written by lhPeters401 on 02/08/2016
second time travelling with inghams not impressed wont be going again no wardrobe or drawer space in rooms booked trip to milan was dropped off where the tour stsrted and told to find our own way to alexandre manzone street to catch coach back no directions very hot day and a 84 year old husband not impressed
written by Hartcy211 on 03/01/2016
Young kids with no idea on how to talk to seasoned skiers. Total lack of communication. We were dropped off nowhere near our hotel. When needed seemed to disappear. Notified us of pick up point, then turned up elsewhere. We required a wheelchair and was told one would be available but never turned up. Rep even fell asleep on way to airport, and wasn't even sure if he had the right people on board. We were meant to be picked up at 5.45am , he turned up at 6.15am looking like he'd just finished partying. Please stop employing bits of kids who's only interest is skiing, getting drunk and shagging. Employ better people who are interested in the job and pay them more and I'm sure myself and others would be happy to pay more for better service instead of the poop I've just received.
written by on 01/09/2015
just came back from austria from an inghams holiday flying with denim air. After failing to turn up for the outgoing flight the denim air pilot on the return journey from innsbruck decided to take off over half of the luggage and leave it at innsbruck airport without telling anyone. when asked why after landing he said the wind direction at innsbruck had changed and therefore the weight on planewas a problem. If this was the case why the hell did he fly and not get passengers redirected by coach to Munich as had happened on the outgoing journey. Not one family or couple had all their cases and had to queue for up to 2 hours reporting lost luggage,nearly 100 people. Its an absolute disgrace and Inghams should be ashamed for continueing to use this DENIM AIR and upsetting and losing so many customers . If you are booked with them good luck youll need it
written by YosefKlein164 on 09/07/2015
Just come back from Vienna, no welcome pack, no 72 hour Vienna pass as per brochure. There is no rep in Vienna had to ring area office in Innsbruck told by girl in office to buy cards and get receipt be refunded when back home, she would speak to area manager and he would contact us he never did. Very nice rep from Salzburg got in touch and she was excellent organised cards which we got on the Thursday evening, and she sent us welcome letter and trips book able through hotel which we got on the Saturday, 3 full days into holiday also details of our transfer back to Vienna airport on the Wednesday.This shouldn't happen someone must check that clients get what's promised am awaiting reply from Inghams to our complaint.
written by JazlynJordan on 22/07/2014
We arrived at the Grand Plaza/Locanda Maggiore montecatini, and we given a dark room with two low twin beds next to each other and a small bathroom. I was upset I thought this is not a four star hotel, we then went to use the bathroom to find the shower didn't work and the sink was falling off the wall! They them let us have another room only from the 4th floor for some reason. This time the shower worked, but the sink basin was stained with black dye. The bathroom did not have an extractor fan and had no window! The shower was cheap and nasty, and continuously over flowed all over bathroom making it very slippery. The food was not four star, the breakfast was the same each morning, the fruit had seen better days by the end of the week and fruit flies were all over the table. 3 times they gave me food I had not ordered, which left me feeling concerned as my husband is a ceoliac, so I would have expected high standard on the food. On the way home my husband asked for a gluten free packed lunch, and they gave him one containing gluten, this is too good. The Rep is fresh out of university and doesn't speak a word of Italian. This hotel is not four star, its more like a 3 star the outside rooms may look fine, but everything else is below par.
written by Tilley1956 on 24/03/2014
Catered chalet in Morzine France fen 2014. the lack of interested started at the airport when there was no reps to greet us! we had to ask Reps from another tour Operator where to go. Eventually we boarded the coach, we asked about ski passes etc but the rep didn't know what to do and told us to ask the rep at the chalet. On arrival no rooms ready which ok we can live with. But there was no welcome drink etc we had to rummage around the kitchen to find cups, cutlery, tea, coffee. The canapés consisted on some unknown topping on a piece of dry bread. Aperitif was some sort of sweet cordial and we had to use the same glass for the wine served with the meal. The meals were quite nice but the chocolates and coffee were now existent until the last after we had mentioned it for the second time. The menu for the even meal was never displayed we constantly had to find our own cups which mostly all of them were chipped and cracked. The table was never laid when returning from the slopes, again having to attack the dish washer to find everything. dirty dishes and clothes left on the landed, it looked like they'd given up and decided to go skiing instead. One member who was gluten intolerant and who had to pay a supplement actually had less food. there was no gluten free alternative bread, cakes, biscuits. she was constantly Forgotten regarding the canapés and desserts. she has since had her money retuned. bedding and towels were not changed All week and the Rep was extremely hard to find, leaving messages which he did not answer. Inghams advertise a 4 star 5 course chalet . Never again it's more like a 2 star. Don't book Inghams is you want quality!!!
