Y Felinheli (Port Dinorwic), Hotel Plas Dinorwic

A lovely location. Although that is where the good points ended for us. Awful food served for our function, no manners from management staff, especially the owners Mr Jones and his son. They (as in Mr Jones Snr and Jnr and Hotel Plas Dinorwic) have a very bad reputation locally. I would steer well clear.

My partner and myself booked this hotel as a 'last minute' break. The staff at the hotel were, without exception, all very efficient, welcoming and friendly and went out of their way to make our stay a pleasant one.

Our room was bright and cheerful, very tastefully furnished and spotlessly clean, as indeed was the rest of the hotel. Breakfast on Sunday morning was excellent - there was as much tea, coffee, juices, cereals and toast as we wanted and we were even offered second helpings of the splendid full English cooked breakfast!

The hotel is in a lovely position overlooking the sea and harbour with plenty of parking and even bike racks for those so inclined!

We will certainly be returning in the future and highly recommend it to anyone.

My family stayed in a Timeshare self-catering exchange apartment in March 2005. It seemed fine until we found that the cooker could not be used, as it did not pass the local safety requirements. The hotel chef extolled the virtues of a timeshare company based at the hotel. Verbal and written guarantees persuaded me to part with money that I will never see again, as it is probably in Spain with him.

Surprisingly but understandably top hotel management sought to distance themselves from this individual by disclaiming all responsibility for what happens in the hotel, denying that he would have made the guarantees, and stating that his current address is unknown (but any payment can be forwarded!). An investigation by the BBC had to admit failure.

A holiday should leave you with happy memories and this one did not. I was gullible; do not fall into similar traps.