Bought an item as 'New' but upon receipt was obvious it had been used as a part was missing. Returned for a refund but as of yet have not had any return postage refunded so out of pocket through no fault of my own. I will and would recommend others avoid.

I found the machine I wanted online at the Hounslow branch of Cash Converters and called them to check availability and condition. The person who answered was helpful and offered to enter more detailed photographs of the item to confirm its condition. The photos became available very quickly and I called again and proceeded to complete the purchase. I was told that the item would be dispatched without delay and it arrived within 48 hours, well packed and exactly as described. I was treated with courtesy and I could not wish for better service. Cash Converters are to be congratulated and many others retailers could learn from them on how to deal with customers. Thank you Hounslow C.C.

I’m not regular cash converter buyer but I do sale sometime but whenever I go there they just make excuses not to buy the stuff , when they asked for address and I said my address has been changed , they turn me down and had to go somewhere els or comeback next day with proof of address , or the other day they want ID card which I’ve lost my ID and I had photo of my driving license on my mobile which they didn’t except , I feel like because they working for company they don’t do they best to make the deal happen or negotiate the deal to make money , I bet if the stuff get percentage of each deal they’d kill it as there is a huge potential on this rare business, imagine 50% of households and gadgets in uk are either donated , take it to recycling centre , or let outside houses to be collected by rubbish man , and this guys are buying them. I suggest no1: expand the business and open more branch to buy and sale clothes no2: don’t turn down the deal because of not having proof of address as address has been changed,… good luck Dav ealing london uk

Television Samsung working well.was told it had build in Freeview?But this TV Did not appear to have.After some checking did decide to connect temporary Freeview box to TV.But have decided to connect a Freeview play box in time. Good customer service.Hope this television lasts has long has the one I had purchased from the same shop,that I had a good 4 years use out of.This TV is Good value for money,and I hope I get my moneys worth out of it?

Just have to say how friendly and helpful the staff at finchley central cash converters are. Always ready to advise and help with the aim of reuniting customers with their items after a loan or in giving quality products in the sales department. Never had any problems in all the 10 years ive been a customer.

They are predators not humans hence why they could do that job some idiot wanted to kick my head in because I won't leave my 8gig ram laptop. Stay away at all cost

I tried selling them game discs - which I originally bought from their store and had cleaned once I got home, and had barely played, yet they refused to buy any of them due to the condition of the discs. The only game they were willing to buy was bought from Cex! In addition to this, when I raised the issue in store, and pointed out that one of the discs was for a different instalment of the game disc's box cover, the guy started getting defensive, making excuses, and having a bad attitude. Then hw started talking under his breath. An awful experience.

Very helpful and knowledgeable young lady. Never felt rushed Lots of great advise Lovely atmosphere among the colleagues

A little strapped for cash? Go along to Cash Converters, Kettering for a speedy,fair and simple buy back loan. I was in and out of the store in about 10 mins with cash in hand. He was kind, helpful and offered great friendly customer service. I highly recommend this store.

Pray on the vunarable .people who have no choice but to sell there kids stuff and then keep paying interest week after week so they don’t lose it.then they miss one day and that’s it.lost item and hundreds in interest.it’s just so sad and yet so normal now a days.shameful.and the prices they charge for what they payed.legal bunch of fagans

London road shop is great the staff member very helpful and the prices are fair,I had a problem with the apple iPod pro and it was resolved to my satisfaction Yes a very good shop ten times better than CEX by far. Well done to the person I dealt with.

Bought iPhone X from erdington cashconverters brilliant assistant. Very helpful polite and patient had problems with bank transfer on my end had to pay this way as bought online and live in Liverpool he was patient understanding, very nice man! He’s a credit to the team. Would most definitely buy from there again due to helpful asssiatant. Made a little girl very happy thankyou again. No problems what so ever.

got served by a lady today lovely lady friendly service, will shop there again

I have shopped at Cash Converters for several years and have had a positive experience... until now... and the Castleford branch. I ordered a Lenovo laptop of the 14th July and it arrived a few days later. I opened the item and immediately notice the bubble-wrap seemed a little too thin to protect it and when peeling back the layers, the laptop charger was wrapped and placed on top of the laptop with only 1 / 2 layers of bubble-wrap to protect it. There was a dent in the lid and on opening the lid, the screen had been smashed with the impact mark matching the lid dent. I sent an email to Castleford immediately, querying the wrapping and making them aware of the issue. I sent three more emails over the next 3 days, with no reply to any of them. I finally rang Castleford (Monday 20th July) and spoke to an advisor, who told me they were aware of the laptop and they needed 48 hours to investigate the wrapping and to contact DHL. He stated there was ‘nothing to worry about’ and the matter would be sorted in the 48 hour period. So, I waited for the phonecall and eventually rang after the 48 hour period. He answered and sounded nervous, placing me on hold and then a lady (who I assume is the manager) came onto the phone. I outlined the issue of the laptop and the 48 hours promise from the other day. She supplied me with a number of reasons for why there had been no progress. These included, Covid (which I stated I appreciated, but a promise was made). She challenged me about the packaging, stating she had done it herself and it was fine (obviously it wasn’t…). She also expressed that I had rung back too soon (I stated that it had been 48 hours - 3.30 Monday to 3.30 Wed)… she said ‘well there are still a few hours left and I wasn’t expecting you to be so precise’… this whilst calling me 'sweetheart', 'darling', etc. So no resolution. Accusations of being wrong about packaging and excuses. I am a pretty frequent customer to CC and expect better than this. I have done all the emailing / phone-calls, with nothing much from Castleford. Since then I have contacted the Complaints Dept. who have taken my issues on board. They requested I return the laptop to Castleford and it arrived back there nearly a week ago. I have chased for updates and so far all I have is that they are investigating with DHL. It is like they are trying to shift the blame onto me, which is interesting... It will be two weeks on Friday since I received the faulty goods, if no resolution then I will be taking this to the Small Claims court and go from there. I used to work on a very well-known BBC consumer programme, so I am prepared with photos, emails, etc. This is really poor customer service.

Cash Converters Bradford sold me a MacBook Air, describing it as "Mint condition". The lid did not close properly, it had excessive dents and the track pad had signs of liquid damage. When I called the store to complain, they told me to send it back to them for a refund and they would also cover the return shipping costs. I said it would need to be insured delivery as it is a £500 item, which they agreed to. They have since refunded the full purchase price, but are refusing to cover any of the return shipping costs. A complaint has been lodged with the companies head office, but as yet, I have heard nothing back from them despite repeated calls. Be very careful when you deal with this company as they are franchise owned and each store is only as good as the owner/manager working there. In this case the manager, is happy to falsely advertise good's on the companies website and then breach basic consumer rights when it comes to dealing with online returns.

We received an excellent amount of money with the unwanted items we tried selling. Some may cost a little, some do cost much like an R2-D2 polybag at an impressive cost. Also, some electronic appliances are sold fairly as we sell them to the store. By all means, Cash Converters did their best serving their customers through different timings around a year as throughout two transactions, we have claimed a total of 100 UK pounds form multiple electronic devices and appliances as well as two gaming goodies. Before selling, we would mainly like to know how much we are afforded for selling a specific product. It is also a good way to know whether selling any item is good or not. The main we would all like to know before purchasing could be the quality and cost of the product as I wish this is to be formed a summarizing sentence to this review I am writing online. Besides cost and quality, the guarantee of a product is also a concern.

Ordered 2 lenses from the Leeds Beeston webshop on the 25th September,nearly 3 weeks later not received, have been told they have been dispatched twice! AVOID AT LEAST THIS BRANCH AT ALL COSTS!