Atlas Choice Reviews - www.atlaschoice.com

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3.8 / 5
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★★☆☆☆

“Could be improved”

Written on: 17/05/2017 by Salazar1 (1 review written)

This is a review of the local supplier. The car they supplied was already damaged, and from abroad. Also, first aid box was expired, despite this item is a requirement in the country of hire. Got stopped by the police, and penalised. Although, when I notified the supplier, they refunded the money for the fine. Not very friendly, when car returned… Read Full Review

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★★☆☆☆

“They didn't pay the rental company”

Written on: 14/04/2017 by avelcini (1 review written)

I made a rental with Atlas Choice paying a voucher to them at the moment of booking. I have just received a mail from the rental company and they said are still waiting for the voucher to be paid, after 5 months. And they are now charged my credit card instead. I wound never book with them anymore. … Read Full Review

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★★☆☆☆

“Not sure if it was atlas fault”

Written on: 27/12/2016 by SkylaDuggan (1 review written)

Thrifty in natanya israel which is where atlas told us to go were totally rubbish. They did not have a car ready, it was a newish car but battered. We only wanted a small but this car was the only one they had. We had to go to the garage to pick it up. It was filthy. Someone had berm smoking in it. We were if to a function and as thrifty had kept us waiting we had to swallow it and keep the car. We had the same problem on returning it. Had to wait fot someone to say it was okay. Now thrifty… Read Full Review

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★★☆☆☆

“Terrible customer service”

Written on: 24/12/2016 by Evansnl33 (1 review written)

In July 2016 I hired a car via Atlaschoice with Locauto in Pisa, Italy. On return I found that my credit card had been debited 49 euros. I contacted Atlaschoice several times by both phone and their website support centre but they consistently failed to resolve my complaint. In November I received an email telling me that the charge was for administration costs for a 'penalty charge'. Despite numerous request they have not provided any details or evidence of this penalty charge and I have not… Read Full Review

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★★☆☆☆

“Dissapointed”

Written on: 07/12/2016 by CoraCoffey192 (1 review written)

Got to JFK/Thrifty and asked for my 4x4 to be told by the RUDEST service person i have ever come across that i would "get what they had!" i was in a Q4 class and might get a 4x4 or might not. I explained i was driving over 250 miles upstate and at this time of year would probably run in to snow/ice and that is why i rented a Jeep - I was told again in over assertive terms you'll get what we have and she continued to tell me i "needed" a toll pass at around $150 and extra insurance, when i… Read Full Review

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★★☆☆☆

“Hidden fees”

Written on: 04/12/2016 by pvarlow (1 review written)

We had been signed up to Budget Car's default fuelling option, which was the 'express' service and meant I had to pay an extra €19 on arrival at the airport before picking up the car. I was disappointed that this additional fee was not displayed more prominently on Atlas Choice's website when booking, as if I had known I would've chosen another option which would've been cheaper overall. Upon returning the car at the end of the holiday we were expecting a refund in line with our contract… Read Full Review

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★★☆☆☆

“Double Price”

Written on: 03/12/2016 by VCruz (1 review written)

I paid twice my rental car, when I arrived at Lisbon and went to pick up my rental car, I've been told by Guerin, that I have to pay again my rental car because lack of information and communication with Atlas Choice. I told them that I paid on line my rental car but unfortunately I had to pay again. Sorry, but it is the last time that I am going to use Atlas Choice and Guerin… Read Full Review

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★★☆☆☆

“deposit 600 Euro isn't given back...”

Written on: 03/12/2016 by BransonWelsh91 (1 review written)

I have back home over a week ago and still haven't received mandatory deposit withdrown from my account at a hire day by FIREFLY CAR RENTAL - atlaschoice is just midleman. There was no any accident or scratch or ticket so where is my money? I'm disappointed… Read Full Review

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★★☆☆☆

“Didn't examine car ”

Written on: 02/12/2016 by Dumangas (1 review written)

The staff from Top car autoreisen refused to check or examine the car with me before I took it. I was told, "no staff available". On returning the car, I was told, you will get the deposit back after I check the car. The female staff wanted me to leave without checking the car with me. I had to insist that the car had to be checked now before I leave. She replied. You'll have to wait a while. Eventually, She took the key and said I will be back in 5 minutes. I had to follow her so that I… Read Full Review

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★★☆☆☆

“Poor performance, won't use again. ”

Written on: 02/12/2016 by Riley421 (1 review written)

Our plane was delayed but despite the local supplier (who were excellent) trying to get my contact details none were supplied. This resulted in a further wait at the airport for the car hire desk to reopen. I had two small children with me and it was really not the service I expect. The supplier stated had your company passed on some form of contact medium for me they could have done it in absentia negating the further delay… Read Full Review

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★★☆☆☆

“Big disappointment!”

