Virginia Hayward www.virginiahayward.com

★★★☆☆
2.8
50.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“Beautiful Christmas hamper”

★★★★★

written by 114Vega on 29/12/2018

Lovely selection of quality items at good price Delivery on time and recipient delighted. Just perfect!

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“Special 'thank you' hamper gift”

★★★★★

written by Ericknowlesreview on 28/12/2018

I chose the Virginia Hayward hamper collection to send a special thank you to neighbours of my elderly sister-in-law. They had gone overboard to help her out when she needed cataract surgery at a hospital quite some distance away. The hamper proved to be a superb way of trying to repay their kindness. The site provided a fantastic selection and the service and delivery timing was excellent. Many thanks to the Virginia Hayward team. People, Product and Process.....all five-star.

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“VERY POOR DELIVERY”

★★☆☆☆

written by CarolGH12 on 28/12/2018

Hi The hampers are good and wrapped and packaged well, but the delivery again this year was very poor, will not use again, too stressful. The delivery was not on we had to chase order, when it did arrive the driver would not assist with the drop off and left, two days later as we had to fight for a re-delivery it was returned, driver not happy.

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“Do not buy ”

★☆☆☆☆

written by on 05/01/2018

We ordered a hamper to be delivered on December 22nd. The recipients were HOME (implied by Virgina Hayward team they were not). Hamper left with a neighbor with no note to recipients to say it had been and no email to myself. Neighbors did not refrigerate sticker and by the time it got to receiptents all items except a bottle of wine and tub of cupboard pate had perished. Two emails and a phone call later we were finally offered our delivery fee refunded, £6, and declined a full refund of £60 or a gesture of good will to a new customer. Terrible service, waste of money, frustrating experience. Please avoid.

Berniicarr's Comment

Written on: 05/01/2018

*did not see refrigerate sticker.

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“Excellent quality of product and service”

★★★★★

written by 1962Shepherd on 21/12/2016

Have ordered many hampers from this fantastic independent business over the years. They have always delivered on both quality and value. All hampers have reached their destination without a problem and the recipients have always been delighted with the contents and products. I have used them for my business and personally and can't recommend them highly enough.

Berniicarr's Comment

Written on: 05/01/2018

We unfortunately had the opposite. Our hamper with peshisble goods was left with a neighbor when the recipients were HOME. This was three days before Christmas and as no note was put through the door nor am email sent the goods didn’t reach destination until Christmas Eve when the neighbour remembered to deliver it and the hamper costing £66 was ‘off’. Virgina Hayward team Initially refused to refund and after two emails plus a phone call we were refunded £6 delivery charge. They refused a refund or a single gesture of good will, voucher etc. An elderly couples Christmas gift ruined. Terrible service to a new customer.

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“Dreadful - Avoid”

★☆☆☆☆

written by Garcia473 on 05/12/2016

Ordered the Love from Santa Hamper as a gift. Arrived with some items missing, all items broken, boxes they were in were damp yet the box they were placed is was not at all damp on the inside or outside. The inner boxes were damaged. The items were not packed in the outer box with any padding or support so you could pick the box up and hear them rattling around inside. The outer box was not marked fragile which you would expect. You can smell damp on the inner boxes and I would not feed anyone these items. I have put in a complaint and am waiting for any response.

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“Think twice before purchasing from this hamper website!”

★☆☆☆☆

written by celinefrancois on 14/01/2014

Poor service from Virginia Hayward- would not recommend sending hampers to clients or abroad. The ordering was a difficult process with many wasted phone calls spent on retrieving the VAT receipt and tracking information for those gifts sent abroad. Post delivery it has come to light many respondents were unsure of the sender. With individual personalised messages written for each client and sent in Virginia Hayward this was not expected. Further time was spent contacting our client to see whether their package was actually received and clarifying us as the sender. Very unorganised and dissappointing service and would encourage interested customers to think before spending costly hampers from this website.

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“Very poor quality”

★☆☆☆☆

written by on 18/12/2013

We received the £50 hamper as a gift. The contents must be the cheapest they could source, mostly unknown brands including one item from Indonesia! There was a tub of broken crisps and a small pack of fudge which is simply revolting, but the very small packet of jelly babies was OK. They get good reviews because those buying them find the ordering process easy and those who receive them are too embarrassed to say how awful the contents are.

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“AVOID Virginia Hayward gifts - paid for but not received”

★☆☆☆☆

written by on 31/03/2012

I ordered approximately 100 pounds for x 2 gifts and paid extra for named day delivery. Only one item was delivered and this was delivered without the message card, so the recipient had no idea who sent it! The only way the confusion was somewhat solved was through Facebook. No idea where the second PAID item is. I suspect that the owner has a great website and products, but has no idea about customer service let alone satisfaction, the least of which would be to actually send the item that has been paid for. I will continue to try to contact via telephone, but advise any potential future customers to simply go elsewhere.

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“Cracker Hamper”

★★★★☆

written by on 23/01/2012

My Nan really enjoyed the hamper that I ordered this year from Virginia Hayward, although she did say that the crackers were a little bit dry. I'd have preferred two bottles of wine, but the sprakling wine was actually really nice. Netx year I'll see if there are two bottles before ordering!

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“The Virginia Hayward Traditional Christmas Hamper...”

★★★☆☆

written by shelleyh on 02/11/2006

The Virginia Hayward Traditional Christmas Hamper contains what you would expect in a Christmas hamper and looks very full, however contains average to low quality fillers. Nothing at all to write home about.

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“Beautifully presented gift, the Virginia Hayward...”

★★★★★

written by peterrichmond on 31/07/2006

Beautifully presented gift, the Virginia Hayward Traditional Christmas Hamper was full with delicious and scrumptious treats. I ordered from virginiahayward.com which is a fairly easy site to navigate through. Decision did take a while as I wasn't sure whether I wanted to go for this one which was about £180 or for some of the least expensive hampers (there are hampers and gifts from about £20, I think). Glad I went for this! Boy, there were some mouthwatering treats! What I really appreciated was the fact that a lot of the items were ones I had never come across before (you think you have tried biscuits, but try some of the Cairnsmoor biccies, you'll never turn back!!!)

Overall, I thought that the hamper was a decent price for what came in it. As a Christmas hamper, It was a real treat, we decided last year to really treat ourselves and this was a good way to start!

Shelleyh's Response to peterrichmond's Review

Written on: 02/11/2006

I think you must get commission from Virginia Hayward. Nice touch adding the URL too. In my experience, Virginia Hayward hampers are full of cheap, average-quality fillers, and they are simply dull. Nothing worth getting excited about.

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Emilyg3000's reply to Shelleyh's Comment

Written on: 14/11/2013

It is known in the business that Virginia Hayward are posting their own excellent reviews and getting people to post bad reviews on other hamper companies sites. A poor excuse of a company.

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