we wanted a nice loud system to enjoy our weekends went to the t/wells store and explained in detail what we wanted , they sold us the amp tuner speakers etc.After many returns with the equipment as failing to provide what they said it would we then spent time exchanging and purchasing new items including more speakers.Again the system failed and we were told we were playing the wrong music , at the wrong volume ?? ok start again different amps again the speakers blew sent for repair and they were damaged in transit new speakers were sent out to last a couple of weeks and failing again.Took to the shop which is an effort as they are floor standing speakers , offered the packaging to be told not required, three weeks later the store ring and we were thinking great speakers ready for collection ,,, no ! they wanted the boxes ,took the boxes to them and now 5 months later still no speakers !! i have asked twice now for an update and still not heard a thing.Now i could walk to France and back in that time .We are also left with a sub woofer that we were advised to buy that only works at 25% as the amplifiers they have now sold us do not support a sub ??!! do they know what they are selling ? not at all they seem to just be happy to take your money then the after sales is rubbish !!!

My CD player would not play via amplifier connection after the decorators had moved it. And there was a problem with a missing connection in one of the speakers. The staff at Southgate resolved the issues AND did NOT charge a penny. Amazing service. Rarely found in this day and age. Thank you Soutgate staff! I can enjoy my old CDs once again ???? Date of experience: 30 April 2023

Bought a Samsung TV from Richer Sounds back in January 2020 with 6 year guarantee. Now the TV has developed an issue with there being bright areas on the edges and in the centre. Richer sounds technical advisor told me that my TV would be worse off having a repair. I have posted this issue online on forums and was informed that it is the LED diffuser lenses that have most likely come away inside and an easy fix for a professional technician. Richer Sounds Guarantee is not worth purchasing a TV from them if they cannot follow through on their promise and do not trust their technicians to return the tv in a better working condition. Myself and my wife have purchased many TV’s and products from them, and recommended family who have also purchased tv’s here, but I will no longer support them because of their failure to support me the first time I have an issue with a product inside their 6 Guarantee.

Appalling company, we would never buy from them again. They attempted to charge for delivery whereas the television was advertised as "FREE" delivery. The actual delivery was problematic throughout, the drivers were rude, unfriendly and in so much of a rush they damaged the staircase wall. Richer Sounds excuse was that deliveries times are scheduled and they don't have the time to be polite and careful in customers properties. They refused to compensate us for the damaged wallpaper say that the wall looked like bare plaster even though we are disabled pensioners incapable of doing any DIY. After much argument Richer Sounds reluctantly agreed to refund the incorrect delivery charge, adding that we could buy a tin of paint with the refund. Their moto is ""We genuinely want you to be a customer for life". Well they failed miserably in our case.

Excellent service from a very professional Branch Manager at Prestwich Store, very helpful. Also received a first class service from Richer Sounds Service Dept. Gave me great advice which enabled me to fix the problem straight away.

Bought Cambridge Evo 75, B&W 606V3 speakers and a pair of subs. At the last minute I decided to change the order as I noticed the prics of Q Acoustic 3060s had dropped - no problem; the order arrived next day and was correct. Very happy with the service Richer gave me. And I love the idea that the business is part employee owned - if only more retailers had the same model, then living in the UK would be far nicer!

After much deliberation, I popped into my local Richer Sounds shop in Bath and was greeted by Will. Cut a long story short, Will and the rest of the team are very knowledgeable, excellent at looking after customers and incredibly professional. I have bought stuff from this store for some six years now and each time the team have looked after me. So a big thank you - you guys are an excellent example of what Customer Service should be like. A special thank you to Will for spending over an hour with me explaining the pros and cons of each tv that I was looking at. In the end I bought a Sony AF8 and it is brilliant.

I have just bought a Panasonic TV and sound bar from your Prestwich store and i was really impressed by the person who served me, he was so helpful and informed in all areas to my questions . i would certainly recommend a visit to the Prestwich store ask ask for the person I dealt with. 

After buying a Bluetooth turntable for my daughter which she absolutely loves ( great that kids now love vinyl again ) I went back to the shop for some advise on my existing system . The guys were super helpful even though I was not about to buy anything at that time ! Would definitely recommend them!

I understood that Richer Sounds had a reputation for good customer services however this was certainly not my experience. We bought a £500 LCD television from them in the sale and then stored it in a safe place until work on our house was finished. Upon unpacking and turning on the television that TV display was cracked. Richer Sounds customer service were frankly rude and implied that I had damaged the TV myself even though I sent them pictures which clearly showed the protective wrapping still on the TV. Moreover the record from their courier documented that the box was damaged upon receipt. We were not called back when it was promised that we would be and their team were exceptionally arrogant and smug. In future I will take my business to John Lewis!

Avoid this store like the plague. He would have done a better job. I won't go near the place ever again. The usual UK contempt for customer service.

I've bought the a Samsung Tv model UE55ks7000 on the 17-11-2016 and a Denon AVRX 520BT on the 18-11-2016. On the day of these purchases I was told that if these items where going to be reduced on Black Friday they would refund the difference. Well guess what? Both reduced Tv by £40 avr by £20 only offered me refund of £20 for the avr not the Tv. Their excuse was it was a pouches older than 7 days. I think it's an absolute rip off and will not recommend any one to deal with these ametures not at all happy

Needed a new TV as we've just recently moved house so plenty more space to have a larger screen mounted on the wall. Called to see what they could recommend for my budget and to meet my needs. After about 20 minutes of chatting to the advisor, he suggested a 55" OLED LG TV which will be great because we love our films and as an added extra we get SkyQ included for 12 months, which has saved us even more money in the long run. Can't fault them for their knowledge.

What a great experience, after dropping my amp for repairs, it came back 3 days later and the best thing was that I didn't have to pay! The sales service has always been excellent but the proof of whether a company really cares about its customers is when there are problems and I'm pleased to say that Richer Sounds lived up to its reputation. 5*** service. Couldn't ask for more. 

the person I dealt with  was brilliant. He fixed my hifi in Bromley when other stores couldn't help.

i purchased a philips soundstage online from richer sounds the item arrived but without a paper receipt and no online receipt up to now i have made 5 attempts to contact richer sounds and i have not received a reply from them they where fine taking my money but now i have no receipt from them to use the 6 year warranty that i purchased from them this is no way to treat a customer so people do not be swayed by richer sounds offering you a 6 year warranty because you may end up like me without any warranty i tried to write a review on richer sounds website but up to now it has not been published because it is a negative review of richer sounds