Written on: 01/12/2016 by Alvarez208 (1 review written)

We booked a twelve seater minivan with luggage space for eight travellers. Due to work commitments our party was reduced to seven. When we collected the minivan it was a fifteen seater with no luggage space and no way of removing or folding seats. We immediately asked the supplier Dollar if we could get anything more suitable to our needs but were informed that as we had booked through a third party they would require an additional $50 a day! As we were at the beginning of our holiday we… Read Full Review

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★★☆☆☆

“Battered old clapped-out car”

Written on: 29/11/2016 by Nickvine (1 review written)

Battered old clapped-out car I should of had a citron c1 or similar however the car I was presented with was an old renalt that was at least over 10 years old and it was difficult to find any part of the car that didn't have damage to it ( it was a heap ) I wonder if because I've paid the extra amount for damage waiver that I was given an old car with already lots of damage on it Very friendly and helpful representative matters at the airport but the car was rubbish to be honest… Read Full Review

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★★☆☆☆

“NOT AGAIN”

Written on: 29/11/2016 by florinnd (1 review written)

The car was not cleaned, we found dirt and pieces of paper, and chocolate on the rear chairs, the car had scratches and the answer was, this is what you get.They overcharged a deposit more than we were advised ( 1660 they wanted 1900) only to sell the policy they had, another 33 pounds a day so we had to pay another 120 something pounds.I did not ask for a 7 seater they gave me one, and they did not give me a chance to speak.The car was good.Still this is not how is done, it is not my first… Read Full Review

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★★☆☆☆

“Quota price was way out”

Written on: 29/11/2016 by Justthisonce (1 review written)

Even with exact times, the quote from AtlasChoice didn't include the final day which the local car hire did include due to the time of return. It also didn't include a "City Supplement" which was another £30, so actually for a 2 and a bit days hire, I ended up paying the same at the car hire as I did to AtlasChoice. Twice the cost I expected. Next time I would just book direct to be sure of costs… Read Full Review

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★★☆☆☆

“Overcharged”

Written on: 28/11/2016 by Flycow (1 review written)

When I took out the car hire, I was e-mailed to say we would have to pay for an out of hours service as our flight was coming in after 19.00. This was estimated at 20 euros. When we got there we were told it was 30 euros. Then we were told we had to pay 15 euros airport tax which is not in the terms & conditions. I pointed this out to the guy serving us, he took the terms & conditions & couldn't find it either. My partner gave him 50 euros as we wanted the car, he then said he had no change &… Read Full Review

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★★☆☆☆

“I found the website awkward to use but, unfortunately,...”

Written on: 28/11/2016 by 277Clifford (1 review written)

I found the website awkward to use but, unfortunately, I chose National in Phuket. The initial contact was very friendly but after that I quickly forgot that I was in the Land of Smiles. My partner who is Thai could not understand the frosty reception by everyone we came into contact with. We were the only customers on that flight and it felt as if everyone had just received their redundancy notices. I returned the car to where I was told and the people sitting on the National kiosk told me… Read Full Review

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★★☆☆☆

“poor quality vehicle ”

Written on: 26/11/2016 by LeviMcGregor (1 review written)

It took 40 minutes to collect the vehicle. Paperwork laborious and the printer didn't work which meant everything had to be handwritten as well as keyed into the computer. My vehicle was badly marked all round and was very compact for a 7 seater car no room for luggage. The car was provided with so little fuel I only just got to hotel not something you need after a long haul overnight flight. This meant I had to ask my hotel to send someone out to a garage to get can of fuel just so we could… Read Full Review

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★★☆☆☆

“Excellent car; company "policies" less so”

Written on: 25/11/2016 by Jones59 (1 review written)

Pick up and drop off service was brilliant; the offices being away from the busier area surrounding Belfast airport helped with being more comfortable in driving away the rental car. Upon being given the keys to the car I found it was an automatic, something I have never driven before (I feel this wasn't made clear enough when booking the car). Upon voicing my concerns as to this matter I was promptly offered a free upgrade to a car which was a manual transmission, something which was… Read Full Review

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★★☆☆☆

“Avoid like the plague!”

Written on: 25/11/2016 by Truronian (1 review written)

Hire of small car in Lanzarote from 17th - 23rd November 2016 We hired our car through Atlas. But it seems they are agents for other companies and our car was provided by a company called Orlando. Their service is better not described as 'service' The car had multiple marks and dents and we were warned in reviews to ensure we didn't get the blame for any of them. Picking the car up was ok except that we're charged 60 euros for the fuel in it. Atlas advertise 'Full to Full' Orlando advertise… Read Full Review

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★★☆☆☆

“Discourteous older man on the desk. Could not take me...”

Written on: 25/11/2016 by KadenceBurgess1973 (1 review written)

Discourteous older man on the desk. Could not take me to the airpot at 5am when I returned car. They run car from £30 fill to return empty, highly doubt it had correct amount in the tank, as when I later filled it fuel guage went much higher. No roadside assistance provided??? No return to airport?. How can they be an airport car hire company? Unless this company correct their faults they will sully atlas choice name. In can't use you again if I have to use this company. I use Ncl… Read Full Review

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