Okay, I will start by saying I use this software at work, but do not own it. It is extremely layered in details & features to a point that it almost makes no sense at all. It isn't useless & to be quite frank if you take the time to learn it, it does the job fine. I have to say that I've seen programs designed by guys in their late teens, that have a more thought out approach. All the tabs, directories & features that are accessible from every other menu is pointless & confusing (to the average user). I know the sofware well, after studying it for hours, in a non-work environment. No business owner in the kennel industry should want to, much less have to, pay for employees to spend as much time to learn an overly complicated records system. I know many ”real” electronic medical records software & this program makes them seem no more complicated than an etch-a-sketch. I don't know about support, but if it's as runaround as this software is, good luck to any who have to use it.

I have used Kennel Connection for 6 years. I think use is too good a word. I've WORKED AROUND KC for 6 years. The program does NOT work as it's supposed to. There are 'run time errors' galore that shut the system down. Pay over $300 a year and you can get help to fix the error with an "upgrade". Get your upgrade and alas you have 4-5 NEW errors that weren't there the last "fix". Don't pay the additional big bucks for support and you will be told "your support plan expired some time ago". And they WON'T help you. I just want a product that works like it should for the price I paid (over $2000 to date). My current issue; the petsitting commission report is doubling the commission to my sitters so I am stuck going over EVERYTHING and hand adjusting to them correctly. HUGE thumbs down about this product.

Converting from another program, we had some information that could be converted into Kennel Connection. But we found several issues with running Kennel Connection, yes programs may have their quirks, but the quirks continued even after receiving updates, the problems were never fixed. We found the customer service to be poor and when they couldn't answer a question, it went to the president - whom we found arrogant and never took any account for the flaws in the program. We wasted a LOT of time and money and wouldn't touch this program if we were paid.

I must agree with the last post. Blue Crystal Software is ok for a small business. Anyone who is looking basically at the pet industry as more of a hobby it would work for. But as we in the business know, the pet industry is no longer just about boarding a dog in a kennel. There is Daycare and speciality Grooming and many different types of pet training and sitting. This program can't really accommodate all of this well. What disappointed me the most is that when I bought it the salesman said that all of these new features were coming out for boarding packages, dog walking etc. Point of Sale features and accounting are extremely basic and standard accounting practices are not in play. Nothing has been done yet and it has been well over a year. The program has potential if the developers can get it together and keep pace. As of now, I have to say that I really cannot recommend this to anyone other than those who have smaller operations.

The Blue Crystal Software Kennel Connection program is not bad for running a small operation but KC has not kept up with the trends of the industry. If you're just boarding or grooming a few dogs or have a small daycare business, it will work for you. But if we're talking 100+ dogs a day in daycare or 100+ dogs boarding in a given weekend, this program migt not be for you. Look at other options if you're thinking big and looking long-term. Like I said, for small operations it's just fine. But in larger operations KC makes you change your business plan rather than the program keeping up with how the industry has changed. We have come to a point in our business that we are making the switch to another program whose developers know the pet industry.

Although the Blue Crystal Software Kennel Connection does allow you to do a variety of things, the steps involved can be cumbersome and time consuming. It is very flexible in that it allows for many different scenarios. Since how each daycare does business is so different. This is a major plus. It also allows to make changes on corrections on invoice which is vital during the learning process. There is no instruction manual and the online resource is useless. It provides rudimentary info at most. Plus, the service department is terrible. There is much that can be done to make the software more user friendly.