Chums Reviews - www.chums.co.uk

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★☆☆☆☆

“I ordered 6 mugs and you won't believe this ,instead...”

Written on: 29/11/2017 by DonovanCarey31 (1 review written)

I ordered 6 mugs and you won't believe this ,instead of the mugs I received a vibrator .Im a 74 year old man,disgusting… Read Full Review

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★☆☆☆☆

“Mattress Topper”

Written on: 28/11/2017 by lanka9 (1 review written)

I ordered a Mattress Topper online. There was no mention of when it would be delivered. When I didn't receive it after 2 weeks, I phoned and was told it would be shipped directly from the manufacturer in China which would take 4 weeks. Even after 4 weeks, when I did not receive it, I cancelled my order and am waiting for the refund. The service was terrible and you get fobbed off when you phone… Read Full Review

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★☆☆☆☆

“Not as illustrated and not as ordered”

Written on: 11/07/2017 by Pruman (1 review written)

Just received 3 x trousers. Colours NOT as ordered and totally not as illustrated. You live and learn… Read Full Review

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★☆☆☆☆

“Don't respond to emails - Poor service”

Written on: 30/06/2017 by Mstredd (1 review written)

Have not spoken to anyone but no response to emails and no visible delivery status of order when logged into personal account Having sent 2 emails 2 days apart still awaiting a response re some indication about delivery/order status. Last email asked them to cancel order and refund… Read Full Review

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★☆☆☆☆

“My experience as a customer with Chums ”

Written on: 29/06/2017 by osPowers396 (1 review written)

If you want to by goods from Chums, then you need to know that you need access to a returns collection point or pay £5 to have it collected by a courier. That is my experience, I'm 80 years old and am stuck with a parcel miles away from a collection point. No more purchases by me from Chums!!!… Read Full Review

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★☆☆☆☆

“Very dissapointed with Universal Hob Covers! Avoid!”

Written on: 18/05/2017 by Unluckycustomer (1 review written)

After waiting for three weeks for delivery, the induction hob covers came in a completely smashed condition. The web-site was misleading, they never told the customers that the induction hob covers (poppy, grey, slate) are made from thin glass! My finger was cut on the broken glass when I opened the parcel, and both covers were smashed in thousands of tiny pieces of glass. Now we are waiting for a refund! Unsatisfactory service and low quality product! Avoid!… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 29/09/2016 by Irvine100 (1 review written)

Returned ods. Despite numerous calls and emails money has not been refunded. Truely shocking customer services… Read Full Review

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★☆☆☆☆

“Owed money”

Written on: 08/09/2016 by Jasiahu491 (1 review written)

Chums owe me £22. I have rung times which costs money. Told something different everytime. I have receipts that I have sent Goods back, but cannot seem to get my money back. I have sent a letter recorded deliver, but they still have not contacted me. Do not know what to do next, don't think I will ever get the money back. I will never order from them again. I am being bombarded with e mails to buy, several a day. What a shambles, never had this trouble with any other catalogues… Read Full Review

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★☆☆☆☆

“taking your money and its not even in stock!!!!!”

Written on: 10/04/2016 by FinneganHanna430 (1 review written)

Ordered two bra's from this company and as the website was advertising that a white size 16 was out of stock I ordered an 18 - no problem order accepted and money taken from my account. Firstly the only acknowledgement was from paypal - I had to call Chums (10p a minute and holding for ages!!!)to confirm my order had gone through to be told it must have been an admin error. My packet arrived only to be be a bra short and a message saying the white one was ' on back order and will be with me… Read Full Review

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★☆☆☆☆

“Why doesn't managment read these reviews ????????”

Written on: 23/02/2016 by McLain1947 (1 review written)

After reading these reviews, I am at a loss as to why "Management" is not doing something about this. An average of 1.5 stars out of 5 is appalling. The goods I was told were out of stock 4 weeks ago are still appearing on the website. Still shaking my head !… Read Full Review

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★☆☆☆☆

“Ordered some pillows through A Wowcher code (which was...”

Written on: 14/02/2016 by 444Broussard (1 review written)

Ordered some pillows through A Wowcher code (which was a new experience) as you have to get a code from Wowcher and then go to the company's website whose product it is and order putting in a code. Firstly the code wasn't accepted, several times, but then for some reason when 'voucher code' was displayed before the Wowcher code, it accepted the code - I wouldn't have dreamed of putting that in before, who would. Then just when I thought I was getting somewhere, it wouldn't accept my payment… Read Full Review

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★☆☆☆☆

“Get your act together !”

