Southern Electric Reviews

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★★☆☆☆
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Southern Electric

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Latest Reviews

★★★★☆

“A Good Company”

Written on: 09/07/2019 by Helene123 (9 reviews written)

This is a good , solid company that deals with queries and problems efficiently. Their staff seem to be intelligent and listen to their customers. My only criticism is that they sometimes estimate bills when you could easily read the meter yourself… Read Full Review

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★★★★★

“We had a small problem while having our meter changed...”

Written on: 28/03/2019 by caroleandlawrence (1 review written)

We had a small problem while having our meter changed which resulted in a short circuit, after discussing the issue with sse a very helpful lady sorted everything out with ease she was the most helpful lady we could have wished to speak to we thank you very much for your help and concern in this matter thank you once again … Read Full Review

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★★★★★

“VERY HELPFUL STAFF , VERY CARING SIMPLY THE BEST”

Written on: 06/03/2018 by tyMcCallum58 (1 review written)

WE HAD STORM DAMAGE TO ARE VERY REMOTE AERA NO ELECTRIC AFTER REPORTING ARE PROBLEM TO SSE THEY WERE WONDERFUL INFORMED AND KEPT INTOUCH ALL THE WAY THROUGH THE REPAIR. THE STAFF WERE VERY CARING , POLITE SIMPLY THE BEST SERVICE YOU CAN GET. TOP PROVIDER......MANY THANKS SSE… Read Full Review

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★☆☆☆☆

“SSE Consistent Failings! ”

Written on: 16/02/2017 by AyanaOgden (1 review written)

SSE Consistent Failings! When is an on-line facility not an on-line facility? When its with SSE! SSE ‘Give a metre reading’ You can’t use for weeks at least twice yearly! Failure to even give a Credit amount on the account! What is the point of an -online facility that simply fails you regularly? Then having to run the gauntlet of indifferent and insincere staff that are unhelpful and patronising. Often finding mysteriously one’s credit missing for no apparent reason is the… Read Full Review

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★★☆☆☆

“SSE,Return a tex you will be charge premium rate”

Written on: 04/11/2016 by pjart67 (6 reviews written)

Just switch over to SSE for utilities so have been tex via SSE for reading before switch over only to find that the tex i replied to are charge at premium rates Be aware . Also trying to get through to customer service any time of the day is a joke… Read Full Review

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★★★★☆

“Gerry from the Customer Services Team was brilliant”

Written on: 27/01/2016 by JasleneMcIntosh486 (1 review written)

Understanding and helpful Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant… Read Full Review

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★☆☆☆☆

“ Insulting ”

Written on: 06/06/2015 by 40Howard (1 review written)

I am not even a customer of this ragbag company and have never been. They mistakenly took £210 from my bank account and after it took me a whole day to track them down and get them to accept thsieer mistake they wanted to offer me just £10 compensation a goodwil payment they called it. I won't repeat what I told them but I wanted an amount equal to the money they took from my account plus £150 for loss of earnings. They had the temerity to ask me for evidence of my loss of earning. They… Read Full Review

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★☆☆☆☆

“Lack of understanding”

Written on: 07/05/2015 by rhoneysett (1 review written)

Having paid Southern electric monthly for my gas for the last 7 years, I was shocked to discover I had a bill for £1800 outstanding when I moved house. Closer inspection of bills showed that, according to the meter, my gas consumption had increased by 5 times over the last year - physically impossible you would think. Maybe a faulty meter? No - they will not check it as we do not live there any more. Do the new owners use Southern Electric? Yes. Will they contact them? No. I now need to… Read Full Review

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★☆☆☆☆

“BEWARE ”

Written on: 27/03/2015 by leec87 (1 review written)

I was given an estimate for bills which persuaded me to sign up. I had 3 visits from SE to check the meter with one of those visits supposedly to make my bills even cheaper based on my usage.3 months later my bill was over £200 and they said my whole time with them had been undercharged. They had also told me various lies over the phone which led me to ask for the telephone recordings. It took them months to process the request for the outcome 'they've now been deleted'. I have refused to pay… Read Full Review

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★★★☆☆

“SSE have greatly gone down hill”

Written on: 25/03/2015 by Mauriceq9 (1 review written)

