EDF Energy Electricity Reviews

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Summary

EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?
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Media Gallery for EDF Energy Electricity

EDF Energy Electricity

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Latest Reviews

★☆☆☆☆

“service and breakdown of bills”

Written on: 17/07/2019 by TnJacobs (2 reviews written)

You asked above if I would recommend them to a friend, I wouldn't recommend them to an enemy I paid them money I didn't think I owed and then asked for a breakdown to see if it was correct, they refuse to give me a breakdown or even a bill but then gave my details to a debt company saying I owe them money They would send me three enact replica letters all posted on the same day and all asking for information I have already given them numerous times and did I see them advertising as green or… Read Full Review

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★☆☆☆☆

“Extortion”

Written on: 18/06/2019 by carlellis (1 review written)

After witnessing the gas and electricity bill increase from approximately £60 to £90 then again to £125 per month within 1 year I quickly changed providers. EDF were contacted to query the final charge of over £220 and to explain the reason for leaving. The customer service responded with "You're on a standard variable tariff due to your contracting expiring, which is why the pricing has increased. Because we have followed procedure there is nothing that we can do." A few points to… Read Full Review

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★☆☆☆☆

“unpaid refund”

Written on: 02/05/2019 by wippet (1 review written)

This company is atrocious. They make it quite clear they will pursue businesses and private customers mercilessly for unpaid bills. However if they owe money all polite requests for refunds ,they ignore .The arrogance towards customers surprises me in that I wonder they have any at all.I feel that their billing system is poor, shambolic and not fit for purpose . More recent complaints point to system is in place that it makes it stressful to exit from EDF. These people will be running a power… Read Full Review

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★★☆☆☆

“Hard Sales Company”

Written on: 13/03/2019 by LiviaDonovan162 (1 review written)

This just a quick advise to anyone thinking about joining EDF Energy, please be aware their customer service is very poor without adequate support. They don't listen to customer and like to impose their will on you without any consideration. I spoke to few of their employee over the phone and couldn't get a coherent response regarding the information that I want. Your bill will always increase anytime you submit a reading even after you have follow all their advice on reduce consumption. I have… Read Full Review

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★☆☆☆☆

“Me and my three year old with no gas/electric for...”

Written on: 01/08/2018 by dolarerin (1 review written)

Me and my son have had no gas/electric for three days now. we have waited for and emergency engineer who ended up not showing. customer service are rude and have no compassion. going to try and get different company. would never recommend this company and hope nobody has to go through what I've gone through with them They have sent me on a run around for about three days now with getting a electric key, gas card, and just having electric in my property… Read Full Review

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★☆☆☆☆

“Don’t bother ”

Written on: 22/01/2018 by 271Rose (1 review written)

Totally useless company who promise stuff but it doesn’t happen. Don’t even bother going with this company they don’t even reply to complaints… Read Full Review

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★☆☆☆☆

“Complete and utter rubbish”

Written on: 29/12/2017 by IngridManning442 (1 review written)

If I could give less than one star I would. Shockingly bad company, claiming they're doing me a favor by billing me when we had closed our account with them. DO NOT USE this company… Read Full Review

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★☆☆☆☆

“Worst experience”

Written on: 22/12/2017

I had such a bad experience with edf. Standards tariff rates are disgusting… Read Full Review

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★☆☆☆☆

“bullies and incompetents ”

Written on: 30/11/2017 by dbThornton308 (1 review written)

EDF are bullies who send out brutes to frighten vulnerable individuals. I have missed one payment due to illness, despite of writing a letter offering an explanation and apologizing and equally reassuring them that i would make up for the missed payment, EDF has still sent out three men to my home to intimidate me. Their behavior is indescribable. This event has left me feeling violated and humiliated And equally intimidated and shocked as i make regular payments, except for one, an… Read Full Review

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★☆☆☆☆

“Terrible in every way”

Written on: 28/11/2017

I joined EDF as they are a large company and I thought I would be looked after. They didn’t return my calls or emails and the further I went up the chain the less they cared. I had joined with them on a fixed term and now I am stuck with them and their higher prices. I was told I could leave (without asking) but I would have to pay a penalty for both! Horrible company, worst energy company I have ever been with… Read Full Review

