Clogau Gold Reviews - www.clogau.co.uk

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Latest Reviews

★★☆☆☆

“Shocking customer service/sales ”

Written on: 18/06/2022

Very poor experience, email queries ignored. Very disappointed. The jewellery is gorgeous, ...if you can get it!!!! (I have several items)… Read Full Review

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★☆☆☆☆

“DON’T RISK IT - CLOGAU TOOK MY MONEY THEN IGNORED ME!”

Written on: 08/06/2022 by gmThorpe149 (1 review written)

I am having to get police, ombudsman and credit card company involved as they have taken my money and broken the law. i’ve sent 15 emails since i was legally due my refund. they’ve been replying for weeks saying their accounts department is ‘looking into it’ but no refund ever comes. ****read reviews on other sites - they pull this stunt all the time*** they are breaking the law by not providing refund within the legal timeframe. i am still sitting here today without my refund. please… Read Full Review

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★☆☆☆☆

5 years ago I ordered a few pieces from clogau, which...

Written on: 14/04/2022 by Fearonjkblue (1 review written)

5 years ago I ordered a few pieces from clogau, which I returned them all as none suited me or were too large. They were returned the same day they arrived and were delivered back to them the next day and I was refunded.
I recently placed an order on their outlet site for £968. They took my money out of my bank then nothing. After 5 days I emailed them, then called them to be told there is an error and they would get back to me. They didn’t. I then sent another email, no reply from them. I
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Cathyq's Response to Fearonjkblue's Review

Written on: 08/06/2022

Same happened to me. I am having to claim back through my credit card. I hope people avoid them so they don’t have to go through the hell I have with them.

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★☆☆☆☆

“Do not buy an engagement ring from Clogau!”

Written on: 17/12/2019 by KRJ7 (1 review written)

Very poorly made jewellery, if you are thinking of buying a lifetime piece of jewellery for someone, I would recommend looking else where to avoid upset in the future. My sister had her engagement ring for Beaverbrooks, the quality is great, the ring still looks like new nearly two years on and the customer service is second to none. I’ve had my engagement ring for a little over two years and despite not wearing it for bed, in the shower, gym, swimming pools or to do any other household tasks… Read Full Review

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★★☆☆☆

“Twisted, Knotted Necklace”

Written on: 14/11/2019 by Janco1010 (1 review written)

I purchased the Kensington necklace for my daughters 40th birthday, however she has only worn it a few times as the extension chain is too long and keeps knotting and twisting around the main chain and clasp, it’s taken her ages trying to untangle so she remove it. Like a previous reviewer my father was Welsh so I too have a tie to this “welsh jewellery”. I contacted Clogau and explained and they said to send back and that they would investigate. I have asked them to remove the long… Read Full Review

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★★☆☆☆

“Awful quality ”

Written on: 23/11/2018 by Miriam228 (1 review written)

I had the celebration bracelet with the bubbles all the way around. First time that the catch broke i just thought ok, it happens. 2nd time it snapped where the bubbles join. 3rd one has broken when taking it off after the latch wouldn't close. I LOOK AFTER MY JEWELLERY i have plenty of other makes and no problem. Unfortunately one of the sales assistants also wasn't as pleasant with a return as when selling. Really sad as it was a well thought out present… Read Full Review

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Was this review helpful? 2 0
★★☆☆☆

“warranty is non existent”

Written on: 01/03/2018

I had my 50th birthday recently and my boyfriend bought me a necklace from the Clogau Cardiff store. Everything was fine until I wanted to register the free 2 year warranty. I followed the instructions and did it online, the purchaser was to receive a confirmation email.After a week or two no email was received.So I was in Cardiff and called into the shop to explain. The staff member was not helpful at all.I had to ask her to ring up and find out whether the necklace was registered and she just… Read Full Review

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★★★★★

“Beautiful jewellery and excellent customee service. I...”

Written on: 28/11/2017 by Araceli1975 (1 review written)

Beautiful jewellery and excellent customee service. I ordered a ring at 3pm and it was delivered the next day free of charge… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 25/07/2017 by ejBlevins71 (1 review written)

I bought a Dwynwen opal bangle from an ebay seller as new. Within a day it had come apart, as soon as I nagged my wrist against anything, as the fastening of the heart is not strong and cannot withstand any knocks (ie normal life!!. I had it fixed but the same happened again the next day, so I've had it soldered. At least I can't lose the heart now, but again, it's not designed to be strong enough and so the clasp opens every time it is knocked. DON'T BUY THIS PRODUCT - IT IS RUBBISH!!!! I… Read Full Review

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★☆☆☆☆

“Damaged necklace waited ages for refund ”

Written on: 09/10/2016 by Shawni386 (1 review written)

This is the worst online company I have ever dealt with. Ordered necklace online for birthday gift. Necklace arrived in awful mess the chain was in one big knot so bad you couldn't unknot it. Lie one by company that it must have been done in transit. No way was this done in transit! Phoned and told to send back and I would have immediate refund and postage costs reimbursed. I did this after they had returned parcel for a week still no refund. Phoned and told sorry it would be refunded… Read Full Review

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Cathyq's Comment

Written on: 08/06/2022

Same happened to me. They have not refunded and weeks later are still making excuses and saying they are looking into it. People are fooled by the name - they really are not genuine. I’m having to get refund through my credit card as they have taken it! I hope people take heed and avoid them.

