Superfi Reviews - www.superfi.co.uk

★★☆☆☆
1.6 / 5
14% of users recommend this
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Latest Reviews

★☆☆☆☆

“Broken TV on arrival”

Written on: 30/08/2021 by RWestern2021 (1 review written)

I ordered a Panasonic UHD TV, on offer as last one. Item arrived quickly, unpacked and set up. On powering up it was apparent that the screen was impact damaged. I checked the box and the shipping label was put OVER a hole in the box where it appears to have been pierced. This lined up with the damaged area. I reported the TV as damaged, no further stock was available but I was offered the newer model with a £50 discount. I decided to wait until I got my refund. TV was collected by DPD… Read Full Review

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★☆☆☆☆

“Superfi rubbish rubbish”

Written on: 05/01/2019 by MaddisonMcGarry (1 review written)

Ordered tv online paid for it but not in stock they wasnt interested in getting me one so got refund never going to superfi again argos are best… Read Full Review

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★☆☆☆☆

“DISGUSTING CUSTOMER SERVICE”

Written on: 30/11/2018 by 235Willis (1 review written)

I had the worst customer experience with SuperFi Birmingham branch. I have a Monitor Audio MASS 5.1 system purchased from SuperFi 15 months ago. Monitor Audio gives 5 year warranty on their products which SuperFi also states on their website. Just recently my belowed MASS W200 subwoofer broke down. I have contacted online customer chat explaining situation and was advised to call and take my subwoofer to the nearest SuperFi branch in Birmingham (67 Smallbrook Queensway, Birmingham B5 4HX)… Read Full Review

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★☆☆☆☆

“Buyer Beware”

Written on: 16/08/2017 by MrFigg (3 reviews written)

I will keep this brief as possible I placed an order for £549 of hifi equipment from Superfi on the Amazon website. Superfi delivered equipment other than that I had ordered. They claimed this was due to them listing it incorrectly on Amazon, their error, but due to my commitments being available at home for them to collect the items before they will give me money back will leave me out of pocket.....so buyer beware because it doesn't bother them that is due solely to their incompetence… Read Full Review

Mrfigg's Response to MrFigg's Review

Written on: 17/08/2017

At one point I asked the member of staff I was dealing with to refer my complaint to his superior as he just ignored my suggestions to resolve the matter, he wouldn't do so.....that says it all about the attitude of their "customer service"

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★☆☆☆☆

“Be very careful, very very careful ... ”

Written on: 24/10/2016

Let me cut to the chase - no product knowledge (I found the answer quicker on the net) - manager had no knowldege of bi wiring/bi amping and had to seek help - seemingly no way of knowing if the stock is ex display or not - at first I was ASSURED it was brand new, sealed and reduced to £299 - they sent me payment details with jepegs of the damaged goods - the manager didn't realise it was ex display - that suggests that they have poor processes and maybe sell used stock as new - manager tried… Read Full Review

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★☆☆☆☆

“item returned to me faulty”

Written on: 20/05/2016 by McIntyrekp264 (1 review written)

had a fault with my sony turntable so returned it to be fixed.the turntable was returned to me with no belt in it.ive emailed them and they are just ignoring me.i am now left with a faulty turntable and being ignored by the company that sold it to me.AVOID THIS COMPANY!… Read Full Review

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★☆☆☆☆

“Ordered, canceled, re-ordered, out of stock”

Written on: 31/12/2015 by McGrath404 (1 review written)

I placed 2 orders with Superfi on Christmas eve. One order eventually went through on 28/12, but the other was canceled due to my credit card being declined and I was told to re-order. Very strange, as the same card was used for both orders and there were plenty of funds available. I phoned my credit card company who confirmed that the card was not declined and the payments were both marked as "pending". I re-ordered the item anyway and confirmed with Superfi over the phone that I would only… Read Full Review

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★☆☆☆☆

“Out of stock, try to contact for a week, no response.”

Written on: 14/12/2015 by huangxq (1 review written)

Avoid this company at all costs. Place an order. Waited 10 days, money was taken away from my card straight away. Waited 10 days, no dispatch. Contacted them for a week, only get through telephone with someone once, the person said he will find out and call me back, which he never did. Called more times, each time on hold for 20 minutes, then they automatically hang up. Email them few times, no response. Email to cancel order, no response. I had to raise a paypal dispute to get me money… Read Full Review

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★★☆☆☆

“Good price poor customer service”

Written on: 05/12/2014 by Malakaid172 (1 review written)

Positives Good price (best I found for what I wanted) Helpful chap on the Nottingham head office telephone number (when eventually found it) Negatives No confirmation email no delivery date or tracking number woeful customer service help line not helpful as nobody ever answers same with email 24 hour delievry--oh no it isn't Would I use again? Only if I was going to one of the shops in person and could walk out with the product there and then, online? not on your nelly!… Read Full Review

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★☆☆☆☆

“Pretty Bad experience & they dont seem to give a damn”

