Hi, I posted an ad a week ago to sell a kitten of my own, and my ad has been removed straight away with no explanation and no refund. I tried for days to get some information but only had robotic answers that I breached the rules, with no more explanation of what rules I was not following. Also I was informed I couldn't get a refund as I didn't comply to the Gumtree policy, but at that still didn't know what was my "supposed" mistake ! It took 5 days of patience to finally have a human answer through the live chat (by the way it's not really a chat, because you cannot "chat" with anyone, you are sent an automatic answer and disconnected straight away), and I was vaguely told that I've already posted 2 ads for pets in the last 12 months with another account, which is completely wrong and I wonder where they got that from ? I offered to send my ID to prove that I'm a legal individual person, or talk on the phone or on video to someone to show I am not usurping anybody identity, but no answer and no possibility to talk to anyone. I have the right, like any other person to sell kittens and if they don't accept my application with no reasonable reason and evidence that I did wrong  Nobody to talk to, no investigation from their side, I want my rights back and sell my kitten before I have to drop him in a shelter instead of him having a loving family. As a woman, I feel discriminated and isolated.

I have had the same mobile number since 2008. Since then I have only had ONE marketing call (if you exclude the flood from my previous network provider which made me switch away from them when they didn't stop when instructed). Two days ago I posted an ad up on Gumtree for the first time. In the two days since I have had FIVE calls on my mobile used on the ad - all from jerks who want to offer me support for "my accident I have suffered in the last 5 years." Maybe a coincidence, but I strongly doubt it - enough so as to Post this Review online so as to warn others to think carefully before allowing anyone (especially Gumtree) to have your PRIVATE mobile number. Gumtree have a system whereby you only get to see the full number if you login to the site (even as a buyer). Clearly - in my opinion - wasters who 'ambulance chase' either create login IDs to allow them to harvest mobile numbers, OR, Gumtree don't obfuscate private telephone numbers as well as they would have you believe. I had a quick peek online regarding the wisdom of placing an ad on Gumtree, including one's mobile phone number. I wish I'd done that BEFORE uploading mine on that ad!!! Clearly I am not alone. Apparently the wise way is to list the ad with ONLY a contact email address - and one that is dedicated to Gumtree as opposed to one's main email address. Hopefully this review will help anyone considering Gumtree as a place to sell something.

I tried for months to sell my car - reduced price of car over that time by 30%. I got ZERO calls or emails from buyers. But as soon as I posted my first advert, for the next month, I got call centres phoning me about an accident I never had. Gumtree is a useless waste of money. Put my car on a (expensive) 'auto' sales website & sold within 24hrs.

I've been trying to sell items that I no longer need, the got taken off the site within a day. I emailed their customer service and the response I got was that my account had suspicious behaviour, which I was a bit baffled by, all I was trying to sell was a BMX. After half a week I was told that my account was under review and that all restrictions was removed, so I tried posting my BMX again, and it went straight into the removed ads part of the site. Very disappointed and I would discourage anyone to use gumtree.

To all gumtree users! This is my Story! I'm writing this to try and make people aware of this company (gumtree)! I have posted an ad today on the services section and was charged £14.99! The ad was not posted, so I contacted them via the “chat option” to find out why the ad wasn't posted. A person (not very helpful), said that I had breached the posting rules and instantly blocked my account (which I had for many years) and ended up the chat session, giving me no chance to contest – he said he was going to email me the conversation, but never did. I then tried to open another chat session, although I could no longer contact them! I found a customer service phone number on google and called them, the person who I spoke to was very helpful and read through my ad; she said she didn't know why my account had been blocked and that she couldn't see anything on the ad that breached their Terms and Conditions. She then said to me that there was nothing she could do, once the account’s been blocked – that’s it! I asked about the fee of £14.99 and she said that GUMTREE doesn't refund any fees for ads even when they haven’t been posted! Gumtree then sent me two identical derogatory automated emails saying that “MY ACCOUNT HAD BEEN RESTRICTED BECAUSE I DIDN’T COMPLY WITH THEIR RULES, TO THE LEVEL WHERE THEY THINK IT’S BETTER THAT I NO LONGER USE THEIR WEBSITE” !!! Also: “WE KNOW YOU ARE GOING TO QUESTION THIS BUT WE ARE CONFIDENT WITH THE DECISION SO WE WON’T REPLY TO ANY FURTHER QUESTIONS YOU HAVE”. I think this is outrageous! I have been a client for so many years and have been posting personal as well as commercial ads for my company, which costs over £45 each. On this occasion, they were happy to take my money, and then block my account without giving me an honest reason why they did it, and gave me no chance to contest! “GUMTREE USERS; BE AWARE OF THIS ACTION BY GUMTREE AS IT APPARENTLY HAPPENS A LOT”. THE GOOD NEWS IS THAT IF THAT HAPPENS TO YOU, YOU CAN CALL YOUR BANK AND THEY WILL STOP THE PAYMENT!

