Until recently i would have given Sunday Times Wine 5 out of 5. I was very happy with their wines and their customer service. However, when it goes wrong, it goes badly wrong and their attempts at resolution fall far short of good with poor communication. I called customer services last November as I was having a large party for my birthday. I spoke to a helpful representative and upgraded my order, being careful to cancel the scheduled order as I wanted a different selection for my party and I was assured this had all been done . This was delivered in error, I was billed for it and then had a nightmare trying to arrange for the wine to be collected. I lost confidence in Sunday Times as a provider of fine wines when 3 failed collections resulted in the wine being left out in sub zero temperatures and I realised that some poor customer was going to receive it. When I informed customer services it was clear that this wasn't an issue and this just stuck in my head. I wouldn't want wine which had been left out in below freezing temperatures . So i cancelled my scheduled Christmas order. I was therefore furious that they sent and delivered wine i didn't request or order......without an invoice and are now chasing me with debt collection, trying to claim that I haven't paid a due bill. The wine was delivered Christmas weekend without an invoice and without paperwork so i am going to have to try and identify it as I wasn't in and it got put away by my other half.....we were having a party and he presumed I had ordered it .  Once again I contacted customer services to let them know all of the above. The only response I have had is confirmation that Yodel are coming out to collect the box....which I don't have and i don't know which wines to return. I have asked STW to cancel my wine club membership. So my advice is....brilliant company till it goes wrong. Although the brilliant company bit was a little spoiled with the returns in November which were left outside for 3 days. None of this should have happened and customer services have dealt with it in a way which made it considerably worse. I have even had messages stating they are trying to contact me or have left me messages.....None of which is true. Am feeling very let down and very frustrated with it all. Unfortunately I can't recommend them and am trying to cancel.....but it isn't easy!

Many good wines to choose from, however the delivery is very unreliable. Firstly, the carrier claimed to have delivered 2 cases of wine and left with a neighbour, it wasn't with ANY neighbour. Sunday Times Wine Club said they would sort it out. The following day only one case arrived therefore I refused this delivery. I phoned Sunday Times Wine Club again to complain but they were unhelpful. They stated it was a split delivery that was always going to arrive on 2 separate occasions. This was not explained before and took a conversation with a Club representative to clarify. I did get a phone call from a Wine Club supervisor who eventually sorted this out and gave me a £20 refund. It could have been a lot simpler and much less hassle for me; a shame really because the wines are very good.

Offered a good discount to join, advised that I would receive email notification of upcoming proposals, giving me the right to accept or cancel. No notification was provided, when a call was received to upsell to me, I asked to cancel and was cut off. No option to cancel on the website, so have to go through a call centre. Friendly enough, just feel the difficulties they create to cancel do not reflect good business practice

Fine until you swallow it - then acidic aftertaste spoils it all. Not for me.

I received a "cold call" from The Sunday Times Wine Club and agreed to buy a case of wine at an apparently advantageous price. The young salesman was not the brightest, it must be said, not understanding the meaning of the word "robust", as my description of the type of red wine I like. When I clarified in simpler terms, he made a comment about people who like to "eat their red wine with a knife and fork", which I regard as a tactless and inappropriate remark. I only discovered, as I was about to make payment with my credit card, that I would in fact be signing up for a wine PLAN, this information having been kept quiet till then and not clearly explained even at that stage. Fortunately, I had not given him my card number or I, as an elderly woman who wished to buy a one-off case of wine for entertaining and to obviate carrying a load of heavy shopping, would have found myself considerably out of pocket at a later stage and bombarded with unwanted wine thereafter. If the wine is described as a special offer, therefore, take it as a warning that it means agreeing to join a special plan. Do be careful, everyone, of the tricks these wine clubs can play on the unwary. Maybe it is better to go to the supermarket after all. It is a pity The Sunday Times Wine Club has started these tactics, as actually I have bought a single case of wine from this company in the past with no hassle, it was delivered on time and was good quality. However, now I shall avoid all wine buying in this way.