Malagacar.com Reviews - www.malagacar.com

★★★★☆
4.4 / 5
87% of users recommend this
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★★★☆☆

“Malagacar hire”

Written on: 12/07/2016 by cfMunn348 (1 review written)

I have rented from malagacar hire for second time. The first was good and prestige category was spotless, car in very good condition .good service too As it should be a prestige models . Second time was not good at all the same category prestige .the deference was huge in terms of products .these car was dirty not clean at all the seats with dust and bits of food . Till hear it's steel understandable November time to clean it OK not probably But a car with warning in… Read Full Review

Malagacar's Comment

Written on: 13/07/2016

Hi,

We are sorry to hear that you had a bad experience with us. Please let us know your booking number to check this out. Thank you.

PS: With malagacar.com you can request a car change at no extra cost if you are not happy with the one provided.

Best regards,
MalagaCar.com

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★★★☆☆

“Getting more expensive!”

Written on: 02/02/2016 by TravellerEmma (1 review written)

I have used Malagacar.com at least three times before and been impressed by the value for money and never had an issue with the cars provided or the service (although a little grumpy). However, I went to book again this year and was told that as I had provided a positive review previously on their site I would receive a discount code. I emailed them and asked to quote including the discount. The cost came back way more than I had paid last year! I queried this and they said it was unfortunate… Read Full Review

Malagacar's Response to TravellerEmma's Review

Written on: 15/02/2016

Hi,

Unfortunately, August is the most demanded month of the year. Actually the price is pretty fair. Anyway you can always make a new booking with us if prices drop, of course without cancellation fees.

Best regards,
MalagaCar.com

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★★★☆☆

“Whats Covered”

Written on: 14/10/2013 by Woody2439 (1 review written)

Hi, i am writing this just to remind people of the horrors of travelling abroad. In the main our hire car was fine. On our last day whilst at Malaga Sea front in our Malagacar.com hired car for 1 weeks holiday was broken into and our hand luggage stolen from the boot of the car. Passports / valuables / etc all gone, a nightmare. The police think local criminals would recognize the car stickers and may target it?. Perhaps these should not be displayed. Malagacar insurances including extra… Read Full Review

Malagacar's Response to Woody2439's Review

Written on: 15/10/2013

Hi Brian,

It's a shame what happened to you. We hope everything is alright now.

As you said, our insurance does not cover personal belongings - it is impossible for us to cover them for 3000 cars. Your travel insurance should help you with this issue.

About the stickers, some customers remove it at the beginning of the rental. We do not recommend to remove the sticker, but you can do it if you feel more secure (we won't charge you for it).

That said, I think the overall service we provided was very good, and maybe a 3-star rating is not so fair, but we understand that being robbed when traveling abroad is a very disgusting situation.

Thanks a lot for choosing our company. We hope you sort this out very soon.

Best regards,
MalagaCar

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★★★☆☆

“Good service but add on the fuel cost!”

Written on: 18/06/2013

Service was good, speedy. Car was fine as expected. Only downside is the fuel surcharge which was crazy. I was charged 69 euros for a 3/4 tank of petrol. When I filled it up at a petrol station from almost empty it was 45 euros ! That's almost a 100% mark up out of which you cannot opt out… Read Full Review

Malagacar's Comment

Written on: 17/07/2013

Dear customer, thanks for sharing your opinion about Malagacar.com.

Regarding the fuel issue, we are not a gas station, so we cannot buy fuel at a very fair rate. Anyway, we provide the same price as other gas stations at the airport's area (price per litre is way more expensive compared to other towns in Malaga, and it also fluctuates depending on the day of the week).

However, if you think there has been an error with the fuel charge, please send us your booking details to [email protected] and we will have a further look into this issue.

Regards,
Malagacar.com

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★★★☆☆

“Fiddling with fule and exchange rates”

Written on: 21/05/2013 by DonMogens (1 review written)

The car we received was fine, but sadly they follow a policy to earn some extra money from fuel. The car is delivered with a half tank, and you are obliged to buy this and do not get any refund for excess returned. Also they charged me 8€ more than agreed due to fictitious exhange rates, so in net this car rental was around 20% more expensive than I had expected… Read Full Review

Malagacar's Response to DonMogens's Review

Written on: 05/06/2013

Hi, please send your booking details to [email protected] in order to check if we made any mistake when taking the payment. Best regards, Malagacar.com

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Donmogens's reply to Malagacar's Comment

Written on: 05/06/2013

The error with incorrect exchange rate has been rectified after the purchase - so good service from Malagacar!!

However, I strongly disapprove with the companys policy where you have to buy ½ tank os gasoline when starting the rental and leaving back with empty tank. This is written on their homepage, so basically nothing I can object about, but as it was documented in Danish television this week, many car rental companies are charging for more liters than actually tanked, and the liter prices are artificially high.

I often rent cars from Autoreisen in Tenerife, and here you get the car with a half tank and just have to leave it back with an identical amount. So this company is fair, and you can rely on the rental price when making the contract. Renting a car in Malaga is playing hazard with your money.

