Mobile Shop Reviews - www.mobileshop.com

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Latest Reviews

★☆☆☆☆

“No S22!”

Written on: 17/03/2022 by snoops (2 reviews written)

Samsung S22 ordered a week ago but no signs that they actually have one available. No one to speak to just redirection to the Samsung site that says that the phone may be available next month!

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★☆☆☆☆

“One of worse mobile company in UK ”

Written on: 08/12/2021 by Brisa121 (1 review written)

I have ordered phone and SIM contract one the 1st of December I was waiting for delivery confirmation and after 8 days I received message my phone will be delivered on the 23rd December are they serious or making fun with customers when I connect to customers services they refused to any help and they were very rude please avoid

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★☆☆☆☆

“Waist of money and time,avoid!”

Written on: 24/11/2021 by Brooks320 (1 review written)

Ordered my phone Sunday. By Wednesday no phone and no update. sent email in response got phone number to call. Obviously 30 min wait just to be told my phone is on its way, next day no phone delivered. Email mobileshop again just to get same number to call. You can walk in to any shop get phone there and then. it wont be much more to pay.

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★☆☆☆☆

“Avoid at all cost ”

Written on: 13/09/2021 by Melodyp72 (1 review written)

Awful company to deal with, I thought by using them I was dealing with Samsung direct, you are lured in with decent phone prices but it ends there. Forget the promise of next day delivery, spent two days sending them bank statements, photo ID etc for the order to be approved (and money immediately taken) then nothing, sits at awaiting shipment. Contacting them is like getting blood from a stone, all Indian call centres and you can't understand a word they are saying but the gist is that they can't give you a despatch date as its 'out of our hands' and only Samsung can do that, so you try and get hold of Samsung with the same results, several false promises of emails that never turn up. Finally after a week I escalated to the Samsung UK ceo and you've guessed it, you end up with a call from a manager from the Indian call center who yet again just reiterates that nobody can suggest when you'll get it as its out of stock as the S21 is so popular!? After getting nowhere for over 30 minutes I cancelled, went to Mobile Phones Direct and within 20 minutes the new phone was approved and despatched!

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★☆☆☆☆

“Took them more than 4 months to send me a replacement...”

Written on: 12/08/2020 by Grob5 (1 review written)

This is a review that mobileshop actually reported to trustpilot and it was removed, so I'll post it here as a warning to everyone (note: it's from 2017): 4 months later, I'm still waiting to get my phone. I highly do not recommend shopping. I had high hopes for this shop, seeing how affordable phones are compared to shops in Croatia, but I fear all the trust I put in the staff is gone. DELIVERY: I didn't expect it to come in the 48 hours or so as it was advertised, knowing that complications could arrive at any time, and it arrived roughly 5 days after the order was placed as a weekend was caught in between. When I opened the package, the first thing I noticed was that the seal had been broken BUT the bag it came in was absolutely intact. In other words, the seal must've been broken before shipping. I noticed this had happened to other customers as well and I still do not know why. They sent me the wrong model as I received the Hong Kong version of the phone and not the European one. It might seem trivial, but the official Samsung Support Center staff said they would have to refuse me if I would come with that phone since it hadn't been made for this market. CUSTOMER SUPPORT: Now, this is my main issue. The phone suddenly died somewhere in mid July, so I contacted the customer support in Croatia and they gladly led me through the process of verifying whether the phone was eligible for repairs or not. I received an email on 1st of August that my phone reached the repairs shop in Hungary and that estimated time for repairs is rougly 30 days. Fine. So I waited. More than a month later, I sent them an email again, asking simply how long it would take to get the phone fixed. They replied it would be done on next Monday and to wait until then. 3 weeks later I sent them an email again, which THEY IGNORED. Then 10 days later, I sent another one, which was ignored AGAIN. Acerbated by the treatment, I kept calling the customer service because the line was constantly busy. Finally, after I somehow managed to reach them, I told them what the problem was and they immediately said I would receive a reply that afternoon. The conclusion was that my phone could not be fixed and that they would send me, if I wished, a newer model of the phone in exchange. I confirmed I was fine with that, hoping they would send it soon. 10 days later I sent another mail, because oh wonder, the phone was nowhere to be seen. I asked for a tracking number so that I could track the parcel since it hadn't arrived yet, but seemingly, no one saw the email. So a week later, on October 31st, I sent them another mail and received a reply that they didn't have the white version in stock. Already tired of waiting, I said that any colour would be fine (just give me my damn phone that I paid for already). But.. No reply again. So I sent another email on November 9th, asking what the problem was since my phone was nowhere to be seen. The reply said that they, apparently, did not receive my confirmation email. Alright. The whole thing again, all over again. I said I was fine with any colour, they said they would make a reservation for my phone, they did, and they said I could expect it the next week. That week passed, nothing. Absolutely nothing happened. The phone did not arrive. 3 days ago, I sent another email asking where the parcel is, I got no reply. I sent another email today and am still waiting to have someone reply back to me. To conclude, I shall never shop at mobileshop again, and I highly recommend anyone to save themselves the trouble and shop somewhere else.

