1car1 Car Rental Reviews

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Latest Reviews

★☆☆☆☆

“If u wanna ripoff hire from 1car1 sydney”

Written on: 04/07/2012

This is to give you a good insight to this company. 1.I hired a car for one day $39.60,they double caharged me 2.I had a e tag but it didn't beeped at the toll gate.so i informed them. when i got the toll notice i arrenged to deduct the toll charge $4.40 from my account.1car1 had not paid my toll.but they charged admin fee of $25 3.After numerous calls they refunded $ 25 insted double charged $39.60. 4.Insted refunding me the balance of $14.60 they have charged me $14.60 again. 5.1car1 owe me $… Read Full Review

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★☆☆☆☆

“DO NOT HIRE WITH 1CAR1 WORST COMPANY EVER”

Written on: 21/12/2011 by hotblood (1 review written)

IF YOU ARE SMART DO NOT AND I MEAN DO NOT RENT A CAR FROM 1CAR1, BECAUSE IF YOU HAVE AN ACCIDENT YOU HAVE THE SAME ISSUES AS WE ARE HAVING NOW - THEY ARE SELF INSURED, THEREFOR DELAY AND AVOID PAYING THE OTHER INSURANCE COMPANY!!! I recently hired a car from 1car1 in sydney and was unfortunate to have an accident...as per normal you pay your excess and think that would be the last of it! Well was I wrong!!! After 6 months we recieve a statement of claim saying that we need to pay $1800 to the… Read Full Review

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★★☆☆☆

“The website is good because you know exactly what the...”

Written on: 16/09/2010

The website is good because you know exactly what the cost is at a glance. The car had a loose fan belt from day one - they should have picked that up. Here's the bad part. If you unknowingly go through a toll 1Car 1 charges you A$25 for passing your information on to the toll company. The toll company only charges a $5 admin fee so why does 1Car charge $25. Because it's a rip-off. If 1Car paid the toll and then on charged that would be different, but all they do is tell the toll company… Read Full Review

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★★★★★

“1car1 Car Rental is cheap... anything cheap you are...”

Written on: 13/05/2009

1car1 Car Rental is cheap... anything cheap you are not going to get te same customer service as you would on a full price dal.......think easy jet.. if you understand this then it gets a thumbs up!… Read Full Review

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★★★★★

“Have rented from 1car1 Car Rental several times in...”

Written on: 03/05/2009

Have rented from 1car1 Car Rental several times in Hull & had nothing but good service. Some have been long term rentals… Read Full Review

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Larderr's Comment

Written on: 24/11/2009

Not another guest (1car1) employeee..........

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☆☆☆☆☆

“Booked "1car1 Car Rental" online to have the car...”

Written on: 23/02/2009 by 0car0 (7 reviews written)

Booked "1car1 Car Rental" online to have the car delivered to home address at 6pm. They sent an email confirming it would be delivered at 1pm. We phoned them to say 1pm not good please send at 6pm. They said they could not deliver then so I took half a day off from work for the 1pm delivery. Car didn't show so I phoned them. They confirmed car to arrive at 6pm even though they previously said they could not deliver then. I waited. Nothing turned up. I phoned the Shepherds Bush branch but no… Read Full Review

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☆☆☆☆☆

“1car1 Car Rentals are cheap if you manage not to...”

Written on: 21/01/2009

1car1 Car Rentals are cheap if you manage not to damage the car in any way.
Tiny scratch on car, they take the cost of rental, and three months later, no sign of any refund… Read Full Review

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★★★★★

“Had read all the bad things about this company in fact...”

Written on: 31/12/2008

Had read all the bad things about this company in fact decided not to rent from them at Heathrow due to the sudden increase in rates (christmas rates) seems they all get on the band wagon at big airports, but then decided to try a local rent at the city of Peterbough. Nice people price was very good, voiced my concerns about 1 car 1 but they seemed very helpful on return had the car inspected and signed as no damage by the return inspector, so far so good. Seems depends on the location, keep… Read Full Review

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☆☆☆☆☆

“My hire was stolen from my house. I reported to the...”

Written on: 30/12/2008 by Thamuang (1 review written)

My hire was stolen from my house. I reported to the police who actually spoke to 1car1. But 1car1 refused to replace the car and will not enter a new agreement with me. I have effectively been dumped and left high and dry. What could have been a good customer service gesture has resulted in anger and frustration in trying to get a replacement car from somewhere else. Very bad and I do NOT recommend this company even though they maybe 'cheap'. I will NEVER use them again… Read Full Review

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☆☆☆☆☆

“Good point, the van was fine and did the job. Bad...”