It seems as if the business standards especially in Malaga is not the highest!

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Malagacar's reply to Donmogens's Comment

Written on: 06/06/2013

Thanks for your quick response. For rentals of 3 days or less we refund the fuel cost (we understand it is not always possible to use the half tank). On the other hand, we prefer half/empty policy because it is less expensive for the customer and we don't have to check if the tank is full, having to charge refueling extras, etc.

We hope to see you again very soon. We always try our best to keep customers satisfied. Regards, Malagacar.com

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Jtoulson's reply to Malagacar's Comment

Written on: 10/06/2013

Hi Malagacar. Please read my post below. Thanks!

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Jtoulson's Response to DonMogens's Review

Written on: 10/06/2013

Hi, I have rented a car and will be using a debit card. It says you can use a debit card but you must take out the additional insurance. Do you happen to know how much this is? Is it the wheels and tyre insurance or something completely different. It doesn't state how much the additional insurance is in the terms and conditions! I am slightly worried! I have e mailed them twice and they just keep sending me a copy of the terms and conditions!!! Please help! Thanks.

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Malagacar's reply to Jtoulson's Comment

Written on: 11/06/2013

Hi, please check our terms and condition.

This is the cost of the additional insurance, depending on the group booked (June 2013 prices, they may change):

- Groups A, B, C, C1, D and D2. 4€ per day with a minimum of 16 € and a maximum of 56 € per rental.

- Groups E, E0, E2, E3, BA, CA and DA. 7€ per day with a minimum of 28€ and a maximum of 98 € per rental.

- Groups D3, F, DB, FA, GA, IA, JA, G, G1, G9, CC, M1, M2, M3, M4, M5, M6 and M7. 10€ per day with a minimum of 40€ and a maximum of 140€ per rental.

- Groups P in general. Vehicles that are in any P group have an all risk insurance with a 2000€ excess. The additional insurance to cover the above mentioned damages and the excess is 20€ per day with a minimum of 80 € and a maximum of 560€.

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Jtoulson's reply to Malagacar's Comment

Written on: 11/06/2013

Thank you kindly

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★★★☆☆

“Long queues at pickup office”

Written on: 30/09/2012

Hi all We just used MalagaCar (12-26 Sept 2012) and wanted to report our experience. We found the Minibus pickup from the airport was fine ... we had no queue. However, once at the rental office, there was a 40min wait to be seen by an agent. There seems to be an unbelievable amount of keyboard work for the agents with each client and this slows the whole process up. Readers should be aware that MalagaCar actually debit your deposit from your credit card if you dont take out their… Read Full Review

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★★★☆☆

“Disapointing service from Malagacar.com”

Written on: 20/09/2012 by Finglasbrian (1 review written)

Have used this company for last three years and three times this year have had no problems until this September. I arrived in Malaga airport on schedule and went to the pick up point. There was no control of the people getting on the bus and I eventually battled my way onto the third bus to take me to the car hire office. Once there there was a line of people out the door and I was 55 minutes in the line before I got my car. Despite the fact it was my third time to use the company this year I… Read Full Review

Afibudapest's Response to Finglasbrian's Review

Written on: 12/09/2013

Exactly ,they are cheaters ,I had the same experiment with them and still I'm after my deposit .

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★★★☆☆

“not bad but could do better”

Written on: 15/04/2012 by pamphlet (1 review written)

first time user of this company but frequent user of other car hire sites. value for money but could do better on arriving in malaga airport had to find malagacar advisor,who did not seem interested at all,was told to find bus pick up point and go to office to collect our car. [thats ok as we know malaga airport well but it seemed a issue to some who were not used to the airport and were left to wander about asking other people for directions] waited only a couple of minutes at office and was… Read Full Review

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★★★☆☆

“This company did much better this year than last in...”

Written on: 02/05/2011

This company did much better this year than last in customer service and quality of the car , but the problem with fuel is on going, I have a diesel car at home so have a good idea of how many miles to expect, this new small car was half filled by the company which i paid for, but after just a few mile it was showing nearly empty so I half filled it - it happened again - they may I have a problem with their fuel meters but these cars show empty very quickly I really don't understand why!… Read Full Review

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★★★☆☆

“booked with Malaga car having been with other...”

Written on: 27/05/2010

booked with Malaga car having been with other companies in the same location, i found that the car i was shown was well below what i expected, door mirror casing was missing, bumper was looking out of shape, I refused the car and then waited over an hour and 20 mins, to get a leon which i would be more that happy with , however the bulb failure light came on, the airbag light was also on, and the car was not in the best condition, also 62.000 on the clock, hmmm would i use them again??? Not… Read Full Review

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★★★★☆

“All in all we were relieved that this did not turn out...”

Written on: 10/11/2008

All in all we were relieved that this did not turn out as bad as we had thought it might after reading the reviews.
The staff were professional, the service was reasonable if a little slow, we did "overfill" the vehicle when we returned it because we were not sure how much we needed to get back but that is just pot-luck - try to use all your fuel as you have paid for it.
If we were to return to Malaga I would have no hesitation in using this company again… Read Full Review

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