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★☆☆☆☆

“Expect Overcharging and incredibly inept Customer Service”

Written on: 28/03/2017 by georgehh (1 review written)

Been overcharged £8 per month since the contract started in September. Bought this to their attention in January and was told that the issue will be corrected and I would be credited the monies owed. I am still being overcharged and haven't received a penny from them. Wen't to Three directly to sort out the matter and they reduced my bill to the amount MobileShop.co.uk sold it to me for, stating that MobileShop had messed up. I went back to MS to get my account credited for the amount owed and all they keep stating is that my bill will now be correct. I had to spend my time sorting out problems caused by their stupidity, they owe me money, and have done since day 1 of the contract, and their customer service is completely useless, only able to tell me what I have achieved by sorting it in the past 7 days! DO NOT USE THEM!

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★☆☆☆☆

“Bad customer service and 28day policy is null and void”

Written on: 20/05/2015 by coja888 (1 review written)

Bought my mobile from them and the phone was not working after 20 days. I called them to resolve the issue and replace the phone as in their policy it says they will replace original within 28day receiving the phone. However when i spoke to customer services they refused to take back the phone and issue a new one. This makes them fraudulent and bogus after the fact of taking my money. I would not recommend them to anyone as it's a waste of money. My advise would be to purchase your phone in a shop or another website

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★★★★★

“Very good, would recommend.”

Written on: 06/05/2015 by steffyh87 (1 review written)

Firstly I would like to say that I had broke my Note 3 and therefore looked for a new phone contract. Mobileshop.com was the cheapest to offer me the Note 4 on Three. After ordering it and then reading reviews, I got panicky but decided to see how things played out. I ordered my Note 4 at 6:33pm and it had arrived 5:51pm the following day. Had a confirmation email about the contract and then another confirmation email a few hours later stating the phone had been dispatched for next day delivery. No issues with the order, would highly recommend for future purchases. I later found out that they are affiliated with Buymobiles.net in which my husband had taken out a contract with no problems. I am shocked at the poor reviews on here, and have uploaded my review to trustpilot also. So if anyone is panicking after reading the negative reviews. Do not panic, there could be various reasons which could be down to the phone only just being released and therefore delays beyond their control etc. No company is perfect and most people tend to not leave reviews unless they have had a bad experience, hence why I am sharing my positive experience so others know that this company is decent.

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★☆☆☆☆

“DO NOT USE”

Written on: 13/04/2015 by Smith484 (1 review written)

phone was not new and did not receive calls. I returned phone within 14 day cooling off period but mobile shop did not cancel my contract. I am now liable for £720 2 year contract with no phone. I state again DO NOT USE.

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★☆☆☆☆

“In stock > Order > Out of Stock > Cancel Order > In Stock”

Written on: 13/04/2015

I was looking for an iPhone 6 Plus 64GB Gold online and noticed numerous stores said they were out of stock. Mobile Shop had it listed in stock at a reduced price so I ordered it. However, as soon as I ordered it, the confirmation email said it was out of stock and I would have to wait 5-10 days. I was incredibly peeved as this is predatory marketing. I then waited 6 days and my order still hadn't come and I called Mobile Shop again only to get some woman who was umming and erring about how it would take ANOTHER 3-12 days. I then cancelled my order, and was told a refund would also take between 3-12 days. I went online minutes after and deleted my computer cookies and voila, the website once again says "In Stock". If I had the patience, I would report them. Absolutely unacceptable.

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★★★☆☆

“Review of Mobile Shop ”

Written on: 10/12/2014 by sarahjaneferguson (1 review written)

Wats happened to my order no 37926648?

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★☆☆☆☆

“One Week no phone no answers”

Written on: 14/11/2014 by dmitridavodov (1 review written)

Ordered a phone one week ago paid 20 pounds upfront,after that they send me email to contact them for identity confirmation,so i send copy of my driving licence after that nothing just silence,no emails,no phone calls.Very bad,never use this company.

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★☆☆☆☆

“Steer clear!”

Written on: 21/10/2014 by Chloeh201 (1 review written)

Ordered iPhone 5s on 3 last Friday. Was told it was available for next day delivery.... well, that's a lie! have been told on a daily basis it will be available the next day, only to be told now that it 'might' be available on Thursday. Dishonest and misleading. Go elsewhere! Don't even think about trying to get hold of anyone on the phone either - at least a 1/2 hour wait each time on the hold system. Joy! Not.....

