Atlas Choice Reviews - www.atlaschoice.com

★★★★☆
3.8 / 5
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★☆☆☆☆

“Never received my $350 deposit back, no one answers...”

Written on: 27/02/2019 by Mugshot60 (1 review written)

Never received my $350 deposit back, no one answers the phone, they simply keep your deposit and pretend you don't exist. I only went with this mob as the main players(the ethical ones) had no cars available on the day I needed a one. I will never hire a car again from anyone and I will take this to whoever will listen… Read Full Review

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★☆☆☆☆

“Confidence trick merchants”

Written on: 06/06/2018 by PaulBlair28 (1 review written)

Whatever your online price is, they will take your credit cards details at pick up and stealth charge you 50 euros for the petrol already in the tank. You cannot dispute this with the credit card because your signature on the contract counts as consent. Avoid at all cost because they will charge you what other regular companies charge but give you a crappy smelly old car. … Read Full Review

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★☆☆☆☆

“Never got the car”

Written on: 09/10/2017 by KatieBowen45 (1 review written)

I have lost all the money and neither car arrived nor was the case of refund resolved … Read Full Review

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★☆☆☆☆

“Horrible service ”

Written on: 30/04/2017 by Zaiden483 (1 review written)

I would not recommend to anyone. They just still your money. Avoid if you can… Read Full Review

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★☆☆☆☆

“thirdparty disaster”

Written on: 10/02/2017 by rippedoffW (1 review written)

I booked two separate cars from Dollar on line through Atlas Choice (a UK business now gone into receivership) a third party broker. DO NOT USE ANY THIRD PARTY BROKER for car rentals. I did not select "pay now" and selected pay on the collection of car. A day later the full amount for both rentals was deducted from my credit card without my approval. When I turned up for first rental at Dollar SFC airport counter they had the booking but had not received the payment from Atlas Choice so I had… Read Full Review

Eddieedmund's Response to rippedoffW's Review

Written on: 21/02/2017

The exact same thing happened to me. I booked through Atlas, who deducted from my Creditcard. When I got to Birmingham to collect my car from Easyrent, I was again charged. I tried to get a refund later. I NEVER RECEIVED A REFUND. Atlas refused, instead they said I should do a "back charge" on Easyrent, although Easyrent didnt receive money from Atlas. Barclaycard refused a "back charge" because I had signed for the car. So I never received a penny back from either company. Of course Atlas is to blame! DO NOT BOOK WITH ATLAS

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★☆☆☆☆

“Car provided was smaller than I booked - Antalya, Turkey”

Written on: 30/01/2017 by richcow (1 review written)

This relates to a booking in Aug-Sept 2015 but just found this link to rate Atlaschoice. Doing so now because they never gave me a satisfactory response to my complaint - they just fobbed my off with a response from their partner in Turkey. I booked a Peugeot 301 or similar (intermediate class, two large and two small suitcases) but I received a Renault Symbol (compact class, one large and two small suitcases). I had no choice but to accept that car because I was told it was the only car… Read Full Review

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★☆☆☆☆

“Atlaschoice went into liquidation”

Written on: 27/01/2017

Do not booked your rental with Atlaschoice, we did with our debit card and now we can't get our money back with the chargeback option. We need now all kinds of documentation to proof to the bank that Atlaschoice went into liquidation, for instance we need a liquidation letter from Atlaschoice and do you know how difficult it is to get that letter… Read Full Review

Eddieedmund's Comment

Written on: 21/02/2017

Same thing happened to me. Atlas booked from my creditcard, then when I got to Birmingham Airport to collect my car, Easyrent charged me a second time, because they had received no money from Atlas. I NEVER RECEIVED A REFUND DONT BOOK WITH THIS COMPANY

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Live2Die's Comment

Written on: 16/03/2017

Always try to pay with a credit card - they generally give you better protections against this sort of thing, and also you can say FUMF to them, whereas it harderto say that to your bank.

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Eddieedmund's Comment

Written on: 21/02/2017

Same thing happened to me. Atlas booked from my creditcard, then when I got to Birmingham Airport to collect my car, Easyrent charged me a second time, because they had received no money from Atlas. I NEVER RECEIVED A REFUND DONT BOOK WITH THIS COMPANY

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★☆☆☆☆

“DO NOT USE ”

Written on: 26/01/2017 by Kaylah369 (1 review written)

I booked car hire August 16 for July 17, now had email that says a car might not be available & I need to contact the car hire company in Portugal !!! Also it might cost me more (paid nearly £400 already) . No refund being offered either!! Looked at reviews for Goldcar Europa who Atlas choice used & their reviews are shocking! They should never have been booking with a firm with such awful reviews! Shame on you! … Read Full Review

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★☆☆☆☆

“Where is my money???”

