written by AbigailCochrane119 on 18/06/2021
When I was using my old provider my bills was coming high so I asked SSE to help me to change my meter and they promised me they will change my faulty meter but swtcih to SSE so I changed to SSE and believe me for three month no engineer came to replace my faulty meter so I said let me change SSE but they warned me if I change my provider now which is SSE I will get penalty’s. They cheated me. Don’t trust SSE. And please don’t trust All supervisor specially Joy tario she promised me and then never replied my email neither called me when she came to know the meter will not change. Shame to SSE
written by dingding1 on 03/02/2020
After 20 years I moved away from SSE. To a cheaper tariff. Then the calls start and the hassling and you realise what a peaceful and no hassle company SSE had been. I will try to move back to SSE now, maybe not as cheap, but feels better.
written by Helene123 on 09/07/2019
This is a good , solid company that deals with queries and problems efficiently. Their staff seem to be intelligent and listen to their customers. My only criticism is that they sometimes estimate bills when you could easily read the meter yourself.
written by caroleandlawrence on 28/03/2019
We had a small problem while having our meter changed which resulted in a short circuit, after discussing the issue with sse a very helpful lady sorted everything out with ease she was the most helpful lady we could have wished to speak to we thank you very much for your help and concern in this matter thank you once again
written by tyMcCallum58 on 06/03/2018
WE HAD STORM DAMAGE TO ARE VERY REMOTE AERA NO ELECTRIC AFTER REPORTING ARE PROBLEM TO SSE THEY WERE WONDERFUL INFORMED AND KEPT INTOUCH ALL THE WAY THROUGH THE REPAIR. THE STAFF WERE VERY CARING , POLITE SIMPLY THE BEST SERVICE YOU CAN GET. TOP PROVIDER......MANY THANKS SSE.......
written by AyanaOgden on 16/02/2017
SSE Consistent Failings! When is an on-line facility not an on-line facility? When its with SSE! SSE ‘Give a metre reading’ You can’t use for weeks at least twice yearly! Failure to even give a Credit amount on the account! What is the point of an -online facility that simply fails you regularly? Then having to run the gauntlet of indifferent and insincere staff that are unhelpful and patronising. Often finding mysteriously one’s credit missing for no apparent reason is the SSE way! With SSE Senior staff refusing to address these regular problems and giving no reason why one can’t even use their on-line Metre reading etc facilities! Changing accounts without knowledge or consent of the customer! When will a regulatory authority actually stand up and take SSE on and Force them to put right the many Wrongs with in its industry!?
written by pjart67 on 04/11/2016
Just switch over to SSE for utilities so have been tex via SSE for reading before switch over only to find that the tex i replied to are charge at premium rates Be aware . Also trying to get through to customer service any time of the day is a joke ,
written by JasleneMcIntosh486 on 27/01/2016
Understanding and helpful Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant Gerry from the Customer Services Team was brilliant
written by 40Howard on 06/06/2015
I am not even a customer of this ragbag company and have never been. They mistakenly took £210 from my bank account and after it took me a whole day to track them down and get them to accept thsieer mistake they wanted to offer me just £10 compensation a goodwil payment they called it. I won't repeat what I told them but I wanted an amount equal to the money they took from my account plus £150 for loss of earnings. They had the temerity to ask me for evidence of my loss of earning. They made the mistake of thinking there was a contract in place THEY ARE INCOMPETENT AND ARROGANT IDIOTS One star because nil star is not possible TERRIBLE, NO WORSE THAN TERRIBLE
written by rhoneysett on 07/05/2015
Having paid Southern electric monthly for my gas for the last 7 years, I was shocked to discover I had a bill for £1800 outstanding when I moved house. Closer inspection of bills showed that, according to the meter, my gas consumption had increased by 5 times over the last year - physically impossible you would think. Maybe a faulty meter? No - they will not check it as we do not live there any more. Do the new owners use Southern Electric? Yes. Will they contact them? No. I now need to contact our buyers to ensure that they are not ripped off like we have been.