I tried to advertise cocker spaniel pups on gumtree but they blocked my advert.When I tried to find out why ,via email, the reply just said we make the decisions and no further correspondence will be entered into.I am not involved in puppy farming ,have never advertised pups on line before.In fact it is 14 years since I last bred a litter of pups.I think this is a very high handed and arrogant way to run any business and customers should be treated with a little more respect.

Maybe it is because Gumtree is owned by Amazon that they favour companies like Apple over more independent manufacturers. That certainly seemed the problem when I tried to put my mobile smartphone up for sale - made by a smaller independent manufacturer. I put up an advert that was factually correct, even added a link to an independent review, but Gumtree didn't like a smartphone similar to one of their favoured Apple phones but for a more realistic price being online, no matter how accurate the information was. I had an online dicussion with a so called customer care person who clearly didn't care at all. he told me to do what i liked and that they were not going to accept the advert. I have been a Gumtree customer and advocate for several years, despite the many shammers, non jobs advertised and the countless adverts reported for being dodgy that were left up. I am now never going to use Gumtree again.

Gumtree is riddled with ads for items that dont exist you text, telephone or email with no response or they respond to emails and play games with false information making sure they never supply an address to view because the item does not exist.I can only assume that they are sad lonely pathetic people with no friends and thats the only way they can get emails.Another problem is that if a genuine item gets sold hardly anyone marks the ad sold or better still removes it!Ive lost count of the amount of time and hassle Gumtree has cost me.

I've paid for my add to be advertised for 14 days and had not a single reply i had nearly a 1000 views on my add but not had a single response. Even though I've paid for featured and urgent my add seemed to appear on page 5,6,9 it was rarely on the first page. I'm pretty disgusted that they advertise your add will appear on the first page but never seem to be there. I find it very difficult to believe that a 1000 people is looking at your add but not responding. They are quick to take your money but very poor when ringing for help. I would suggest not to use Gumtree to advertise anything waste of time.

The first time I have attempted to sell anything on Gumtree, added my paypal account and then within hours had sham texts and emails, having already been shammed on ebay (which owns Gumtree) and my paypal account being hacked I immediately tried to take my paypal account off, couldn't do it couldn't contact anyone, keeps coming up error on the live chat and no other way of contacting anyone I had to delete my account after a couple of hours. We need to be able to contact people to be able to sort problems out especially if its not a standard problem. It seems to be a common problems with these large sites, nobody seems to care.

I live in Glasgow. I come on to sight to look for furniture items and everytime I do its full of the same stuff being sold by the same second hand furniture dealers. There's very little outside of them when there is its frequently snapped up painted or not and then advertised with all there other goods. It gets boring same over priced stuff day after day. Its spoiling what used to be a good sight and still is outside of Glasgow and the 15 miles of dealers. Unfortunately they're too far away from me. Please do something about this because I can't be the only person sick of it.

Gumtree is so slow. Often it tries to load too many advertisements plus numerous add-ons so it is often several seconds before your search appears, then several more seconds before you can navigate the page. My computer is fast and my adsl2 speed is 10 meg/sec so can't blame that. Other websites load and operate quickly, it's just Gumtree that is PAINFULLY slow.

Happened to me too. After paying for a featured ad, my account was blocked, no refund, no reason, nothing. Customer support is worst I ever seen. Finaly I have decided to move forward, I have found a really interesting site 1stbuy.co.uk, which seems better then any other out there. No spams, no thousands of duplicates ads, very clean, worth a try.

Problem pretty much the same as everyone else. We did manage, after nearly an hour on the phone, to finally get thru to a real person who was actually quite helpful, but could not answer why account had been blocked. When we did as she said, change password etc it still did not work. She said the ad would be posted again and bar taken off, no such luck. The first time we called we got hung up on or the connection was cut, but we got an email saying thanks for calling and here are the details of your call, blah blah. Of course there were no details cos we never spoke to anyone. We also got one of these emails after the eventually successful call. i.e., the call was successful, the outcome was not. I think GT was great once but the problem seems to have started since eBay took over....... Meanwhile we have started up another account with a friend so we will see if that works.... So, why are they having all these problems? Are they being hacked? Sure won't be using them again, they are completely unprofessional. The Australian one still seems to be working fine at this time - we used it recently. I guess we will find out if it is messed up as well in the near future..... Gumtree, you have lost us as well due to your poor service etc.

he comes out to my house and started the job which was okay, but i had to leave the house and my wife was in the house, after about 1hour 30mins this plumber said to my wife iam sorry i cant compete the job as i have just had a hart attack, he then carried all his tools out to his van , showing no signs of having or had a hart attack,( the signs are grey ish colour to skin clutching of chest and not been able to move due to the pain), both myself and wife think he is crapping because just before he had the so called hart attack he answered a mobile phone call, like i said he was not showing any signs , he never asked if we could call him a ambulance in which we would have, he drove off my street leaving a part job done

Tried Gumtree instead of eBay and can honestly say what a sad world we now live in,foreigners wanting to barter you down to practically giving your goods away,people who can't spell or add 2 and 2 together and sad individuals who just message asking silly immature questions because their brain hasn't matured enough to work out the simplest things in life. If you value you're sanity then please avoid this site.