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★☆☆☆☆

“Paid online product wasn't due on stock for 4 weeks ”

Written on: 21/09/2016 by GT1898 (1 review written)

Paid online for my soon to be wedding ring Clogau accepted my payment told me 2 -12 days delivery. 14 days later still no goods. Contacted Clogau and was advised product wasn't even due in to store for another week. I will receive the product after 4 weeks or I can cancel the order At no point was I offered discount for Clogau keeping my money and not having the product advertised Trading standards is my next step and based on the previous review regarding 1% gold and made in China will… Read Full Review

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★☆☆☆☆

“PREVIOUSLY SOLD THIS BRAND_STAY AWAY!”

Written on: 20/08/2016 by Stephenl57 (1 review written)

I have previously sold Clogau gold for a stockist and was shocked massively by what I discovered. I totaly adored this brand before working with it but know wouldn't touch it with a barge pole! The jewellery is all made in China which Clogau try there best to cover up and the 'Welsh gold' in each product is only enough to achieve a hallmark ie less than 1%! Yet the jewellery costs hundreds of Pounds. more than other gold on the market because of said 'Welsh gold' totally a rip off! Don't buy… Read Full Review

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Gwv121's Comment

Written on: 09/02/2017

I Have just found out the same- not buying anymore.

They told me it was because it made it more affordable - Yeah right, more profit for them!

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★☆☆☆☆

“Not value for money”

Written on: 01/06/2016 by Dillanr1978 (1 review written)

I have just received rose gold and yellow gold heart locket with acorn I have waited for years to buy something from Clogau as my late mother was from same area and intend to pass on to my granddaughter. I saw it on sale for £500 and when went to purchase it gone up to £650. Was so excited and felt emotional. Disappointed. It weighs nothing and cannot believe such a price put on such a small unsubstantial piece of jewellery. I have little money and this was a big investment for me as well as… Read Full Review

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★★★★★

“Classy, Fine Bracelet”

Written on: 20/04/2016 by Brian236 (1 review written)

The bracelet I purchased was everything I expected after looking at the photograph of it online. It arrived within two days of ordering. The bracelet was beautifully packaged. It has been made very professionally with much attention to detail, It also comes with a two year warranty and has its very own certificate encompassed within the Clogau Booklet you receive. Oh as an added extra, a cleaning cloth for your jewllery purchased is enclosed. I would most definitely purchase from Clogau again. … Read Full Review

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★☆☆☆☆

“Beware of Clogau”

Written on: 15/03/2016 by AlfredoWillis48 (1 review written)

There is nothing special about their gold. It is rose gold that everyone carries. Don't try to work with the company on customer service. They ignored my e-mails. I will never purchase Clogau again… Read Full Review

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★★★☆☆

“Disappointed ”

Written on: 14/03/2016 by MadilynnShepherd69 (1 review written)

Been looking at this bracelet rugby ball charm on line for some time, but when received it as a gift I was very disappointed as the amount of gold on the charm was miniscule. For the price it was very poor value, in future will look elsewhere for two tones charms… Read Full Review

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★☆☆☆☆

“Worst quality and customer service, EVER!”

Written on: 17/02/2016 by DisgustedCustomer1961 (1 review written)

I bought my wife some Origin earrings and a Love Vine bangle for a 30th wedding anniversary present. I got them from an authorised seller on board a P&O cruise ship. The earrings snapped first time on, and the replacements were no better quality. I was promised a refund of the (more than £6) postage, which has still not arrived two months later. Then the bangle fell off her wrist after only a couple of uses. I rang up and was assured that I would be entitled to a refund, so sent the items… Read Full Review

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★☆☆☆☆

“Go to Pandora”

Written on: 06/02/2016 by ZaidMcKenna (1 review written)

Bought T-Bar bracelet, when I informed Clogau that it was undoing on it own accord, and that one had been lost. They said this is a known fault - but don't inform the buyers when procuring and have not recalled, but would fit a security chain if I wanted. Daffodil charm - snapped off, replacement snapped - so flimsy not fit for purpose Rope bracelets - come undone and fall off - if you want a security chain fitted to prevent this, you have to pay. Not worth what they are selling them for - am… Read Full Review

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★☆☆☆☆

“Eternal love bracelet- very flimsy snapped on first...”

Written on: 20/12/2015 by PaisleyHale (1 review written)

Eternal love bracelet bought for me on daughters wedding day. It snapped so did the next one. Exchanged for eternal hearts bracelet and that's turned black. Absolute rubbish!!… Read Full Review

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★★★★★

“Beyond expectations”

Written on: 10/09/2015 by EvanKane460 (1 review written)

I have purchased several pieces from Glogau over the past few years plus a couple of their samples from a jewellery company I found on a well known auction site. All have been excellent but I am promoted to write this review because of their service. Recently one of the samples broke after I had kept it in my safe for some time. It was a Kensington locket and the key fell out on the day after I gave it to one of my daughters for her 21st. Not only did Glogau replace the key but they did so… Read Full Review

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