It was already one month when I called them that they provided me with useless details such as the product that needs to be replaced is not in India , the company needs to supply it from abroad ... Shame on the Nokia brand, a real waste. Read all the feedback before purchasing a Nokia.

I tried to purchase a phone through the site whereby MOBILE PHONES DIRECT try to PRETEND THEY ARE NOKIA, don't be fooled people and buy elsewhere as the customer service skills in this place are ZERO. They actually have a customer service manager called Claire Grinham who admits she is unable to sort your problem out. You could not make it up!! Due to what can only be flaky software, they placed 8 amounts of £232.99 of approval on my debit card, don't know how to reverse them and cannot see that they are at fault. So I am left without access to funds in my bank. And if I get any charges they don't see that they are responsible. Why on earth did Nokia give the Ratners of the mobile phone industry their brand to ruin? Or have they become so big they are re branding as Nocare??? AVOID THIS COMPANY THEY ARE NOT TO BE TRUSTED AND BLAME THE CUSTOMER FOR THEIR OWN MISTAKES.

I ordered a Nokia N97 from the Nokia shop and then returned it (see my review of the N97 for the reasons..)
They were quite good about accepting that the phone was sub-standard and thus offering me a full refund and sent out a label to send the product back with - so far so good.
I then returned it and then heard nothing.
After 2 weeks I called them up (their phone line is constantly busy) and was told rather abruptly that it takes 1 month to process a refund. This information was not conveyed to me before and was not in the T&C's on their site as far as I could tell.
So, 1 month passed and I called again and was then told that they didnt know what was going on and that the refund was 'in the system but not progressing'. So, basically the first person I spoke to didnt even check this by the sounds of it.
Anyway - once this issue was discovered they were very quick at rectifying the problem to be fair to them - but it really shouldn't have happened in the first place.
It's a shame, but I'll definitely use a retailing like http://www.expansys.com/ next time who seem to be much more professional and customer service orientated

This is a review of the customer service that I have received so far in trying to buy a Nokia 5800 XpressMusic (silver trim) plus a Nokia 16 GB microSDHC Card from the Nokia UK Shop for £ 255.00 plus £ 3.99 Standard Delivery (described by the Nokia UK Shop as 3-5 days) as a birthday present for my son.

Overall, I am not impressed. I ordered the items online on the evening of Tuesday 19 May. It's now just after three in the afternoon GMT, Thursday 21 May and there has been absolutely no progress in my order. The items are just sitting there in my account with the description "This order has not shipped". Further, the order details state that neither item is on backorder.

My billing address and delivery address are both in the UK. The Nokia UK Online shop gives UK customers the option of a different UK address for delivery. (You just have to tick the appropriate box when you order and you can enter a separate UK delivery address.)

I have repeatedly emailed the Nokia UK Online Shop to ask what's happening with our order but have yet to receive a reply. I have checked with my card provider who has confirmed that they authorised payment to the Nokia UK Online Shop the same evening I made the order.