had put in everything and I am experienced in buying online without hitches, I thought maybe my order had gone through… Read Full Review

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★☆☆☆☆

“Awful restaurant food ”

Written on: 10/12/2017 by Rileyi93 (1 review written)

Had jacket potato with prawns today in your restaurant in Carlisle,it didn’t come with a salad as it does everywhere else.Prawns were almost tasteless,potato was over cooked and served in a cereal bowl making it very difficult to cut as the bowl kept revolving.At £4.95 was very much overpriced.Will not eat here again and would not recommend… Read Full Review

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★☆☆☆☆

“Totally rubbish ”

Written on: 08/12/2017 by Williammacadoodle (1 review written)

Day off - unpaid - no order delivered. 25 mins holding on phone - unpaid - no answer. Just so bad and still not resolved. It’s just not on and toataaly stressful… Read Full Review

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★★★★★

“Hi ”

Written on: 04/11/2017 by ugMilne122 (1 review written)

Suki Bari from the fragrance in Ilford debenhams dept gave a excellent service was friendly and very helpful . Came to buy 1 bottle perfume and went with buying 6 bottles… Read Full Review

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★☆☆☆☆

“selling dangerous goods”

Written on: 27/10/2017 by xzJones276 (1 review written)

selling dangerous goods. Having purchased a picture from Debenhams it fell and broke within a few minutes of being hung on the wall. One of the mounts have broken under the weight of the picture. Luckily it missed my granddaughter. My wife has just spent around an hour on the phone trying to resolve the issue and I cannot believe how inept their staff are when it comes to customer service. Will never buy from them again. If you have shares in Debenhams I suggest you sell them as a business… Read Full Review

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★★★★★

“Service and store cards”

Written on: 19/07/2017 by Philip264 (1 review written)

I came in to the Carmarthen store quite late today as I needed to buy a suit for an upcoming wedding. I was greeted at the till by a young assistant who offered me a 10% discount if I opened a Debenhams Mastercard. She went through all the information about the card in detail and made sure that I understood everything before beginning to sign me up to the store card whilst also making sure she answered all the questions I had about the card. As the young assistant was doing the application, I… Read Full Review

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★★★★☆

“Bra fitting service”

Written on: 16/05/2017 by Boyd105 (1 review written)

Would like to thank Your Staff member in your Perth store today for her good customer service and professional manner in assisting me in purchasing a bra that fits. She was extremely patient and went out her way to get something that suited… Read Full Review

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★☆☆☆☆

“Customer service is appalling from staff they need to...”

Written on: 30/04/2017 by BrandenKelly (1 review written)

Customer service is appalling from staff they need to listen to their customers some of the staff are rude when they talk. They need to be retrained in customer service… Read Full Review

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★★★★★

“Furniture Order”

Written on: 06/04/2017

Ordered a sofa and two chairs .then decided to send the chairs back .From first contact to pickup .the service .and communications has been excellent.Delivery was smooth .all items unpacked .placed in the room .boxes and wrapping all removed .Well impressed… Read Full Review

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★★★★★

“Make up review ”

Written on: 15/03/2017 by Fernanda100 (1 review written)

I got my make up done in store by the man I dealt with in your Newcastle store. All I can say is wow love love love it!!! Made me look & feel amazing & his customer service was amazing too! Will definitely be coming again!… Read Full Review

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★☆☆☆☆

“Luton debenhams unfriendly unhelpful ”

Written on: 18/11/2016 by LaurenOddy (1 review written)

I thought I'd share my visit to Luton branch Debenhams yesterday as I quite frankly have never met so many unhelpful and unfriendly members of staff in such a short period of time in one store.So I have a 18 month old who is quite frankly a handful to say the least so I try avoid shopping in store at all costs but needs must and I'd like to mention I'd also tried contacting store before visiting but could not get through after being on the line for 7mins to check item I was after was in… Read Full Review

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★★★★★

“Furniture Order”

Written on: 21/10/2016 by Carolynmjones (1 review written)

Visited Milton Keynes store to purchase one large and one medium sofa plus an armchair. Very helpful and informative lady . We were kept in touch regarding the progress of our order and given a two hour slot prior to delivery date. Delivery team phoned fifteen minutes prior to reaching us. They were very pleasant and efficient, unpacked all items for us to examine them and took all packaging away. We are most impressed with the whole process and very pleased with our purchase… Read Full Review

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★☆☆☆☆

“Debenhams refusing to refund for faulty sofa.”

Written on: 21/07/2016 by b4rby (1 review written)

The base of our sofa collapsed after a few months. Debenhams said it was just settling in. One end is now unusable and Debenhams are refusing to refund us. Shocking product and shocking customer service. Shame on you Debenhams ! Do not buy furniture from Debenhams… Read Full Review

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Shopdirect's Response to b4rby's Review

Written on: 10/11/2016

Hi
sounds terrible, write to the CEO office at Debenhams, or failing that the retail ombudsman.
Good luck

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★★★★★

“Personal shopper experience in Southampton store”

Written on: 18/07/2016 by Bennettni386 (1 review written)

I arranged to have a personal shopper in debenhams Southampton for my daughters graduation. She was very friendly, polite and informative and matched a dress to suit my needs perfectly matching it with shoes and bag I had already purchased. I was made to feel very special by herself and manager from the minute I arrived. I can't thank you both enough and also the young lady in makeup who even matched a lipstick to go with my outfit. I really enjoyed the experience and left feeling a million… Read Full Review

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★☆☆☆☆

“Bad experience at debenhams bra fitting service ”

Written on: 01/05/2016

Took my 14 year old daughter to get fitted for a bra, am extremely annoyed with the sales assistants attitude, she was argumentative and gave unnecessary opinions, one which really distressed my daughter was:"has anyone ever told you that you have one breast bigger than the other?"which wasn't the case but to say that to a young girl,my child infuriated me, then questioned me when I said I didn't want under wired bra as I felt my daughter was too young, I found the whole experience very… Read Full Review

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★☆☆☆☆

“Debenhams do not assemble beds”

Written on: 02/04/2016

Bought a Willis & Gambier bed from Debenhams. It was damaged, probably when it left the factory. Had to glue it together and then assemble the bed myself because the delivery company refused to do it. As this was contrary to the terms of the purchase, Debenhams offered 10% discount. Under protest this was improved to 11%. But they would not have bothered if I had not hassled them. It took a week of phoning them to get this result… Read Full Review

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★☆☆☆☆

“Poorest service ever experienced ”

Written on: 02/02/2016 by Arianna134 (1 review written)

Today I visited the barely minerals counter there was no assistant available to help me so I asked on another counter for help. I was told that it wasn't her department and someone would be back at 5 if I would like to come back, I would just like to say I think this is really poor customer service… Read Full Review

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★★★☆☆

“Poor Customer Service”

Written on: 26/01/2016 by cravagan (1 review written)

visited Debenhams Trafford Center Manchester on 26th Jan 2016 we visited quite a few sales point where staff were chatting and not bother with customers who were browsing no interaction at all. When we did finaly purchase a ring it was just wrapped in a small tissue and given to me with my reciept. then they got back chatting i asked for it to be wrapped in something better and was past a plastic money bag a joke. I am sure if these Sales points interacted with customers Service would be… Read Full Review

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★☆☆☆☆

“Lost delivery, refused to resend & no offer of...”

Written on: 01/01/2016

They refused to resend a replacement for losing my order in the delivery process. Was not offered any compensation for this failure of service. On top of this the communication was robotic and disinterested. A decent remedy would have been to refund and resend but they couldn't care less. I would strongly avoid if you don't like being treated like a number… Read Full Review

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