I have been a customer of SSE for over 8 years and I have noticed their customer service that was the best is now poor. As I had found a much cheaper deal I decided to leave them. When I rang them to give my final readings the other day, the woman was more interested in selling me broadband. She didn't bother to ask why I was leaving. Despite telling her I could not be reached by phone, I had a missed call from them. I can only guess this phone call was prompted by me cancelling my direct… Read Full Review

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★☆☆☆☆

“ripped me off”

Written on: 14/03/2015 by kabita0727 (1 review written)

been customer for 4 years but since last year they are charging me so high.every 3 months i kept having problem with my payment.they kept on increasing my direct debit without warning even though i said them i will pay at the end of the year wholesome money whatever i have owed them.every time i call them customer service staff said different things and got me very confused.now i changed my provider the final and bill came up to £413 even though i manage my account before i moved on.they have… Read Full Review

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★☆☆☆☆

“Poor Service After Bereavement”

Written on: 08/12/2014 by AveryAdair278 (1 review written)

After death of my mother I had an absolutely dreadful experience trying to sort out continuing electricity supply to her house with Southern Electric. 43 minutes on the phone trying to simply change over to my name/details as Executor, in the interim, before house is sold. Their customer service is poor. Typically "reading from a script", The operator asked me 4 times to confirm my name during the exasperating conversation, not to mention all the other stuff they had to read through, repeat… Read Full Review

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★☆☆☆☆

“Customer phone line”

Written on: 07/12/2014 by Miranda1986 (1 review written)

Good luck in getting anyone on the phone as the number is constantly engaged or no one answers! and this is the line to pay your bill!!!!! Time to change supplier for me… Read Full Review

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★☆☆☆☆

“Extremely rude and incompetent customer service”

Written on: 03/10/2014 by AlexisRalston1979 (1 review written)

This is probably the worst energy supplier in England. Customer service is so rude that is unbelievable. I was trying to pay a bill and had to phone 4 times, every time waiting on the line for over 15 minutes to be answered by a rude person. Awful, avoid!… Read Full Review

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★☆☆☆☆

“AwfuL Customer service and rubbish website ”

Written on: 19/09/2014 by Nevillebw305 (1 review written)

near impossible to access online billing, site is a pile of Poo. Instant chat has a wait of 25 mins! And then booted out due to activity. Don't even bother trying to phone them they never answer. Am leaving after they put direct debit and prices up with no warning. Almost as bad as EDF!!!!!… Read Full Review

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★☆☆☆☆

“DONT USE THIS COMPANY”

Written on: 01/09/2014 by Vaughanzh192 (1 review written)

DONT USE THIS COMPANY!! TERRIBLE!!! WAS INITALLY PAYING 80 POUNDS DIRECT DEBIT AND THEY INCREASE IT TO 142 WITHOUT ANY WARNING!!… Read Full Review

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Lifexperience's Comment

Written on: 06/12/2014

Cancel the direct debit. Then phone them up and tell them unless they stick to the agreed amount you will not reinstate the direct debit. Be firm.

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★☆☆☆☆

“Don't use, incompetent staff. ”

Written on: 23/07/2014 by Horton323 (1 review written)

Took hours to get an answer on phone , after several long calls waiting. I received a plan and stuck to it. Two days later no electric again. More phone calls and more money wasted to be told the first person I spoke to had got my plan wrong. Cost me another £60.00 to be reconnected. Disgusted… Read Full Review

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★☆☆☆☆

“How to waste time”

Written on: 20/07/2014 by BraedonMaynard (1 review written)

Why does it take these numpties 3 hours to answer the phone?… Read Full Review

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★☆☆☆☆

“Customer Services on phone is shocking”

Written on: 02/07/2014 by Jones33 (1 review written)

I was made to feel awful for asking her to explain some of the jargon to me and go in to a bit more detail to explain the tariffs. I'd been on hold for so long and I only have a a few hours to sort this so didn't think asking questions would be a problem. She may be familiar with her script but I am not. I've been left on hold for 1 hour 3 minutes and counting......,I'll await the documents… Read Full Review

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★☆☆☆☆

“Ridiculous”

Written on: 13/06/2014 by qcKlein1946 (1 review written)

Poor, pricing, no compromise. Calls cast 10p per minute and it takes them almost half an hour every time to "connect me to an adviser" upon which it seems i have been transferred to someone with the intelligence little above that of a chimp. It is theorised that a monkey after a while would type the entire works of shakespeare which seems to be a damn sight more likely than someone picking up the phone and actually being capable to sort any problem. I mean seriusly, where do they find these… Read Full Review

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