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Mobileshop.com's Comment

Written on: 30/10/2014

I am aware that we have been experiencing high levels of calls recently and this has had an effect on the wait time for our Customers and I would like to apologise for this. We do provide other forms of communication - email, and dedicated Twitter and Facebook pages, as we do appreciate calling our phone lines isn't always convenient for all Customers. There has been a huge amount of orders for the handset of your choice and whilst we have anticipated the amount of stock needed to cover all orders, it has had to be replenishment quite quickly. We will always aim to satisfy orders as quickly as possible and I am sorry that at the time of writing this review, you had still not received it.

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★☆☆☆☆

“Terrible customer service !!!”

Written on: 23/09/2014 by stelios.alexakis (1 review written)

Terrible customer service experience!!! I paid for a smartphone a week ago. Although the mobile appears to be in stock and ready for shipping it has not been dispatched so far. I keep sending emails without ever receiving any reply. I've tryied to call the customer service line dozens of times everyday. It is either busy or does not reply. Eventually I raised a dispute at Pay Pal this morning. Still no reply... I don't know what else to do... This is my last hope to motivate one of their stuff to contact me before I refer to the authorities. Order No: 15995

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★☆☆☆☆

“Terrible customer service, terrible ecommerce system”

Written on: 19/09/2014

Their system can't accept card payments above around £600, so you have to make a bank transfer (add £25 to your bill), but then they tell you how much to pay in pounds. You pay them, but of course exchange rates change, so now you are short some euros. They don't tell you this, just leave your order sitting there marked 'unpaid'. The bank tell you it's paid, you know you've paid, what's the problem? So you mail them, and eventually they get back to you demanding more money. But they won't take that money by card, oh no, another bank transfer (another £25 to your bill). You ask for a refund. They stop talking to you altogether. So now your money is in their bank account, no goods have been dispatched, you have little choice but to stomach the £80 more they're demanding or right off the rest of your money. I'm still waiting for my package, the link to the tracking app makes my security go crazy, and going to UPS direct and trying to search the tracking number doesn't find anything ... I really couldn't recommend them.

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★☆☆☆☆

“didnt send conformation email”

Written on: 08/04/2014 by Kaneyy267 (1 review written)

didnt send me a conformation email, even tho i have my ref number, tried to get through to them 3 times no answer, no mobile arrived and never found out why! my credit rate is great so no reason for any of this dont use!

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Mobileshop.com's Comment

Written on: 28/05/2014

Thank you for taking the time to leave a review. I would like to look into this for you please, as I am concerned that it would appear you didn't get any emails from ourselves regarding your order, as this is not our usual practice. I would like to apologise that you were unable to get through on the telephone, however, I am aware that we have been experiencing high levels of calls, so whilst we endeavour to answer them as quickly and efficiently as possible, the wait time may be slightly higher than normal. If you could please provide your order number, I will investigate this for you, and contact you accordingly.

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★★★☆☆

“Does what it says on the tin”

Written on: 18/01/2014 by sumdumguy (1 review written)

I came across Mobileshop and found the best Three tariff anywhere on all the comparison sites. I placed an order, the HTC One phone came in 2 days. All very straightforward. They give you free tech support for the first month, after that they will charge but you can cancel it.

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★★★★★

“Excellent company to deal with, genuine iPhone bargain!”

Written on: 16/01/2014

Found myself on this site before ordering as I'd found a deal that looked too good to be true - or at least better than anything else out there at the time. I was initially concerned that the headline price would be added to with unwanted insurance, technical helpline subscriptions etc but this wasn't the case. Everything was as advertised, got a brand new iPhone 5C, sealed in it's original packaging, and a 24 month contract that was exactly what was advertised on the web-site - and a much better deal than going directly to a network. Most of the negative reviews on here seem to date back to 2008 / 2009 and relate to dodgy "cash-back" deals. My own experience couldn't have been better. For those moaning about the customer service phone line: you can't expect rock bottom internet prices AND someone waiting to answer your phone call at the first ring!

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★☆☆☆☆

“Unfriendly customer service ”

Written on: 30/09/2013 by Gilshaked (1 review written)

It takes them more than 1 hour to answer and then the service you receive is unpleasant. You don't wasn't to work with them.

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★★★★★

“samsung s3”

Written on: 22/09/2013 by cheryl1234 (1 review written)

Great service would recommend to anyone who is looking for a contract phone orderd online arrived next day .will use them again in 23 months time when i get a new phone

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