I wasn’t aware that I had signed up to anything I simply ordered a case of wine and started receiving others. It’s virtually impossible to cancel and they never answer emails It’s not even good wine I’m AMAZED that the Sunday Times allows its name to be associated with this.

I got a telephone call from the sunday wines club and decided to get a crate of wine. The wine itself was fine, i had no problem with it. What I objected to was that 12 weeks later, i find 100 pounds had been removed from my bank. It just said "Sunday Time, Reading GB". I had to go through the bank to trace the source of this bill. I then went onto the sunday times wine website, and it was REALLY difficult to find the order that they'd put through automatically. I looked for the cancel subscription button, but there was none. It literally does not exist. You have to email them or ring them. I emailed them twice, asking them the cancel it, and pointed out that i didn't think it was cricket that they didn't make it clear when i sold wine over the phone that it was a recurring arrangement. Because it's not a direct debit and they have my bank details, i cannot cancel it the bank end. There's a special division of the bank that exclusively deals with difficult to cancel orders like this, I have to ring them up on Monday. In the meantime I telephones to see i can cancel over the phone, but their "systems are down" and I should ring them back at the inconvenient time of monday while i am at work, so I am still no closer to cancelling this order and getting a refund. If i'd have known that it was a recurring arrangement, I would never have agreed to it.

Saw the offer, should have known better, "to good to be true" and it was. Wine cheap plonk bottled as premium quality wine. Definitely not worth anything like the quoted prices, at the offer price as a new customer makes reasonable cooking wine, just don't try drinking it with a meal it will ruin your evening. They say you can cancel at anytime, but there is nowhere on the website to do so (that I can find. Have written to them online explaining wish to cancel etc. and as I now have come to expect no reply. I am now writing to the Sunday Times pointing out the terrible value, the problems and that perhaps they should review endorsing this wine club in their name. It appears to be run by a discount importer.

Placed my first order on Jan 20 with a paid for and deferred delivery date with the wine showing as in stock and available. Used an introductory voucher as it was my first order. Contacted 8 days later to be told they'd sold out of it and couldn't fulfil the order. To add insult to injury was offered a more expensive wine with a derisory additional discount from it's already overhyped price which was claimed to be analogous to the one no longer available. When Amarone is a similar substitute for a Napa Cabernet then that's the day I switch to spirits as my palette is clearly shot. I cannot for the life of me understand how a company as large as Laithwaites (as it is they behind the website facade) cannot track stock correctly from a website order. If it was that my website order coincided with a telephone order for the last of the stock, why did it take 8 days to inform me of such? I can't help but feel that someone made a decision to bin my order due to the use of the voucher, just a feeling as I say. Utter incompetence and an appalling introduction to their service.

Really dissapointed - thought the Sunday Times would only offer real quality wines.

I waited 3 days and after numerous promises my wine never arrived. I expect they use cheap couriers,take too many orders and are unable to full all of them. Absolutely incompetent.