Written on: 04/02/2016

Absolutely appalling! They have a department for this, a department for that and a standard answer; " we don't do that - the other department does that, so I can't help you ". Seriously people get your act together! Placed an international order, admittedly the order arrived quicker than I expected but to get the information I needed to place the order was unbelievably painful. I had to return the order for a smaller size and when I called to explain it was an international order and could… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 05/01/2016 by teenywear (1 review written)

We placed an order on the 11/12/2015 and paid for it. On chasing up on the 5th of Jan after spending about 10 minutes was told the order was never placed on the system although money was taken. No mention of an apology for this and on requesting a discount was bluntly told nothing doing !We wont be ordering from this company again as obviously customer relations is not a priority… Read Full Review

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★☆☆☆☆

“Terrible Company Stay Clear”

Written on: 19/04/2015 by achieverswales (3 reviews written)

I purchased two pair of shorts from this Company, even though you pay postage the shorts took over a week to arrive, when I tried them on my Wife fell about laughing, she said I looked like Eric Morecambe in the scout master sketch with the huge baggy shorts, I returned them the same day using their delivery service and getting a receipt with a tracking number, the shorts were signed for on the 13/04/2015, I phoned the company and was told that they had received the shorts and a refund would be… Read Full Review

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★☆☆☆☆

“Customer service? Joke.”

Written on: 21/03/2015 by Nannymog (1 review written)

Have often thought about trying an order from Chums, we'll eventually did, BIG MISTAKE took the payment from my account immediately, even though they new that they weren't in stock, didn't bother to let me know, so after contacting them to chase up order which was long overdue, they said that they would contact the suppliers and get back to me, needless to say they didn't! Contacted them again to cancel the order and request my payment returned, they said that they would let me know once it was… Read Full Review

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★☆☆☆☆

“faulty not collected , housbound stuck with sparking...”

Written on: 04/02/2015 by Stanleyjv459 (1 review written)

elderly and housebound buy from this catalogue , the fan heater my parents bought is sparking . they can return it but have to take it to a collection point a mile away . both in their 80s and housebound .no longer driving . spoke to customer services who said no way to collect from home ask a neighbour to take it to collection point , she is 93! will make sure they order from another catalogue that does pick up faulty goods from the home… Read Full Review

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★☆☆☆☆

“Take note of my experience”

Written on: 18/12/2014

Chums Ltd (quote) '...automatically generates a substitute item when goods are out of stock.' ( That quote is from a letter to me.)The goods sent may not be requested or wanted but Chums may still take payment. I'm not the only reviewer to complain about this practice. Sending unsolicited goods is illegal under consumer legislation. Also my goods were wrong so I was entitled by law to a FULL refund of ALL my payment. I got it only after threatening an action against them in the 'Small Claims'… Read Full Review

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★☆☆☆☆

“Ordering on the phone”

Written on: 03/10/2014 by MadisynMcCallum336 (1 review written)

Orders by phone are not confirmed by email or given a reference number so impossible to trace. Contact with Service Department highlighted this issue but was not addressed by Chums. First order delivered next day, second order not delivered. Third internet order and fourth telephone order delivered within few days. Emailed Chums but was informed the mis signing parcel was signed for but the Company got its wires completely crossed and the delivery has not arrived, finally confirmed by the… Read Full Review

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★☆☆☆☆

“chums pass on their cash flow problems to their customers”

Written on: 19/09/2014 by swMcGuire157 (1 review written)

order from these people and your order will dribble through thanks to "stocking issues". then prepare yourself for a mountain of junk mail with each delivery. then prepare yourself for a mountain of junk mail coming through yout door. teh stuff wasn't too bad and ordering direct saved a fiver per item over retailers. this is outweighed by them being a total pain… Read Full Review

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★☆☆☆☆

“80 year old swindled”

Written on: 24/07/2014 by gillipot (3 reviews written)

Mum who in her 80s returned £70 worth of goods to this firm costing her £7.00 when she noticed no evidence of refund on her Bank statement she contacted them on a costly rate on the phone to be told they had not recieved them, although Mum had the proof of returns they would not honour it, mum not been in this situation before and being her age not understanding where and what to do next she left it at that, our family was not aware of the situation as she didn't want to upset us, thought we… Read Full Review

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