written by leec87 on 27/03/2015
I was given an estimate for bills which persuaded me to sign up. I had 3 visits from SE to check the meter with one of those visits supposedly to make my bills even cheaper based on my usage.3 months later my bill was over £200 and they said my whole time with them had been undercharged. They had also told me various lies over the phone which led me to ask for the telephone recordings. It took them months to process the request for the outcome 'they've now been deleted'. I have refused to pay and told them to take me to court but they've persisted in sending countless threats in writing and phone calls which resulted in me being forced to change my number. Beware of them.
written by Mauriceq9 on 25/03/2015
I have been a customer of SSE for over 8 years and I have noticed their customer service that was the best is now poor. As I had found a much cheaper deal I decided to leave them. When I rang them to give my final readings the other day, the woman was more interested in selling me broadband. She didn't bother to ask why I was leaving. Despite telling her I could not be reached by phone, I had a missed call from them. I can only guess this phone call was prompted by me cancelling my direct debits. As I am now with another company and I have already paid SSE in full, I certainly wasn't going to leave these direct debits active and continue paying SSE for energy that I do not owe. They can always write if they have a problem. SSe have become expensive compared to the smaller providers, and they won't pass on the drop in gas prices to to their customers. I have voted with my feet and switched. Although I doubt I will be missed.
written by kabita0727 on 14/03/2015
been customer for 4 years but since last year they are charging me so high.every 3 months i kept having problem with my payment.they kept on increasing my direct debit without warning even though i said them i will pay at the end of the year wholesome money whatever i have owed them.every time i call them customer service staff said different things and got me very confused.now i changed my provider the final and bill came up to £413 even though i manage my account before i moved on.they have ripped me off totally.they have so many excuses and the way they handle customer service is so ridiculous.its been very stressful.i really warn u all not to use this provider at all.
written by AveryAdair278 on 08/12/2014
After death of my mother I had an absolutely dreadful experience trying to sort out continuing electricity supply to her house with Southern Electric. 43 minutes on the phone trying to simply change over to my name/details as Executor, in the interim, before house is sold. Their customer service is poor. Typically "reading from a script", The operator asked me 4 times to confirm my name during the exasperating conversation, not to mention all the other stuff they had to read through, repeat, repeat etc etc. No wonder they take so long to answer their calls, if each operator is on the phone for 40+ minutes. If you are feeling bereaved, don't call them until you feel better! I had to go for a stiff drink afterwards, as so fuming and angry. I will definitely NEVER use this company again.
written by Miranda1986 on 07/12/2014
Good luck in getting anyone on the phone as the number is constantly engaged or no one answers! and this is the line to pay your bill!!!!! Time to change supplier for me.
written by AlexisRalston1979 on 03/10/2014
This is probably the worst energy supplier in England. Customer service is so rude that is unbelievable. I was trying to pay a bill and had to phone 4 times, every time waiting on the line for over 15 minutes to be answered by a rude person. Awful, avoid!
written by Nevillebw305 on 19/09/2014
near impossible to access online billing, site is a pile of Poo. Instant chat has a wait of 25 mins! And then booted out due to activity. Don't even bother trying to phone them they never answer. Am leaving after they put direct debit and prices up with no warning. Almost as bad as EDF!!!!!
written by Vaughanzh192 on 01/09/2014
DONT USE THIS COMPANY!! TERRIBLE!!! WAS INITALLY PAYING 80 POUNDS DIRECT DEBIT AND THEY INCREASE IT TO 142 WITHOUT ANY WARNING!!
written by Horton323 on 23/07/2014
Took hours to get an answer on phone , after several long calls waiting. I received a plan and stuck to it. Two days later no electric again. More phone calls and more money wasted to be told the first person I spoke to had got my plan wrong. Cost me another £60.00 to be reconnected. Disgusted.
written by BraedonMaynard on 20/07/2014
Why does it take these numpties 3 hours to answer the phone?
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As rated by our community of reviewers
Lifexperience's Comment
Written on: 06/12/2014
Cancel the direct debit. Then phone them up and tell them unless they stick to the agreed amount you will not reinstate the direct debit. Be firm.