Written on: 24/11/2008 by eyates (1 review written)

Good point, the van was fine and did the job. Bad points. We hired the van from the London Bridge branch and (despite originally trying to give us a van where the side door didn't work) all seemed fine until 2 weeks after we returned the van a letter arrived explaining that they had charged a congestion charge fine plus £47 worth of admin for the Monday we had returned the van. Quite apart from the fact that you would assume that a van hire branch within the congestion zone would have prepaid… Read Full Review

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Rob1Car1's Response to 420121_eyates's Review

Written on: 06/01/2009

Hi There, im sorry to hear about your dis-satisfaction with the charge that has been made.<br/><br/>1car1 do not have a branch within the congestion zone so this is why you would not have received a charge for the Friday, But if you drove through a CCZ while the vehicle was in your possession then you are liable for the charges.<br/><br/>All of this is made clear with flyers in all of our locations, plus all of our locations surrounding the CCZ ask all customers to sign a seperate agreement notifying them of the charges.<br/><br/>If there is anything else you think we should be aware of then please do not hesitate to contact me direct.<br/><br/>Rob Gillespie<br/>Development Manager<br/>rob.gillespie@1car1.com

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★★★★★

“Edinburgh airport branch excellent. Will use again ...”

Written on: 18/11/2008

Edinburgh airport branch excellent. Will use again It is near airport and the speedy service more than made up for transfer time… Read Full Review

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☆☆☆☆☆

“Lost £370 on a tiny scratch on the bumper which...”

Written on: 17/11/2008 by ankorek (1 review written)

Lost £370 on a tiny scratch on the bumper which appeared while car was on car park. 8 weeks into the process and still haven't received the £130 (out of the initial charge £500). Customers service extremely unreliable… Read Full Review

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★☆☆☆☆

“I had rented 3 times from 1car1 and on all 3 occasions...”

Written on: 17/11/2008 by Nephtis (1 review written)

I had rented 3 times from 1car1 and on all 3 occasions the cheap price of the rental had made up for the generally poor service I had received. Upon returning the final car however there was a query. It has taken over 8 week to try and sort out, and 1car1 are still being singularly unhelpful… Read Full Review

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☆☆☆☆☆

“Hired three times from Shepherds Bush branch. Was...”

Written on: 10/11/2008

Hired three times from Shepherds Bush branch. Was never a pleasant experience, but very cheap. The third time however they handed over the car fully covered in dust and after a rainy weekend found a small scratch on the door. Same story as others have experienced from then on: £500 immediately deducted, repaid only after months and many, many calls and emails, final invoice just over £500.

Will never hire from them again… Read Full Review

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☆☆☆☆☆

“1st rental was faultless, good service cheap etc etc. ...”

Written on: 09/11/2008 by goldenearring (2 reviews written)

1st rental was faultless, good service cheap etc etc. 2nd time exactly as described by other reviewers. I returned vehicle with small scratch where someone had grazed me whilst in a car park and explain 3rd party damage. Imediately took £1000 from my card and now 3 months later I received a mystery refund of £539 after being told on the telephone (in one of my 100's of calls) that it would cost £144 -OK I thought. No answer to emails, yes yes yes to phone calls. Wish I had seen other reviews… Read Full Review

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☆☆☆☆☆

“I hired a car from here as it was cheap. A tiny stone...”

Written on: 13/10/2008

I hired a car from here as it was cheap. A tiny stone pinged up and scratched the bottom of it. I was charged £500 and months of chasing up my money followed with absolutely no answers or help from anyone involved in the company. Not even when I contacted a manager at the head office. They rented the car out on a long term rental afterwards so didn't even look at the scratch for months, so anything could've happened during that time. After months of phone calls I was eventually forced to… Read Full Review

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☆☆☆☆☆

“Arranged to hire a car with 1car1. Our flight was...”

Written on: 24/09/2008

Arranged to hire a car with 1car1. Our flight was running late so contacted them to advise (our flight was arriving at 9:30pm not 6pm). They said they would not collect us as their last pick up was 9:15pm. It was a bank holiday weekend and we were travelling with a small baby! Told them this and they said that didn't matter. Ended up being sorted out by Avis - who were extremely helpful and matched their price… Read Full Review

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☆☆☆☆☆

“I had to pay £500 for a scratch on door which...”

Written on: 06/09/2008

I had to pay £500 for a scratch on door which conveniently appeared after car was returned. It is the first time i have dealt with this company and it will certainly be the last. I shall be dealing with Herta in future as i have never had any problems with them in the past. What you see is what you get and i would rather pay the extra money to a reputable car hire company than end up getting ripped off. Be aware that what might look like a good deal might prove to be more expensive in the long… Read Full Review

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★★★★★

“Excellent car, price and service. I intend to use...”

Written on: 29/08/2008

Excellent car, price and service. I intend to use 1car1 on any future trips to UK… Read Full Review

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★★★★☆

“I've used the Heathrow branch many times and never had...”

Written on: 08/08/2008 by SwissToni (1 review written)

I've used the Heathrow branch many times and never had a problem. Once they were late picking me up by 20 minutes. I mentioned this to the manager and he discounted the car by one days rental.
Also, after collecting one car in the rain, I called them later when it was dry to tell them of scratches that were not visible on collection, and they amended the damage sheet over the phone no problem.
All in all, I've found them to be a professional organisation… Read Full Review

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