Written on: 13/02/2014

I have also experienced really bad customer service from Superfi. I bought a HUMAX DTRT1010/1TB via another on-line retailer, thought it was so good I wanted another, they were out of stock, so I searched the web & found "Superfi", never heard of them before but they had listed what I wanted. So I clicked, added to basket, checked out, paid via paypal - Job done with free next day delivery, happy days! Instant response from paypal stating the money had left my account. I refreshed my… Read Full Review

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★☆☆☆☆

“Superfi Leeds lying sales techniques....... ”

Written on: 06/02/2014 by mark242 (5 reviews written)

Just before Christmas I was in the Leeds branch viewing an Amplifier/receiver. I was struggling to find the £600 price tag for what I liked. The question I asked the female sales person was very simple. IS THERE ANY CHANCE AT ALL THIS PRICE MAY COME DOWN IN THE SALE. Her answer was a simple NO IT WONT BECAUSE ITS BEEN REDUCED ALREADY which it had. I asked the question again to be very clear. Guess what! It same product was in the sale after Christmas £100 cheaper. As you can imagine I… Read Full Review

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★☆☆☆☆

“Shop worse”

Written on: 15/01/2013 by Hiunni (1 review written)

Bought speakers from their shop in camden market....welll their sales guy richard is the messiest , un helpful and the most arrogant sales chap i have seen in a life time , waited while he finished up with all dems punctuated with will be with you in 20 mins , was stuck since i was on a short trip to uk and wanted the rotac amp which i couldnt locate easily awith any other dealer… Read Full Review

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★☆☆☆☆

“APALLING CUSTOMER SERVICE - AVOID SUPERFI”

Written on: 05/01/2013

Interesting that the only positive reviews for Superfi on here are from those fortunate enough to have ordered and received a non faulty item - I was once in that category, for about 3 months ! What these positive reviewers don't know are the joys yet to come should their expensive and complex electrical gear go the way of the pear..... Long story short, I bought an expensive piece of kit from Superfi which developed a fault after 3 months use. To return the item I had to deal with the… Read Full Review

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★☆☆☆☆

“Surly & unhelpful”

Written on: 21/12/2012 by gatecrasher1 (1 review written)

I bought an ipod dock from Superfi that had to be returned under warranty. Over a prolonged period trying to get the item repaired or replaced, the staff have been evasive & rude. I have made several visits & phone calls to the shop and have not had a single call back. Never have they taken any responsibility for the situation, blaming in turn the supplier, someone else in the shop and sometimes even me.. Truly awful customer service … Read Full Review

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★★★★☆

“Painless transaction”

Written on: 23/08/2011 by 123vm (2 reviews written)

Afer reading previous review I was a bit worried that I might have trouble securing a prompt delviery of the ordered product but I was mistaken. The goods arrived in fine condition and within 48 hours of ordering. I purchased direct but I see the company features in Amazon marketplace as well. I note on another review site this company has better satisfaction scores… Read Full Review

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★★☆☆☆

“Don't have stock”

Written on: 05/07/2011

Next day delivery on most items is impossible. They don't have them in stock and need to order when you place your order. Easy business. First time, they delivered 6 speakers to me, all wrong. I had to take a day off and wait for the courier to pick them up and then another day to receive them. At the end, they were more expensive [inc. lost day of work] than on other websites offer. Second order - again, trouble. Items not in stock and will take up to a week to get them delivered. What's the… Read Full Review

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★★★★★

“I found ROTH OLi 4 SPEAKERS on their website, they...”

Written on: 18/03/2011

I found ROTH OLi 4 SPEAKERS on their website, they responded my email following day they had it on stock, so after receiving my payment I got speakers in 3 days. And delivery cost these heavy speakers to Eire was only 10 £ ! Clear description products on website, feedback on email next day, quick delivery and very reasonable prices.
What need more ?… Read Full Review

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★☆☆☆☆

“Received my goods 4 weeks after ordering (they had to...”

Written on: 06/05/2010

Received my goods 4 weeks after ordering (they had to wait for the stock to arrive). Once delivered, the item was found to be damaged and Super(!)fi were notified of this the same day. They responded the following day but since then, despite the sending of 4 Emails, no response! I am now stuck with an amplifier that is of no use to me whatsoever and cannot listen to any music. I do not know what to do now as I paid by debit card. Can anyone advise? Would I use this company again or recommmend… Read Full Review

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★☆☆☆☆

“Ok, keep away from this company. A broken dvd player...”

Written on: 04/05/2010

Ok, keep away from this company. A broken dvd player arrived from them so I tried to call customer services for a replacment - the front of the unit had been smashed and it looked like it had been dropped on the floor. You cannot speak to somebody on the telephone if you want to return goods, you can onyl do it be e-mail, although I was supplied with various numbers to call only to be told that e-mail contact only was possible each time. They replied to thge first e-mail after a couple of days… Read Full Review

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★☆☆☆☆

“I bought the Blu Ray player it was delivered on time...”

Written on: 09/10/2009 by georgehook (1 review written)

I bought the Blu Ray player it was delivered on time but was faulty. I contacted Superfi by email and received a response the next day saying the Returns department would contact me. I have heard nothing in 10 days and repeated emails are ignored. The website is now not available from my PC… Read Full Review

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