EDF Energy Electricity Reviews

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Summary

EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?
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Media Gallery for EDF Energy Electricity

EDF Energy Electricity

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Latest Reviews

★★★☆☆

“Refunds not forthcoming”

Written on: 06/08/2017 by PaytonGill466 (1 review written)

Had no problems when they were my supplier but changed for a cheaper deal. Two months later despite calls and a letter, they still owe me money and keep apologising for the delay but give no reasons. I have got to now chase MY MONEY with the help of C A B. I am appalled that they can do this. Switchover should be simple. They owe me over £100. I wonder if they would be so lax if I owed them … Read Full Review

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★☆☆☆☆

“EDF completely rubbish ”

Written on: 24/05/2017 by Richardw291 (1 review written)

Very unsatisfactory customer service. Hopeless is probably a good word. Three weeks to try and get an appointment to get meter moved from back of house to side. Staff clearly don't understand what needs to happen. To contact EDF extremely difficult if you don't fit into a box that needs to be ticked. No clear phone numbers or contact details. They kept giving me a number for SSE!! The message on which said if it was to do with a meter contact your supplier. I did and they still kept… Read Full Review

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★☆☆☆☆

“Smacked me with a wholly unreasonable bill”

Written on: 26/04/2017 by Danieli1960 (1 review written)

Smacked me with a wholly unreasonable bill when I sold my house which made no sense either. Apparently I used the same amount of energy in 3 months as I did over 6 months the previous two years. Just can't trust them. Will not use again… Read Full Review

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★☆☆☆☆

“they put the phone down”

Written on: 30/03/2017 by shockingshocking (1 review written)

ring there number to give a reading 45 mins got a answer said hello they put the phone down on me rang again the same happen 25 mins wait still waiting now anther call this time i will finish with them shocking … Read Full Review

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★★★☆☆

“Good customer services, average value for money.”

Written on: 18/03/2017 by Whitakerwn337 (1 review written)

I'd been with 'SWEB' until the French company 'edf' took them over many years ago. I was always concerned about their nuclear power stations and the recent rise in my tariff was the final straw! So I left them three weeks ago for 'Green Energy UK' which is more environmentally sound and offers cheaper tariffs. Pros: Good customer telephone service and few errors Cons: Nuclear energy is expensive compared to fossil fuels and despite it's so called green credentials remains dirty and… Read Full Review

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★☆☆☆☆

“just found out im paying someone elses bill l this year!!”

Written on: 28/11/2016

I went on edf quaterly bills earlier this year asked for payment card been paying it religiously only to find out the numbers on card do not match numbers on statements and I've been paying some lucky persons bill for 9 months!!! THEY WILL BE GETTING A PIECE OF MY MIND and I'm not repaying for their mistake FUMING… Read Full Review

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★☆☆☆☆

“Disgusting awful France company”

Written on: 22/09/2016 by Taylorug291 (1 review written)

Very poor management, extremely confused, very disgusting and shameful company. It is the France company regimes system just take your money. Will never ever recommend to other people to make someone disaster. Please please please DO NOT make the agreement to them to avoid the disaster to you. Just think, is it only one energy company supply energy to you? There are many. You EDF go away and happy to see you will collapse. BYE all sharers… Read Full Review

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★★☆☆☆

“Totally Confusing Payment System”

Written on: 15/08/2016 by Dip8934 (2 reviews written)

EDF have this totally confusing billing system where they insist on using so much paperwork. They say you can pay an estimated amount quarterly which sounds fine but before you do this you have to send a meter reading each time which generates another load of paperwork to adjust the payments! If you agree to this way of paying the meter reading should only be taken once a year as it has already been estimated as to how much you are using over the year - hence the quarterly estimated charge… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 23/06/2016 by Wiseman1992 (1 review written)

Power outage for over 600 homes in Southampton, my Mum, who has a heart monitor linked to the local hospital was one who lost power. We contacted EDF - excellent speedy response, and when the power returned about an hour later, no less than two customer service staff contacted us to check all was OK - could not have asked for more… Read Full Review

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★☆☆☆☆

“Beyond awful service”

Written on: 19/06/2016 by XavierRobinson (1 review written)

They send emails which won't open , make automated calls , and send estimated bills , direct debit system doesn't work Absolutely awful service Can't wait to leave them !… Read Full Review

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★★☆☆☆

“metervchange”

Written on: 06/05/2016 by MarcoKehoe205 (1 review written)

being with EDF for 3 years on a prepayment meter,i decided to change and pay dd. The engineer came and fitted a smart meter, but he disconnected my hot water cable .They sent out another engineer he said its the wrong meter. but I have to phone again to rearrange a time slot to fit another, after 45 minutes on the phone and being cut off 5 times before I could confirm a time,lost 2 days pay waiting for the engineers to come, now they saying I need to pay a electrician to connect the hot… Read Full Review