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★★★☆☆

“Refunds not forthcoming”

Written on: 06/08/2017 by PaytonGill466 (1 review written)

Had no problems when they were my supplier but changed for a cheaper deal. Two months later despite calls and a letter, they still owe me money and keep apologising for the delay but give no reasons. I have got to now chase MY MONEY with the help of C A B. I am appalled that they can do this. Switchover should be simple. They owe me over £100. I wonder if they would be so lax if I owed them … Read Full Review

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★☆☆☆☆

“EDF completely rubbish ”

Written on: 24/05/2017 by Richardw291 (1 review written)

Very unsatisfactory customer service. Hopeless is probably a good word. Three weeks to try and get an appointment to get meter moved from back of house to side. Staff clearly don't understand what needs to happen. To contact EDF extremely difficult if you don't fit into a box that needs to be ticked. No clear phone numbers or contact details. They kept giving me a number for SSE!! The message on which said if it was to do with a meter contact your supplier. I did and they still kept… Read Full Review

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★☆☆☆☆

“Smacked me with a wholly unreasonable bill”

Written on: 26/04/2017 by Danieli1960 (1 review written)

Smacked me with a wholly unreasonable bill when I sold my house which made no sense either. Apparently I used the same amount of energy in 3 months as I did over 6 months the previous two years. Just can't trust them. Will not use again… Read Full Review

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★☆☆☆☆

“they put the phone down”

Written on: 30/03/2017 by shockingshocking (1 review written)

ring there number to give a reading 45 mins got a answer said hello they put the phone down on me rang again the same happen 25 mins wait still waiting now anther call this time i will finish with them shocking … Read Full Review

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★★★☆☆

“Good customer services, average value for money.”

Written on: 18/03/2017 by Whitakerwn337 (1 review written)

I'd been with 'SWEB' until the French company 'edf' took them over many years ago. I was always concerned about their nuclear power stations and the recent rise in my tariff was the final straw! So I left them three weeks ago for 'Green Energy UK' which is more environmentally sound and offers cheaper tariffs. Pros: Good customer telephone service and few errors Cons: Nuclear energy is expensive compared to fossil fuels and despite it's so called green credentials remains dirty and… Read Full Review

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★☆☆☆☆

“just found out im paying someone elses bill l this year!!”

Written on: 28/11/2016

I went on edf quaterly bills earlier this year asked for payment card been paying it religiously only to find out the numbers on card do not match numbers on statements and I've been paying some lucky persons bill for 9 months!!! THEY WILL BE GETTING A PIECE OF MY MIND and I'm not repaying for their mistake FUMING… Read Full Review

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★☆☆☆☆

“Disgusting awful France company”

Written on: 22/09/2016 by Taylorug291 (1 review written)

Very poor management, extremely confused, very disgusting and shameful company. It is the France company regimes system just take your money. Will never ever recommend to other people to make someone disaster. Please please please DO NOT make the agreement to them to avoid the disaster to you. Just think, is it only one energy company supply energy to you? There are many. You EDF go away and happy to see you will collapse. BYE all sharers… Read Full Review

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★★☆☆☆

“Totally Confusing Payment System”

Written on: 15/08/2016 by Dip8934 (2 reviews written)

EDF have this totally confusing billing system where they insist on using so much paperwork. They say you can pay an estimated amount quarterly which sounds fine but before you do this you have to send a meter reading each time which generates another load of paperwork to adjust the payments! If you agree to this way of paying the meter reading should only be taken once a year as it has already been estimated as to how much you are using over the year - hence the quarterly estimated charge… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 23/06/2016 by Wiseman1992 (1 review written)

Power outage for over 600 homes in Southampton, my Mum, who has a heart monitor linked to the local hospital was one who lost power. We contacted EDF - excellent speedy response, and when the power returned about an hour later, no less than two customer service staff contacted us to check all was OK - could not have asked for more… Read Full Review

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★☆☆☆☆

“Beyond awful service”

Written on: 19/06/2016 by XavierRobinson (1 review written)

They send emails which won't open , make automated calls , and send estimated bills , direct debit system doesn't work Absolutely awful service Can't wait to leave them !… Read Full Review

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