Written on: 13/01/2017 by mmDean96 (1 review written)

Your operator has written off the money from credit card Rent plus Prague, revolucni 1044/23… Read Full Review

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★☆☆☆☆

“Awfull Company”

Written on: 12/01/2017 by disgusted1235 (1 review written)

This company suddenly cancelled the booking I made in August 2016 and with only a month to go. They are refusing to refund the deposit I made. Do not use them find a reputable company. They also say sort the problem out yourself… Read Full Review

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★☆☆☆☆

“company bust ”

Written on: 10/01/2017 by momo1111 (1 review written)

I have booked two cars for this Christmas with Atlas choice, one week in France and one week in Spain. They allegedly book the cars with one of their partner for me and when I showed up to collect the car I was told that the company has stopped paying them since September. In other words they are taking money from people but not fulfilling their contract. I had to book a car from another company which told me they had the same problem with Atlas Choice. It is clear that the company are bust and… Read Full Review

Webbersharon's Response to momo1111's Review

Written on: 10/01/2017

We had the exact same problem regarding our booking in Lanzarote for Christmas. I've emailed & phoned to get a refund & have been told to claim the money back through our credits card. I've been told this will take a minimum of 8 weeks. We are very annoyed with Atlas choice as we then had to get a car through Gold car who ripped us off to the sum of £300.

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★☆☆☆☆

“No car”

Written on: 09/01/2017 by jenku (1 review written)

We went to pick up our prepaid rental car in Orlando the week before Christmas and the company said the reservation was cancelled by Atlaschoice. When I checked their website, it still said paid in full and confirmed. No other cars available through them, so we were on our own. Of course Atlaschoice was closed for the weekend, so couldn't get any help. Had to go wait in a random car rental company line for an hour to try and get a car, and pay airport prices. Just disputed the charges on my… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 07/01/2017 by xmGray364 (1 review written)

Booked via atlas choice whom failed to pay the car rental company. Subsequently the car rental company took payment from credit card two months after rental. Atlas choice refused to refund and just advised me to contact the bank. Stay away, likely to be in administration!!… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 06/01/2017 by IRAN (1 review written)

Still waiting for 'hold'on credit card to be released after 2 months. Staff including the manager giving me runaround, have to contact head office etc etc complete lies. Opening a case with credit card company. Absolutely amazing though, dollar thrifty can apply a 'hold'on a credit card but dont know how to release it!!!!!!!!!!!. Complete farce!!!!!!!!!!!!!! Stay well away from this car hire company at all costs dollar thrifty, seymour street, downtown, vancouver stay away renters… Read Full Review

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★☆☆☆☆

“charged TWICE”

Written on: 06/01/2017 by martincarhire (1 review written)

Paid full cost to Atlaschoice for rental, upon returning car, company said they had not been paid so I had to pay again. Contacted Atlaschoice again they said it was not their problem and I should make a claim on my credit card company In otherwords' go away we are not interested'. SO IF YOU WANT TO PAY TWICE USE ATLAS RIP OFF… Read Full Review

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★☆☆☆☆

“I bought collision insurance from Atlas and they...”

Written on: 05/01/2017 by Adalynw340 (1 review written)

I bought collision insurance from Atlas and they approved my claim in October, it is now January and they just responded that they will not honor this claim, it would have been about750 an dollars!I feel cheated as I had done everything in good faith, but constantly got the run around… Read Full Review

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★☆☆☆☆

“Have just lost a large sum of money with this company...”

Written on: 04/01/2017 by BrielleWallace442 (1 review written)

Have just lost a large sum of money with this company after paying for car hire up front for a holiday on 14th January. They have just gone bust and will not honour a refund. In fact the guy on the phone just hung up on me. DO NOT USE THEM. 4th January 2017… Read Full Review

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★☆☆☆☆

“Bad payers”

Written on: 02/01/2017 by Chrism60 (1 review written)

I booked a car hire in August for Portugal in December only to find on arrival I had to pay the hire company again as Atlas choice had not paid there bill, this had been an issue since September yet Atlas never thought to contact me, I will NEVER use them nor recommend them in the future. … Read Full Review

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★☆☆☆☆

“Atlas Choice, a robbery !”

Written on: 02/01/2017 by ReginaldDowd (1 review written)

I booked a car for 5 days in Sicily between the 26th and 31st of December 2016. We booked through AtlasChoice at Firefly car rental for 77€. When we arrive at Firefly office with our voucher to get the prepaid car, Firefly officers told us that AtlasChoice got bankrupt and that they had no car to give us as they were not paid by the latters. We tried to reach AtlasChoice by phone call but they did never answer, we tried to send them emails but the contact section of their website is locked… Read Full Review

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★☆☆☆☆

“Still waiting for my card to be refunded the deposit...”

Written on: 01/01/2017

Still waiting for my card to be refunded the deposit after 1 month even though i was told 15 working days?? One member of the staff told me it would be ok to retun the vehicle with 1/8 missing from fuel tank . I returned the vehicle with nearly 1/8 of a tank to a different member of staff and was charge a ridiculous 41 cad The cost to fill the tank would have been only 62 cad. Im very dissappointed with this car hire And will never deal with Dollar thrift again… Read Full Review

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