written by on 01/03/2013
Booked a whole chalet for family New Year holiday (Victoria 2, Meribel). Flights & transfers were good. Arrived in Meribel to find previous guests still in the Chalet and not due to leave for another hour. Chalet was in a state of chaos, no rooms were ready, the main living area hadn't been cleaned at all and there were buckets, brooms and cleaning materials strewn around the room with little piles of swept up dirt dotted around. Staff seemed clueless as to what should happen and after about half an hour of confusion we decided to leave chalet to find something to eat, having been travelling since 3am. Whilst the chalet staff were friendly and helpful, they seemed inexperienced. We had no bread for two days with dinner (soup starter both days) as they hadn't received any from stores. Also we requested hot chocolate and nutella but neither were avaiable from 'store' so we ended up buying our own. One brand of cereal ran out during week and we asked for replacement but it couldn't be provided from 'store' so again, we purchased our own. The kitchen was filthy and the oven door was missing! During a mid week check by Inghams resort staff the kitchen failed it's hygiene check. There was turkey still in the fridge left over from Christmas week and frozen sausages left defrosting on top of other cooked meats. The Resort Rep was disinterested when we gave feedback about our arrival and just dressed down the chalet staff within our earshot when we had siad we felt they were not getting the support from Inghams that they perhaps needed. Lastly, the chalet was advertised as having a DVD player but there wasn't one on arrival. We did get a rather old one provided a few days into the trip but it had no remote control and so most discs wouldn't play as you couldn't select the play option. We are regular skiiers and have enjoyed many chalet holidays. I would not book an Inghams holiday again and would not recommend it to friends.
written by on 08/05/2012
I went on holiday to Lapland with Inghams in February 2012. An included part of that trip was a snowmobile excursion to the snow hotel at Laino. We arrived at the excursion departure point for instruction in the use of the machines. It was very dark and -35 degrees. The guide spent literally two minutes pointing in the dark at the snowmobile and then ran to his vehicle and started up. As a result, I had little idea of how to operate the controls and no chance to clarify things. Not long after we started, the guide rounded a sharp bend and climbed a hill. I failed to take the bend and crashed into a lamppost. This caused nearly €700 of damage which I had to pay for (my travel insurance wouldn't cover it either despite winter sports cover). They then denied it was dangerous, although on all subsequent trips they took a different route. I complained to Inghams who dismissed my issues out of hand. In fact, it was six weeks before they acknowledged my complaint! I'm now left with a hefty bill and nobody who will listen.
written by on 26/03/2012
We stayed at Chalet Perrier, La Plagne 1800, France for 1 week in March 2012. The flight and transfer were fine but we had several problems during the stay. The portions of the first night's dinner were tiny. The food was dry all week. The chalet hosts were scruffy. The boot warmers and sauna did not work all week. Inghams booked us in a spa for a few hours, but their driver failed to turn up to take us there?! The rep didn't do anything to help e.g. book meals or the luge that she was asked to. We didn't have hot water at all one evening, but the rep just said she didn't look after maintenance. Really poor service! Most in the chalet booked particularly for the sauna. I wouldn't recommend booking Inghams again. I've never had any issues with a ski break before this.
written by on 18/01/2011
absolutly awful. They call themselves a ski specialist tour operator but they don't seem to understand that people research the resort and hotel before they go. We were booked to go to a hotel in Ellmau, Austria as we were taking my daughter and the resort was very child friendly. when we arrived at Innsbruck airport we got to the bus to be transferred to our hotel to be told there was a problem with our booking and to go to the Inghams desk to be breifed on what was going on. The area manager came running over to tell us that the hotel we had booked 2 months ago was over booked and that we had too stay at another hotel that wasn't even in the same resort. They had placed us in Soll and to try and explain Soll it is the winter version of club 18-30. We were also tols that there was no hotel in Ellmau available and this was the only hotel that was available after a visit to Ellmau we discovered that 2 hotels which Inghams used had rooms available. A truelly spoilt holiday and an absolutely unprofessional company to travel with DON'T BOTHER if you want a trouble free holiday!!!
written by Skewif on 04/01/2011
Very disappointed. I have been skiing 3-4 times a year for 35 years and have never been on such a badly organised and chaotic holiday. It seems there is very little internal communication. They made many errors with our booking and the travel arrangements (changing our flight but not telling us is just one) They make the customer jump through many hoops to correct their own errors. Description of Chalet was far from correct. All 14 people in the chalet complained about the poor service from Inghams (chalet hosts were great though) and that spoilt the holiday. Avoid if you want a smooth running hassle free holiday.
written by on 06/03/2009
Change of hotel in December after booking in August. No explanation other than original hotel fully booked. Either the hotel refused the booking at a late stage or Inghams tried to book it late. Poor food and room d cor in Hotel Elizabeth in Ischgl. This is a 4* hotel allegedly.
written by cheshire cat on 12/02/2008
We have skied with Inghams for many years as we have previously always found them to offer good service and quality accommodation. We appreciate that these days luggage does go missing, however most people got their luggage Monday (2 day delay) and skis, boots but my wifes luggage did not arrive until Wednesday. All this on a skiing holiday where without your luggage you cannot ski and a nightmare for a lady staying in a 4 star hotel in the most exclusive resort in Austria with only the clothes she traveled in.
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Conantheblacksmith's Comment
Written on: 13/03/2013
not surprised at all