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★☆☆☆☆

“Arrogant & patronising”

Written on: 03/05/2016 by wyBlake325 (1 review written)

They tell lies about appointment dates and times. They don't actually make the appointments. They laugh at you when you tell them there is disabled people in the house. They give a good will gesture credit in one hand and take it back in the next. They leave you without heating for days even though your part of their priority services scheme for disabled people. I can't think of any one thing that I like about this company. They don't Phone you back. You have to call them all the time… Read Full Review

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★☆☆☆☆

“EDF dangerous system (France)”

Written on: 28/02/2016 by jcRiley1991 (1 review written)

I am an electrical engineer and have tested many houses in France. ErDF have dug up the transformer earth after I complained, but lied to me about the original resistance. The letter (in French) that I recieved said it was just a little over at 40 Ohms with a regulation of 30 Ohms. ERDF electrical expert put in his report that the original measurement was 303 Ohms. If you take earth loop impedance tests at each house back towards the transformer, you can a close approximation of the transformer… Read Full Review

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Elect-Safety's Comment

Written on: 28/02/2016

I forgot to mention, it has taken two years of constant hounding, three letters to the CEO, five visits from technician to fix a simple fault.
During the testing period by ErDF the harmonics suddenly improved, and when the test meter was removed the power quality went bad again.
It is the worst company I have ever dealt with, actively trying to cover up their incompetence.

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★★★★★

“easy company to deal with”

Written on: 17/02/2016 by Hurleyap1971 (1 review written)

Always have a good customer service with EDF the staff are friendly and obliging the web page Is easy to get all the relevant information you need .recently checked out the new deals and spoke to Mathew Bell who again showed me why I stick to good companies who have good customer service staff. if you are reading this join EDF and lose the other wasters. L.H.H… Read Full Review

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★★★★☆

“Best of a bad bunch!!”

Written on: 15/02/2016 by Mikejb1970 (2 reviews written)

I've had my issues with various Energy suppliers. on one occasion I had to instruct a manager from Scottish Power how to calculate a gas bill...four times before he got it. I'm with EDF at the moment and I've had no problems ......yet. Customer service has been good particularly during my current war with Npower. Good website...easy to submit meter reading which update my balance straight away. Customer service answered the phone promptly which is always a bonus… Read Full Review

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★☆☆☆☆

“Missed Appointment”

Written on: 31/01/2016 by Kenny368 (1 review written)

Poor customer service from edf energy - Missed home appointment despite confirming attendance on the day, yet no compensation for my 1/2 day off work! They only pay maximum £30 mandated by OFGEM. ‪#‎thanksforwastingmytime‬ ‪#‎outofpocketcustomer‬ … Read Full Review

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★☆☆☆☆

“Awful Awful Awful”

Written on: 23/06/2015 by Crawfordow1968 (1 review written)

I was not with EDF I just made the mistake of moving!I asked my existing supplier to provide gas and electricity at our new address. I was told that EDF were the current supplier at our new house and there would be a period where we would be billed by EDF then it would change to my existing supplier.I received bills for both utilities paid them and thought that was that. No not that simple! I received another gas bill from EDF I rang them and said why have I got another bill from you it should… Read Full Review

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★☆☆☆☆

“WHAT DOES IT TAKE TO GET A NEW METER INSTALLED?”

Written on: 08/06/2015 by Reilly260 (1 review written)

Still Trying just to get a new Builder Supply Electricity Meter after 8 weeks, phone calls, messages, delayed and missed appointments is like a nightmare. Causing chaos to build schedule and inconvenience to us, you would never believe. As they don't have own engineers, its a case of pass the book!!Even frustrating for own staff, as have an advisor trying to help but communication is not at all clear. I am now going to have to look at compensation for such terrible service. Will anyone at… Read Full Review

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★☆☆☆☆

“Rude,Arogant”

Written on: 09/03/2015 by MiaMcCracken361 (1 review written)

I would not use EDF if it was half price their bullies,they never sent me a bill and let your bills go through the roof,and do not like you switching suppliers… Read Full Review

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★☆☆☆☆

“New Meter fitted - beware! ”

Written on: 17/02/2015

We had a very bad experience with EDF Energy. Out of the blue we got a bill for approx. £2000 above expected on our electricity. We studied old bills and couldn't see why this had happened. We were confused by readings produced by EDF that were listed as actual readings. Eventually after months of hassle, worry and phone calls an EDF employee divulged that a number of these 'actual' readings were produced by EDF themselves i.e. they were not actual readings at all. Eventually we could… Read Full Review

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